Barcelo Punta Umbria Beach Resort

Recent Reviews: 13229

• User:anciaogames

  Trip type: Family

  A very disappointing experience, far below what you would expect from a Barceló

  22 Sept 2026

  Unfortunately, our stay was a major disappointment, especially considering the price and the reputation of the Barceló brand.The resort has good facilities and plenty of potential, and there were some positive aspects during our stay, but they were simply not enough to compensate for an overall experience that fell well below our expectations.One of our biggest disappointments was the entertainment. For a family-oriented resort, we expected much more creativity and variety, particularly in the evenings. The programme could easily include different experiences such as themed nights, beach activities, games, a luau, or other events that actually create memorable moments for families. Instead, we found the entertainment limited and largely forgettable.The All-Inclusive experience also fell short of our expectations. When choosing an All-Inclusive package at a resort in this category, you expect to enjoy your holiday without constantly having to think about what is or isn’t included. Unfortunately, that was not the experience we had.Even small details matter. At the bars, for example, the snacks available were basically limited to things like olives, crisps and nuts. This is simply not what we expected from a resort at this price point.We also experienced an incident during our stay that had to be reported. Although there was an attempt to resolve the situation, the way it was handled was not enough to restore our satisfaction.It is a shame because there are genuinely good aspects to the property, and some areas, such as the swimming pool, were enjoyable. But a family holiday is about the complete experience, not just the facilities.When you pay for a Barceló and an All-Inclusive resort, you expect a higher standard of service, attention to detail, food and beverage, entertainment and overall guest experience. This is precisely where we felt the biggest gap between what was promised and what was actually delivered.We left feeling that we had paid far more for the promise than for the experience itself.Based on the value for money we received during our stay, we would not return and unfortunately cannot recommend this resort. Hotel- cmanager, Owner at Barcelo Punta Umbria Beach Resort, responded to this review Dear Ancia,Thank you for letting us know about your concerns.We are pleased that you appreciated the resort's facilities and that the swimming pool area brought some enjoyment to your family holiday.That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Our entertainment team works hard to deliver a varied programme for guests of all ages, and the Barcy Club offers daily activities ranging from sports and games to creative workshops and performances. We regret that this did not translate into the experience you had hoped for. Your comments about the evening programme and the all-inclusive offering have been carefully noted, and we are sorry that the solutions provided during your stay were not sufficient to restore your satisfaction.Nonetheless, it is rewarding to know that the property itself left a positive impression, and we remain confident that the natural setting alongside the Enebrales Nature Reserve creates a truly special backdrop for a family getaway.We hope that we may have the pleasure of welcoming you back on a future visit.Best regards,Jose Manuel Calvo ArroyoDirector general Barceló Punta Umbría Beach Resort

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• User:lukaszzwada

  Trip type:

  No english and poisonous food

  14 Sept 2026

  Of all the staff there only few from front desk speak any english at all. Most of the signage does not have an english version so finding your way around this huge place is a bit difficult at first. The city surrounding this hotel is mostly dead. It takes real effort to meet anyone outside of the supermarket.And the food. Oh my god what a joke. Super all inclusive my ass. In all the restaurants food is of very low quality. Seafood straight up make me sick but the food peaked in the "international" restaurant. Withing 15 mins of walking in I was outside throwing up. Only upside of the service is that you can get drunk enough to forget the food. Hotel- cmanager, Owner at Barcelo Punta Umbria Beach Resort, responded to this review Dear Lukas,It is disheartening to learn that we fell short of your expectations.We are pleased that you found the cleanliness of our resort to your satisfaction. Our housekeeping team works diligently to maintain high standards throughout the property, and it is rewarding to know their efforts made a difference during your stay.That said, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Our team members are trained to assist guests in English, Spanish, French, German and Portuguese, and we regret that this was not fully apparent during your time with us. The resort is designed to offer a wide choice of dining across several themed restaurants, and we understand how disappointing it must have been when the cuisine fell short of what you anticipated. Your comments about the food and the all-inclusive experience have been noted with care.Nonetheless, we hope that the immaculate condition of our facilities provided some comfort during your visit and that you were able to enjoy moments of relaxation in the natural setting that surrounds us.We hope you will consider staying with us again in the future. Best regards,Jose Manuel Calvo ArroyoDirector general Barceló Punta Umbría Beach Resort

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• User:aga2026807

  Trip type:

  retama

  11 Sept 2026

  I'm very happy to stay this hotel and Jasmina, Rocio and Iris so beautufil person. It's great vacation. Hotel- cmanager, Owner at Barcelo Punta Umbria Beach Resort, responded to this review Dear Aga,It was a pleasure to receive this great review.We are thrilled that your stay with us was such a great vacation. Knowing that you felt happy throughout your time here means the world to us.It is particularly lovely to hear that Jasmina, Rocio and Iris left such a warm impression on you. They are truly dedicated to making every guest feel welcome, and your recognition will be shared with them with great pride.Our location facing the unspoilt Punta Umbría beach, together with the natural surroundings of Los Enebrales, makes for a truly relaxing backdrop, and we are so pleased it contributed to your enjoyment.We look forward to welcoming you back for another excellent experience with us. Kind regards,Jose Manuel Calvo ArroyoDirector general Barceló Punta Umbría Beach Resort

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• User:robsonicho

  Trip type:

  Very good for family holiday

  31 Aug 2026

  Very good for family holiday. The ocean was great and the weather was very good. Not to hot, but hot Hotel- cmanager, Owner at Barcelo Punta Umbria Beach Resort, responded to this review Dear Robson, Thank you very much for your kind feedback.We are delighted that your family holiday with us was such a pleasant experience. Knowing that the resort proved to be a wonderful setting for your time together is something we truly value.The beach and the ocean are among the highlights of our location, and it is lovely that you were able to enjoy them under such agreeable weather. Comfortable temperatures really do make all the difference when you are spending long days by the sea.Your praise for the rooms and the overall quality means a great deal to our team, who work hard to create a welcoming and well-maintained environment. It is rewarding to hear that everything met your expectations throughout your stay.We hope to see you again soon for another enjoyable experience.Best wishes,Jose Manuel Calvo ArroyoDirector general Barceló Punta Umbría Beach Resort

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• User:DanielSS32

  Trip type: Family

  Bad

  26 Aug 2026

  Poor food, poor room cleaning, poor reception service, groups of people creating troubles and is dirty place. Don’t go. Reception told me that we can park outside for free, got a fine… However the animation team were super good. Hotel- cmanager, Owner at Barcelo Punta Umbria Beach Resort, responded to this review Dear Daniel,Thank you for sharing your point of view.We are delighted to hear that our animation team made such a positive impression during your stay.That said, we are truly sorry to hear that several aspects of your stay did not meet your expectations. We understand your disappointment with the dining experience, the upkeep of your room and the service at reception. Our team strives to maintain a welcoming and well-kept environment, and we regret that this was not the impression you took away. The hotel does offer paid parking for guests, and our reception team is always available to clarify the options and associated charges to avoid any confusion. We also regret any disturbance caused by other guests and are sorry that the solutions provided during your stay were not satisfactory.Finally, it means a lot that you took the time to highlight the entertainment team's efforts, and we will be sure to share your kind words with them.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Jose Manuel Calvo ArroyoDirector general Barceló Punta Umbría Beach Resort

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