Melia Zahara Resort & Villas

Recent Reviews: 307

• User:Daydream33479239701

  Trip type: Family

  The worst hotel experience

  03 May 2026

  The most disappointing hotel experience.The welcome was slow and unprofessional, we were 40 minutes late getting our villa ready (the largest in the hotel, which was their excuse), and it took an hour and 15 minutes to get our luggage, which we ended up retrieving ourselves from reception due to the delays.The Level pool was unheated, and the staff were working while we were there and were noisy. The pool was on the opposite side of The Level lounge, so we couldn't access the drinks/snacks.The spa was only accessible by appointment and only from noon onwards.In the evening, the buffet restaurant was a disaster for €39 per adult, excluding drinks. We'll have to see about the breakfast, but we certainly won't be returning. What a disappointment!Envoyer des commentaires

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• User:josemB9715IS

  Trip type: Family

  Attention to your personal belongings! Lack of professionalism of Mr. Gilberto Castro - Guest Relations Manager

  19 Sept 2025

  Another summer we as a family repeated our stay in this hotel. I need to share this to complain on the hotel measures on lost items in the room. One morning I left my headphones on the bed. The cleaning service made up the bed and took the headphones with the bed sheets. I claim the incident and the hotel took a look in the laundry for 2 days. The day of check out, Mr Gilberto Castro, Customer Experience Manager, attending my claim told me that they will keep searching in the laundry and in the case these are not found the hotel will replace them to me. Therefore, words of Mr Castro; please send me the model and photos of the lost headphones for the replacement in case those do not appear. I did, 1 week later I received the message from Mr Castro that unfortunately the headphones did not appeared and that due to the hotel policy it is not possible to the replace them back. This is a contradictory message Mr Castro provided to me and its my main complaint. Through this message I claim not only my lost headphones but the lack of commitment of Mr Castro and Melia hotel he represents. What happened? He was not aware of the hotel policies ? Why to say smtg that he knew that was not possible to commit?Therefore, last but not least, in this hotel take cae of your belongings and if you have the opportunity to deal with Mr Castro, don’t believe him a word. Sad this good hotel brand trust strategic positions as Guest Experience Relations to such unprofessional workers. Never again … so easy to lose a client for this bloody hotel. Btw the night show sucks, dont lose your time there. Headphone cost 270 Eur. Otro verano que nos quedamos en este hotel. Quiero compartir mi mala experiencia y quejarme de las medidas del hotel respecto a la pérdida de objetos en la habitación. Una mañana, dejé mis audifonos en la cama. El servicio de limpieza hizo la cama y se llevó los auriculares con las sábanas. Reclamé la perdida y el hotel revisó la lavandería durante dos días. El día de mi salida, el Sr. Gilberto Castro, Gerente de Experiencia del Cliente, atendió mi reclamación y me dijo que seguirían buscando en la lavandería y que en caso de no encontrarlos, el hotel me los reemplazaría. Por lo tanto, el Sr. Castro me pidió que enviara el modelo y las fotos de los auriculares perdidos para reemplazarlos en caso de que no aparecieran. Lo hice, y una semana después recibí un mensaje del Sr. Castro diciendo que, lamentablemente, los auriculares no habían aparecido y que, debido a la política del hotel, no era posible reemplazarlos. Este mensaje del Sr. Castro es contradictorio y es mi principal queja.Mediante este mensaje, reclamo no solo la pérdida de mis auriculares, sino también la falta de compromiso del Sr. Castro y del hotel Meliá al que representa. ¿Qué ocurrió? ¿Desconocía las políticas del hotel? ¿Por qué decir algo que sabía que no era posible?Atencion!: en este hotel cuiden sus pertenencias que dejen dentro de la habitación. Si tienen la oportunidad de tratar con el Sr. Gilberto Castro, no le crean ni una palabra. Es una pena que esta buena marca hotelera confíe puestos estratégicos como Relaciones con el Huésped a trabajadores tan poco profesionales.Nunca más… es tan fácil perder un cliente en este maldito hotel. Coste de los audífonos 270 Euros. Hotel Manager, Owner at Melia Zahara Resort & Villas, responded to this review Dear Sir,Thank you for taking the time to let us know your opinion of your recent stay.We deeply truly sorry for the handling of your lost headphones and have reinforced our linen handling procedures to prevent similar occurrences.Our service culture requires clear communication regarding compensation policies, and we regret the contradictory information you received during this process.While we cannot replace personal items per policy, we've reviewed this case with our management team to improve our resolution protocols.Regarding your comment about evening entertainment, we've shared this feedback with our activities team as we prepare new Energy for Life programming for upcoming seasons.We hope that you will allow us the opportunity to welcome you back in future.Best regards,Gilberto CastroGuest Experience ManagerMeliá Zahara Resort & Villas

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• User:NicL

  Trip type: Family

  Good if that's what you want

  18 Sept 2025

  So it's a well run hotel on a fantastic stretch of beach with mostly great staff and ok breakfast. But. It's a soulless chain hotel with no nuance to it's amazing surroundings. you can be part of a chain and localize at the same time.The most irritating thing was the piped music in every part of the hotel....the same 4 or 5 digitally created 'beach vibe' tracks being played on loop in every part of the hotel 24-7. It was like 'Cuckoos Nest'. Special mention to the the beach restaurant which would've been 5 stars except for the brain-dead playlist loop. The staff must be off their wits. Hotel Manager, Owner at Melia Zahara Resort & Villas, responded to this review Dear Sir,We would like to thank you for taking the time to leave this review about your recent visit.We're delighted you appreciated our prime beachfront location along Bahía de la Plata and found our team mostly exemplary in their service culture.Regarding the ambient music programming, we designed it to complement our Energy for life activities concept though we acknowledge the importance of varying rhythms. At Breeza Beach Bar, we're particularly proud of our gastronomic experiences featuring local red tuna, and will review how we balance musical elements with natural coastal sounds.Your observation about blending chain hotel consistency with local character is valued - this informs our recent renovations incorporating Andalusian cortijo elements in The Level accommodations and Gaia Grill's coal-fired cuisine.We hope that you will consider returning to stay with us in the future.Kindest regards,Gilberto CastroGuest Experience ManagerMeliá Zahara Resort & Villas

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• User:Jessica M

  Trip type: Family

  Professionalism and kindness of the staff

  22 Aug 2025

  The entire team demonstrated a professionalism and kindness that truly shone through despite the days of the fire. The personalized attention we received was truly outstanding. In fact, I suffered a minor health issue during our stay, and the staff was incredibly attentive and helpful throughout. Their customer service and dedication to ensuring our well-being was evident in every interaction. Without a doubt, I highly recommend this hotel for the excellent service and professionalism of every staff member who assisted us during our recent stay. Hotel Manager, Owner at Melia Zahara Resort & Villas, responded to this review Dear Madam,Please accept our thanks for your kind review regarding your stay.We are delighted to hear about your experience with our service culture, particularly during challenging circumstances. Our multilingual staff's dedication to providing personalized attention is a cornerstone of our hospitality philosophy. It brings us great satisfaction to know that our team was able to assist you promptly and professionally during your health concern, demonstrating our unwavering commitment to guest well-being. Your recognition of our team's professionalism and kindness truly reflects the high standards of service we strive to maintain at Meliá Zahara Resort & Villas.Wishing you all the best and looking forward to your next visit. Kind regardsGilberto CastroGuest Experience ManagerMeliá Zahara Resort & Villas

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• User:Scenic04288527129

  Trip type: Family

  Level disappointing

  10 Aug 2025

  We have been coming to the Melia Atlantean for 6 years. The location is the main attraction, direct beach access and a 3km walk into Zahara. Our children have out grown the kids club, of which the staff and attention was always excellent. We have a family room which either two separate rooms and a joint bathroom has always suited us perfectly and the cleaning staff are great. Being platinum members we also have Level access. In the past we have enjoyed this immensely as we appreciate the quiet area to relax during the day, breakfast service and evening drinks. However this year it was disappointing to learn upon arrival that the Level lounge now closes at 8pm ( we were asked (told) quite firmly to leave at 7.50pm ) as it is now used as a restaurant after this time. We love to enjoy playing games with our family before dinner so now have to go elsewhere to do this. Also the website mentions having a cocktail whilst the sun goes down - the cocktail hour has been limited to 5-7pm and the sun goes down at 9pm … again not ideal! There used to be live music and a cocktail of the day but this has also mowed gone. The tapas in the level also much poorer quality and offer than previous years with no food information at all provided about the ingredients. The reception staff in the level were not very friendly this year either absolutely no special mention of it being our 6th year as loyal guests … the level room welcome was 2 bottles of water & sweets which are free at dinner - why bother ! A bottle of thank you cava might have been more appreciated. Check your in/ out was poor. Check in no drink offered ( not even water ) after a long drive and we had to get our own trolley for luggage- question - why is there only one staff member managing check in / out when there are at least 3 others wondering around … many guests complained to each other about this. At Check out it took 35 minutes to have our luggage brought from our room - response from staff was that they are at full capacity as it was our fault. Customer service manager very dismissive and no apology - question what is his role ? So sadly not a good idea experience with the level this year and I don’t know if we will make it to 7 years. Hotel Manager, Owner at Melia Zahara Resort & Villas, responded to this review Dear Guest,We appreciate that you took the time to share your experience with us.We truly value your continued trust in our hotel over the past 6 years, and we are pleased that you appreciate our prime beachfront location with direct access to the beautiful Bahía de la Plata Beach. It is wonderful to hear that our family room configuration continues to meet your needs perfectly, and we are proud of our dedicated housekeeping team who maintains high standards of cleanliness. We are also delighted that your children have enjoyed our Kidsdom program over the years.Regarding The Level experience, we sincerely apologize for not meeting your expectations this time. We have noted your feedback about the new operating hours and will review our current service schedule. We are also addressing the concerns about the quality of tapas and welcome amenities to ensure they reflect the premium nature of The Level service. Regarding the check-in and luggage service delays, we are reviewing our staffing procedures to better handle peak times.We particularly value our loyal guests and appreciate your constructive feedback which helps us maintain our high standards of service.We look forward to welcoming you back on a future occasion.Best regards,Gilberto CastroGuest Experience ManagerMeliá Zahara Resort & Villas

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