Felipe Ii

Recent Reviews: 2731

• User:Jennifer L

  Trip type: Friends getaway

  Conveniently located, helpful staff, not ideal parking.

  27 Apr 2026

  Justin was super helpful with planning activities in the area. He was friendly and very knowledgeable about the area and all it offers. The only issue we had was parking. The garage for the hotel has a height limit of 7 feet which didn't accommodate our vehicle. We were directed to a parking lot several blocks away which wasnt convenient. Turns out there was a lot across the street that worked for the rest of our stay. Kristy Watson, Owner at Hampton Inn Charleston-historic District, responded to this review Thank you for taking the time to share your feedback with us. We’re delighted to hear that Justin was super helpful while planning your activities and that his friendly, knowledgeable approach made a positive impression on your stay. We’ll be sure to recognize him for delivering great service.We also appreciate you sharing your experience regarding parking. We apologize for the inconvenience caused by the garage height limitation and the initial direction to off‑site parking. We understand how inconvenient that can be, especially with a larger vehicle, and we’re glad you were able to find a more suitable option across the street for the remainder of your stay.Your feedback is truly valuable and helps us improve how we communicate parking options to our guests. We hope to have the opportunity to welcome you back and provide an even smoother experience next time. Reach out directly if we can do anything to make things right.

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• User:D C

  Trip type: Family

  Adam was great!

  22 Apr 2026

  Adam was fantastic, really helpful and nice. Kristy Watson, Owner at Hampton Inn Charleston-historic District, responded to this review Good News. Thank you for the feedback. We know you have a choice in your stay. Safe Travels!

• User:V803BPkarenm

  Trip type: Family

  It’s not a Hilton or the Hilton customer service you expect

  21 Apr 2026

  I had a very disappointing experience with the Hampton Inn Charleston-Historic District during my stay scheduled for April 10–12.About 30 minutes before arrival, I was notified that our room had plumbing issues and that we were being relocated to the Fairfield Inn & Suites Charleston Downtown. While I understand that unexpected maintenance issues can happen, the handling of the situation left much to be desired.In contrast, the staff at the Fairfield Inn provided significantly better customer service during our brief interaction at check-in—far exceeding the level of service we experienced (or didn’t experience) from the Hampton Inn team throughout the entire situation.Unfortunately, the issues didn’t end there. After returning home, I realized I had left several personal items in the room. I called the hotel the following Wednesday and was told they had my items but were too busy at the moment and would call me back. I never received a follow-up.I called again that Saturday and was instructed to file a claim through “findmystuff.com,” which I completed. Another week passed with no communication. When I followed up again the next Wednesday, I was told they could not locate my items. The staff I spoke with were extremely rude and dismissive, acting as though they had no time to assist me.Overall, this experience reflected a serious lack of communication, accountability, and customer care. Between the last-minute relocation and the mishandling of lost items, I would not recommend staying at this property Kristy Watson, Owner at Hampton Inn Charleston-historic District, responded to this review Thank you for sharing your issues at the hotel. I hope that once we spoke and took care of your belongings you received them quickly. Thank you for the opportunity.

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• User:JudyTheGypsy

  Trip type: Couples

  A Stellar Stay at the Hampton - Historic Charleston

  07 Apr 2026

  What a wonderful place! Life isn't perfect - our stay got off to a bit of a rocky start - and that's usually when things go north or way south. The front desk staff & their support team put it in overdrive to get us back on track, and it was all delightfully uphill from there! As to reviews that you need to modernize your decor - please don't - we loved the traditional feel and good ol' fashioned service & attention to detail! Our room was lovely: large, well designed & quite comfortable. The view was splendid. Yes, the breakfast was technically "standard" fare - alas, no omelette chef - however, I actually ate the scrambled eggs, as they were better by far than the norm. The breads & cereal were fresh, the whole area well-staffed and sparkling clean, and through we usually were some of the last diners, everything was still readily available. The location was perfect for us - in the historic district, but with less congestion. The pool & courtyard were lovely - had the grankdkids been with us, they would have been in heaven. I don't usually remember staff by name, but this team did such a stellar job that names stuck with me; sincere thanks to Mitch (whose kindness went so far above & beyond!) Jazz, Gus, Kristy & Sam the driver, who whisked us from train station to hotel & upon checkout to our cruise embarkation! (I sent a detailed email to your GM with specifics and our sincere gratitude.) In short, this hotel is delightful, but it's their incredible staff that lodged it in our hearts as a highlight of our tour of the Southeast! Kristy Watson, Owner at Hampton Inn Charleston-historic District, responded to this review Thank you for such a gracious and thoughtfully detailed review of your stay at the Hampton Inn Charleston–Historic District. We are truly honored that you took the time to share your experience—and especially grateful for your understanding when your visit began with a few bumps. Knowing our team was able to turn things around and make the rest of your stay “delightfully uphill” means the world to us.We’re thrilled to hear how much you enjoyed the character of our hotel, from the traditional décor to the attentive, old-fashioned service we strive to deliver every day. It’s wonderful to know your room, view, breakfast experience, and our courtyard and pool all contributed positively to your time with us—and that our quieter location in the historic district suited you so well.Most of all, thank you for recognizing our incredible team members by name. Mitch, Jazz, Gus, Kristy, and Sam will be overjoyed to hear how deeply their kindness and care impacted your stay. Your kind words truly affirm what we believe—that it’s our people who make the difference. We also sincerely appreciate you taking the extra step to share detailed feedback directly with our General Manager.It was our pleasure to be part of your Southeast journey, and we’re delighted that our hotel and team hold such a special place in your memories. We hope to have the opportunity to welcome you—and perhaps even those lucky grandkids—back to Charleston again very soon.

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• User:Jan L

  Trip type: Couples

  Terrible

  31 Mar 2026

  This is the view for a $350pn room. Diamond Platinum now gold status and this is what you get. We chose it for the location which is the best thing about it. Breakfast is a shambles. Plastic cutlery and polystyrene plates. You are a big name hotel not a third rate burger joint! No teaspoon in room or glasses. Everything plastic! What a disgusting throw away society. No fridges in rooms or privacy signs on doors (basic). I could go on. Kristy Watson, Owner at Hampton Inn Charleston-historic District, responded to this review Thank you for sharing your feedback. I’m sorry your stay didn’t meet expectations, especially given your loyalty status. Some of the items you mentioned — including the use of disposable plates and cutlery at breakfast — are part of the standard Hampton brand setup, but that doesn’t lessen your disappointment, and I understand how it impacted your experience. We’re reviewing your comments about room amenities and overall comfort with our team. I’m glad the location worked well, and I appreciate you bringing these concerns to our attention so we can continue improving. Please reach out to me directly for compensation to make things right.

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