Santa Susanna Resort Affiliated by FERGUS

Name: Santa Susanna Resort Affiliated by FERGUS
Address: Crta. Nacional 2, Km 680, Km. 673, Costa Brava & Costa Barcelona-Maresme, spain
Telephone: +44-204-505-9777
Rating: 3.2

Santa Susana, Costa Brava & Costa Barcelona-Maresme, Spain

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About Santa Susanna Resort Affiliated by FERGUS

location

This hotel may be found about 900 metres from the centre and around 1 km from the beach. A shuttle bus from the hotel to the beach and the shopping centre of Santa Susana runs every 30 minutes. Further shopping venues and links to the public transport may be found close by, and it is approximately 40 km to Girona airport.

facility

The hotel welcomes guests in a 5-storey building with a lift and 215 rooms. The friendly staff at the reception desk in the lobby are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The hotel offers a number of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand, a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, a childcare service, a car hire service, medical assistance, room service, an alarm call service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. A business centre with fax machine and photocopier is available.

rooms

Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. A balcony is among the standard features of some rooms. Rooms have a double bed or a queen-size bed. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. For guests' convenience, units include a refrigerator and a mini fridge. Other amenities available include a washing machine and an ironing set. A telephone, a TV and WiFi (for a fee) provide all the essentials for a comfortable holiday. Bathrooms include a hairdryer and are equipped with a shower and a bathtub. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms.

sport

In cool weather, guests can swim a few laps in one of the 2 indoor pools. On hot days, 2 outdoor pools ensure that guests stay cool. There is a children's swimming area as well. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. Parasols and comfortable sun loungers are available on the sun terrace. The hotel offers an extensive outdoor sports programme, including tennis, volleyball, basketball, golf and horse riding. Water sports enthusiasts are offered diving. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, callisthenics and aerobics. A spa, a sauna and solarium are available in the wellness area. Additional leisure activities include an entertainment programme, a kids' club, a dance club and a nightclub.

meals

Dining facilities include a café and a bar. The restaurant has air conditioning and high chairs for children. Catering options include full board and all-inclusive. A delicious and varied buffet awaits guests at breakfast, lunch and dinner. The hotel also offers snacks. For guests, alcoholic and non-alcoholic drinks are included.

Amenities at Santa Susanna Resort Affiliated by FERGUS

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Currency Exchange
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  Internet access
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  Room Service
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  Elevator/ Lift
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  Laundry
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  Parking
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  Wifi
Beauty and Spa
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  Spa
Building Information
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  Garden (m²)
Common Area
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  Game Room
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  Sun Deck
Distances
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  Beach
General Services
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  Luggage storage
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  Wheelchair
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
- -
  Cafe
- -
  Restaurant
Room Facilities
- -
  Room service
Shopping
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  Souvenir shop
Sport/Entertainment
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  Swimming Pool
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  Billiards/Snooker
Transfers
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  Airport Transfers
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  Shuttle Service

Location

Around this property:

Restaurants

600 m

City Centre

900 m

Bars / Pubs

1000 m

Beach

1000 m

Nightclub

1000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

659

Very Good

1013

Average

753

Poor

412

Terrible

543

Recent Reviews: 3380

User:Luis Daniel S
Trip type: Family
Great for families
06 Oct 2026
We stayed here with our children and had a lovely time. They really enjoyed the swimming pools and the activities. The hotel has a friendly and relaxed atmosphere. The staff were kind and helpful whenever we needed anything. A very enjoyable family holiday. Susana Cuesta, Other at Santa Susana Resort, responded to this review Dear 764luisdaniels,Thank you for sharing your experience with your family. We are delighted to know the pools, activities and welcoming atmosphere contributed to an enjoyable stay.Our team is committed to warm hospitality and attentive service, and your recognition means a great deal to us. We appreciate your recommendation for a family holiday.We look forward to welcoming you and your children again soon.Best regards,Susana Cuesta, Customer Experience. Santa Susanna Resort Affiliated by FERGUS
User:Rhianna D
Trip type: Family
Worst hotel I have had pleasure staying in
06 Oct 2026
My experience with this establishment was really disappointing it started out well food was good had a variety but as second or third day hit food would be cold the servers gave impression of not wanting to be there I will give fact that bar staff really friendly and housekeeping always left room tidy and fresh towels regularly given but due to weather I had to be relocated due to flooding which I understand could not be helped but found the way they handled it disgusting when being told they didn't translate so everyone knew what was happening I had to wait seven hours to finally be moved when trying to talk to person he kept waving hand dismissing me repeatedly had me put suitcases on bus only to then be told there was no room I recommend you not staying here as it is clear this establishment doesn't care about all there clients Susana Cuesta, Other at Santa Susana Resort, responded to this review Dear 876rhiannad,Thank you for taking the time to share your experience. We are truly sorry that your stay did not reflect the standards we strive to uphold.We regret that aspects of dining, service interactions and the relocation process under such unexpected circumstances did not meet expectations. This is not the level of care we aim to provide to our guests.We are grateful for your recognition of our bar team and housekeeping. We value your feedback and remain committed to delivering considerate, attentive service.Best regards,Susana Cuesta, Customer Experience. Santa Susanna Resort Affiliated by FERGUS
User:kareeh2022
Trip type: Friends getaway
Ignore bad reviews.
05 Oct 2026
Stayed here with friends end of September. Was slightly worried after reading the bad reviews, yes the hotel isnt 5* but its clean and a 15 minute walk to the beach. The food isnt amazing but you can find something to eat. Only member of staff I could complain about was the receptionist the evening we arrived She didn't tell us about times for food, told us to go upstairs in the lift when we was on that floor and never gave us our wristbands. Bar staff friendly and peter the security guard is lovely. Had a great time and will be back. So ignore or the negative reviews its a nice little budget friendly hotel. Susana Cuesta, Other at Santa Susana Resort, responded to this review Dear kareeh2022,Thank you for sharing your experience and for highlighting the value, cleanliness and convenient location of our hotel.We appreciate your recognition of our team members and are pleased you felt warmly welcomed overall. Our goal is to deliver friendly, reliable service that supports a comfortable, budget-conscious stay.It is wonderful to know you enjoyed your visit with friends and plan to return. We look forward to welcoming you back soon.Best regards,Susana Cuesta, Customer Experience. Santa Susanna Resort Affiliated by FERGUS
User:Mansoor L
Trip type: Family
I have a bad experience
04 Oct 2026
Horrible service horrible food Susana Cuesta, Other at Santa Susana Resort, responded to this review Dear mansoorl319,Thank you for sharing your experience with us. We are truly sorry to learn that your visit did not meet expectations.Our team strives to provide attentive service and high-quality dining in a welcoming setting. We regret that this was not your impression on this occasion.We appreciate your feedback as it helps us uphold the standards our guests expect. We hope to have the opportunity to better serve you in the future.Best regards,Susana Cuesta, Customer Experience. Santa Susanna Resort Affiliated by FERGUS
User:Amie C
Trip type: Couples
Disgusting behaviour from receptionist
02 Oct 2026
I arrived here last night to a very cheeky receptionist. Both my partner and myself were put up into a loft with low ceilings. My partner is 6foot 4 and is too tall for this. I have asthma and room is very stuffy. My booking shows that i booked a twin room not a room with 7 beds. Receptionist is demanding more money. Absolutely wasted the first day of our hard earned holiday!! They are now demanding more money which keeps going up from 100€ now to 120€ Susana Cuesta, Other at Santa Susana Resort, responded to this review Dear amiec275,Thank you for sharing your experience. We are genuinely sorry to learn that your stay has not met expectations and regret the inconvenience you encountered upon arrival.Our team strives to provide respectful service, accurate accommodations and a comfortable environment for all guests. We value your feedback as it helps us uphold our standards of hospitality.After talking to the management in this matter, we could confirm that you were unhappy with the room booked in advance and decided to upgrade -with the corresponding new price, to the room shown by our team at the front desk. We appreciate the opportunity to have hosted you and hope to welcome you again.Best regards,Susana Cuesta, Customer Experience. Santa Susanna Resort Affiliated by FERGUS