FERGUS Conil Park

Recent Reviews: 820

• User:kevin_mulligan

  Trip type: Couples

  UNCLEAN, POOR SECURITY, RUDE STAFF

  19 Jul 2026

  We were allocated room A16 a ground floor room adjoining the pool area. A wall about, a metre high, separates the patio of the room from this area. Access to the pool area can be made by a rear gate adjoining the street that is code controlled.We then experienced the following problems;1. The patio door lock was broken. Instead a small bolt was fixed to the top of the door which, in my opinion, was wholly inadequate, especially as the screws securing the lock were loose. I reported this to reception. Maintenance men attended but decided the lock was adequate and conducted no repairs. They were rude and dismissive. On many occasions ,at the hotel ,I saw people following others in through the coded gate. In my view the lack of a proper lock on these doors rendered the room unsafe.2. The room was poorly maintained and unclean. There were chips on the toilet seat and hairs in the hinge of the seat. The shower sealant was broken which meant it was extremely dirty. Ants are a fact of life in this area but there was a huge trail of them marching across the wall of the patio. You could not sit out there.3. There was only a limited view of the sea from the room which could best be described as a partial sea view and in no way represented the photos on the site. A large permanent umbrella was directly in front of the patio window4. Conduct of Staff- We reported the above matters to Nicole at reception. She was unhelpful and not just rude but, aggressive and hostile. She accepted that the lock was inadequate but said the parts had been ordered to repair it. On all the other points she believed the room was acceptable. She said nothing could be done but that we MAY be allocated another room tomorrow as the the hotel was fully booked until then.5. Management- the morning of 24/6 we spoke with Nicholas one of the Managers. Whilst he was civil he was extremely dismissive and did not accept there were any problems with the room. Apparently none of patio doors in the hotel are secured with locks and are all fitted with bolts. I pointed out that this was unsafe and he said, “if they are going to get in, they are going to get in!”. They did at 1300 that day let us occupy a room on the first floor. It was fitted with the same bolt on the patio but as it was the first floor I believed this was acceptable. At no time did anyone apologise for our treatment.6. Fortunately we had only booked breakfast. A major disappointment, a canteen not a restaurant. Limited choice, only one type of cheese for example. Spoiled the eggs by cooking too long or for not enough. On the rare occasions that you could find anyone at the egg station they wouldn't generally flip the egg and when they did they broke them. Cold eggs on the tray. Drinks out of a machine 'hot' drinks were cold at best lukewarm warm. the aerobic gym equipment was rusted and did not work.But, to summarise the room we were allocated was unsafe, unclean, poorly maintained and without the promised sea view. The staff were hostile and unhelpful.We were both distressed by the experience and my wife did not sleep on the first night. We spent many hours trying to resolve the situation and in effect lost the first 24 hours of the holiday. The experience ruined our whole holiday.MoreDate of stay:June 2026 Susana Cuesta, Owner at FERGUS Conil Park, responded to this review Dear kevin_mulligan,Thank you for sharing your detailed experience with us. We are truly sorry to learn that your stay did not reflect the comfort, cleanliness and courtesy that our guests rightly expect.Your feedback about the room type booked on this occasion, facilities and interactions with our team is deeply concerning to us. We aim to provide secure, well-maintained accommodations and respectful, attentive service at every touchpoint.We appreciate you bringing this to our attention and value the opportunity to improve. We hope to better serve you in the future.Best regards,Susana Cuesta,Customer Experience.FERGUS Conil Park

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• User:bernadettemulligan

  Trip type: Couples

  Not 4*, terrrible caferteria and poor hygiene

  01 Jul 2026

  The photos and description of this hotel do not resemble the experience. The double spa beds overlooking the sea are genereally unused as there is a 30 euro a day charge.The pool is roped off until 11am and pool towels are not available until then either. Three days a week you are not allowed to change a towel.The room was dark and dirty - we paid for a sea view and were allocated room A16 this is a ground floor and parasols, and a brick wall block the view unless you stand up on the balcony.The 'restaurant' was more like a caferteria, the egg station is unmanned - someone cracks loads of eggs on a hotplate and leaves them until they are overcooked and dumps them on a hotplate. One type of cheese is available, but this is on offer with the cold meats - same serving tongs are used for both - not good for vegetarians like me.The toilet seat was broken and dirty on the shower had mold on the seals, the room was stale.The patio handle was broken, this was replated by a small bolt at the top of the door, this felt insecure as the room was on the ground floor.After speaking to the manager and jet2 we were moved to an upper floor the next door - which was an improvement but still not 4* Susana Cuesta, Owner at FERGUS Conil Park, responded to this review Dear bernadettemulligan,Thank you for sharing your experience. We are truly sorry that your stay did not reflect the comfortable, well-maintained accommodations and attentive service we strive to provide.Our goal is to offer welcoming rooms, well-presented dining and thoughtfully managed facilities for all guests. We regret that your visit fell short of these standards and appreciate you bringing this to our attention.We value your feedback and hope to have the opportunity to provide a much-improved stay in the future.Best regards,Susana Cuesta,Customer Experience.FERGUS Conil Park

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• User:CheekyCheryl68

  Trip type: Couples

  Not as expected

  16 Jun 2026

  The photographs on the hotel website and Jet2 websites are very misleading. In the photos it looks like you can walk straight from the hotel onto the beach, you cant! The hotel is higher up and at least a 15-20min walk from the beach!There is also a horrible smell of drains coming from the road outside the hotel which you have to walk past every day going to town and the beach.There also doesnt seem to be enough sunbeds with tables and if you leave your towels on the sunbeds for any length of time unattended the pool attendant will remove them! Also this is an area of Spain that not many Brits seem to come to, consequently the staff in the hotel and restaurants and bars have very limited English. Thank god for Google translate, it helped us a lot!On a more positive note the room was spacious modern and cleaned every day, although could have done with more storage for clothes. The breakfast was plentiful with lots of choice even for the fussiest of eaters. The staff were all very friendly and try to make your stay as comfortable as possible.Would we go back probably not. Susana Cuesta, Owner at FERGUS Conil Park, responded to this review Dear CheekyCheryl68,Thank you for sharing your experience with us. We are sorry to learn that aspects of your stay did not meet expectations, and we regret any disappointment this caused.We appreciate your recognition of our spacious, modern rooms, daily housekeeping, breakfast variety and the team’s welcoming service. Providing a comfortable and attentive stay is central to our standards.We value your feedback and hope we may have the opportunity to better serve you in the future.Best regards,Susana Cuesta,Customer Experience.FERGUS Conil Park

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• User:Voyage783187

  Trip type: Couples

  Won't be back

  16 Jun 2026

  The hotel is not next to the beach, it is a 15/20 minute walk. There is a smell of drains coming from the road between the hotel and the beach. Today we were not allowed on the sunbeds until 11am as the hotel was taking promotional photographs. On the positive the staff are friendly and helpful. The rooms are comfortable. Susana Cuesta, Owner at FERGUS Conil Park, responded to this review Dear Voyage783187,Thank you for sharing your impressions of your stay. We are pleased to hear that our team’s hospitality and the comfort of the rooms contributed positively to your visit.We are sorry to learn that certain aspects did not meet expectations. Our aim is to provide a seamless and welcoming experience, and your perspective is valuable to our ongoing commitment to high standards.We hope to have the opportunity to welcome you again for a more fully satisfying stay.Best regards,Susana Cuesta,Customer Experience.FERGUS Conil Park

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• User:Valerie E

  Trip type: Couples

  Location but disappointing

  14 Jun 2026

  Overall, we left feeling somewhat disappointed with our stay. We had booked the Junior Suite with Private Terrace & Jacuzzi for two adults directly through the official Fergus Conil website, but the room we were allocated was not representative of the room shown in the photographs. Although the room itself was spacious and pleasant, it did not reflect the images advertised online and therefore did not meet the expectations we had when making the booking. Given the price we paid for a three-night stay in this category of suite, we felt that the accommodation was not a true reflection of what had been presented on the website, which was the main reason for our disappointment. In addition, the jacuzzi was situated on the upper terrace and could only be accessed via a spiral staircase, and the curtains in our room would not close completely hence early morning light would shine through. The hotel’s layout can also be somewhat confusing, particularly for guests allocated rooms on different levels.The advertised gym was another major disappointment. The gym was virtually non-existent and consisted of a small, rather shabby room with only around four pieces of equipment. This fell well below our expectations The hotel could also benefit from better maintenance. The toilet beside the restaurant was in need of attention, as the door frequently became stuck, and the broken soap dispenser should either be repaired or replaced, or at the very least a soap bottle should be provided.Breakfast could be improved considerably. Fresh juices and better-quality coffee would be preferable to the overly sweet coffee dispensed by the machine. Overall, the food was mediocre and I would not recommend booking half board, especially as there are plenty of excellent and varied restaurants just a five-minute walk away in the centre of Conil.That said, the staff were attentive, welcoming and professional throughout our stay, and the housekeeping service was good. The hotel’s location is undoubtedly one of its strengths. However, based on our overall experience and considering the value for money, I would not be inclined to rebook and would definitely avoid the half-board option. Susana Cuesta, Owner at FERGUS Conil Park, responded to this review Dear 267valerie,Thank you for sharing your detailed impressions of your stay. We are sorry to learn that aspects of your visit did not align with your expectations, and we sincerely apologise for any disappointment experienced.We are grateful for your recognition of our team’s attentiveness, housekeeping and location. Our goal is to provide accommodations and amenities that reflect our standards and deliver a seamless experience.We hope to have the opportunity to welcome you again and provide a stay that is more in line with our ideals.Best regards,Susana Cuesta,Customer Experience.FERGUS Conil Park

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