Complejo Euhostal

Recent Reviews: 303

• User:Chloe F

  Trip type: Family

  HOLIDAY FROM HELL

  10 Oct 2023

  Where do I start!!Arriving- We arrive at the hotel at 12am and the receptionist we’re on their way out and looked very confused when we walked in , they tried to find our booking but couldn’t we then showed them and they said you have to go to other hotel baring in mind we had just paid €200 for a taxi from airport to hotel (adress shown in booking) they said it was 45 min walk to other hotel just to collect the keys - their was no information on this on the booking at all they said it was their fault but it wasn’t ours either! They said it happens once a month , we asked if we could just get a room for that night and it’s was a no - so the man on reception called the emergency number for the hotel and no answer- he took us to the other hotel and there was a note on the door with my name with a map and nothing else , the receptionist then rang the emergency number again and the phone rang inside but all doors were locked as they closed at 10. Whe then went back and they said they couldn’t do anything at this point is was around 1:30am we then gave up and paid €80 for the room for the night and got the keys in the morning. Getting the room- Filthy! I wasn’t expecting 5* cleanliness or memory foam a mattress , but what I was expecting was a clean bed without hairs and dust! We were given 2 single beds and a small sofa bed for 4 people , 3 pillows between 4, two sheets between 4! Shower was full of dirt and didn’t drain so we’d have to mop as we showered with the 5 minute of hot water we got. Floors full of sand , we rang the hotel (key collection place) and they said it would be €55 a day for it to be cleaned even though this is all “included” when booking. No towels €10 a day, no toilet roll €5 a roll, no tea making facilities, 3 coat hangers , no air con , no WiFi, anything that was listed as included wasn’t! It was all an extra charge. Dark haired women on reception absolutely poor customer service! when asking a question she would be sat in the back on phone and would slam her stuff down say something in Spanish and then storm out and made us feel like a inconvenience.Lots of Spanish in the hotel (expected)but only one staff member could speak some English , they only seemed to cater for the Spanish eg when sat at tables giving them table service but telling us to go up to bar. Area is very quiet no entertainment or many bars otherwise we would have just stayed out of the hotel all day. Reception said this happens every month! So yes they will reply to this and most likely say it’s a different company renting their apartments but DO NOT LIST IT AS IT IS AND THEN GIVE A COMPLETELY DIFFERENT SERVICE. when booking people aren’t mind readers and after surprising my family with a week away this is what we got! Not even good for a night! I haven’t received a refund or apology yet so I will be posting this review on every platform I have so that nobody wastes their earned money or time at this horrible place again! Wish I took more photos! But this one is the shower which was broke -shock.

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• User:Clarky2605

  Trip type: Family

  Well worth the money

  05 Sept 2023

  Nice and clean,rooms cleaned daily,definitely recommend paying a little bit extra and get a sea view room,the view was probably better than any 4-5 star hotel,can’t fault this hotel for the money,nice and chilled vibe 👍

• User:irvin1130

  Trip type: Family

  Low cost

  17 Jul 2018

  A very affordable place in a very nice location. Facilities is a bit old but price compensate for it. The only big disappointment is the lack of responsibility from the management to control a bit the noise that is being produce by people partying at the basement disco bar. Eurhostal, Director de Relaciones con Clientes at Complejo Eurhostal, responded to this review Thank you Irvin for sending in your evaluation. Unfortunately, the disco bar is not part of the property being managed by our company.Therefore we can not directly control possible incidents at the disco bar, on the contrary we are keen to see that as less noise as possible disturbs our guest, and are permanent contact with the management of the disco bar. We are sorry for the inconvenience caused during your stay. Kind regards

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• User:kaztrickett

  Trip type: Family

  Wedding

  03 Jun 2018

  Booked a private room in this place for my sons wedding, we arrived quite late due to delays they had no knowledge of our booking ( which seemed a bit strange ) they aventualy gave us a room which was disgusting to say the least ( bed felt damp ) Next morning we were informed that we had to go to another hotel for our keys ( 4 miles away ) had to ring my son to take us to collect them, well from getting our keys the staff at the Eurhostal were so unhelpful, the room was beautiful but had no towels we asked could we hire some.... their reply “ IMPOSSIBLE“ a maid took pity on us and gave us some. On the day of my sons wedding my iron wouldn’t work so down to reception I went to ask could I hire an iron but has soon as she asked for our room number “ IMPOSSIBLE “ never in all our years of going abroad have we EVER come across people so rude and unhelpful. NEVER AGAIN. Eurhostal, Director de Relaciones con Clientes at Complejo Eurhostal, responded to this review Dear Karen, our company Complejo Eurhsotal, runs some of the 200 apartments located in the building Eurhostal. Your reservation was done with one of the private owned apartments and with another company that a) have nothing to do with us nor b) have a reception desk in the building. Their reception desk is located in a hotel called Alcossebre Suites, 4 miles away as you mentioned in your comment. The agency is called Apartamentos 3000.Therefore, we could not have either your reservation details nor the keys to that apartment. We are not responsible for the apartment, nor lingerie, towels or any amenities. The maid that offered you the towels does work for our company and takes care of our clients. We are very sorry that your experienced such a lack of service with the agency of your reservation, we urge you to put the claim on the agency responsible of your booking. Best regards,

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• User:travellingdad87

  Trip type: Family

  Such an amazing discovery

  14 Aug 2017

  We spent a couple of weeks and cannot recommend this place enough. Excellent value, and just a stone's throw away from the beach although there is also a big pool which was well guarded by a young man who was very helpful with the kids. An overall amazing experience the staff is very helpful especially the receptionist who was very patient with us and answered all our questions from where to eat in that gorgeous little village to how to treat insect bites. We'll definitely go back again next year. Eurhostal, Director de Relaciones con Clientes at Complejo Eurhostal, responded to this review Travellingdad, we´ll like to thank you in name of our staff for your kind comments. Its our pleasure to have been able to make your holidays an unforgetable experience. Alcossebre is a lovely place to be and we'll love to wellcome you and your familiy next time. Best regards.

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