Melia Zahara Resort & Villas

Recent Reviews: 342

• User:BeccaPeacock

  Trip type: Couples

  A lovely hotel with the Level benefits

  20 Sept 2026

  We had a very nice break at the hotel to celebrate our 20th wedding anniversary and overall everything was lovely and the staff were very attentive. We stayed in a petite villa and the room was really nice, we had a private garden and you couldn´t fault the room at all. We thoroughly enjoyed the beach and the level pool a great place to relax. There were just a few things that could have been better:The level lounge was lovely but the service was inconsistent. Compared to other level lounges we have been to the evening tapas were very underwhelming. On our final morning Breakfast was chaotic and very understaffed. But overall it a nice service to have.A bar at the Level pool offering simple drinks would be good, even if they had to be paid for.The buffet restaurant in the evening got very busy and crowded. I would not like to experience it in the peak times. The food was however good.A shuttle service to the town should be provided all year. Taxi services are not reliable enough as an alternative.But overall a great hotel for a break in this special part of Spain. Hotel Manager, Owner at Melia Zahara Resort & Villas, responded to this review Dear Madam,We would like to thank you for taking the time to share your observations on your recent stay at Meliá Zahara Resort & Villas.We are especially pleased to know that you enjoyed your villa, private garden, the beach, The Level Pool and, above all, the attentive service from our team.We also appreciate your comments regarding certain aspects of The Level service, dining experience and transport options. Your feedback is very valuable to us and helps us continue improving the experience we provide.We are delighted that, overall, you had such an enjoyable stay in this very special part of Spain, and we hope to have the pleasure of welcoming you back in the future.Best regards,Alicia M., Meliá Zahara Resort & Villas Team

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• User:Joanne C

  Trip type: Family

  Never stay or recommend

  05 Sept 2026

  Rooms outdated service so poor .No Restaurants open on a Sunday evening and I was only staying one night thank goodness..Was told dog friendly hotel only friendly if you are happy to keep your doggie n a room for the stay.Total rubbish Hotel Manager, Owner at Melia Zahara Resort & Villas, responded to this review Dear Madam,Thank you for staying with us at Meliá Zahara Resort & Villas, and for taking the time to review your experience.We are sorry to learn that your stay fell short of your expectations. Our rooms are decorated in a warm Andalusian style, and we regret that this aesthetic did not resonate with you. Regarding the restaurant availability on Sunday evening, our Mosaico buffet restaurant was open that evening, and we apologise if this information was not clearly communicated to you at check-in. On the subject of our pet policy, we do welcome dogs throughout much of the year and provide designated outdoor areas where they can be walked, though we understand that you would have preferred a different arrangement during your one-night visit.We look forward to welcoming you back. Best wishes,Martina P., Meliá Zahara Resort & Villas Team

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• User:Caty_mas1

  Trip type: Couples

  Amazing!

  25 Aug 2026

  I loved my stay here. I definitely plan on coming back. Isabella as guest experience was a highlight in our stay. Can’t wait to book again. Hotel Manager, Owner at Melia Zahara Resort & Villas, responded to this review Dear Ms. Mas,We appreciate your kind words about your stay at Meliá Zahara Resort & Villas and are happy you returned home with great memories of your holiday.We are delighted that you had such a wonderful stay and that you loved every moment of your time with us. It is especially pleasing to know that our guest experience team made such a positive impression and became a highlight of your visit.We look forward to the pleasure of seeing you again in the future. Kind regards,Emilia M., Meliá Zahara Resort & Villas Team

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• User:srdjans

  Trip type: Family

  Unfortunately, not worth returning

  20 Jul 2026

  We stayed at Meliá Zahara expecting a premium experience, especially considering the price, but unfortunately it turned out to be one of our most disappointing stays within the Meliá group.As Platinum MeliáRewards members, we were surprised that there was no room upgrade, no welcome drink, fruit platter, or even a small welcome gesture. These are inexpensive touches, but they make guests feel valued, and unfortunately, even those were absent. We were also surprised to be refused access to The Level breakfast area. At other Meliá hotels, we have always been welcomed to enjoy breakfast in The Level restaurant, so being turned away at the entrance was both unexpected and embarrassing, leaving us feeling very uncomfortable.Communication was also difficult, as many employees, including at reception, spoke very limited English, and several staff members appeared unmotivated and unwelcoming.What made the experience even more disappointing was what came next. We spent the following two weeks at Sol by Meliá Atalaya Park, a more basic four-star family hotel that we chose because of its excellent activities for children. Despite being a lower-category hotel, the overall experience was far superior. The staff were warm and attentive, we were welcomed with drinks and cakes, our daughter received thoughtful birthday gifts, and when we extended our stay to watch Spain play in the FIFA Club World Cup final, the hotel surprised us once again with drinks and gifts.The contrast between the two hotels was remarkable. Sol by Meliá Atalaya Park delivered genuine hospitality and made our holiday special, while Meliá Zahara failed to meet even our basic expectations for service. Meliá Zahara could learn a lot from its colleagues at Sol by Meliá Atalaya Park.Sadly, we will not be returning to Meliá Zahara Hotel Manager, Owner at Melia Zahara Resort & Villas, responded to this review Dear Guest, Thank you very much for taking the time to review your stay with us at Meliá Zahara Resort & Villas.We are sorry to learn that your experience did not meet the expectations you had for your visit. At the same time, we are pleased to know that you enjoyed your subsequent stay at Sol by Meliá Atalaya Park and that the team contributed to making your family holiday a memorable one. We truly appreciate you sharing this positive experience within our hotel family.Regarding your comments about breakfast, we regret any disappointment this may have caused. Please allow us to clarify that access to the The Level breakfast restaurant is reserved exclusively for guests staying in The Level accommodation, as this allows us to preserve the exclusive atmosphere and service associated with that experience. As a MeliáRewards Platinum member, you are entitled to enjoy a wide range of exclusive benefits, including access to The Level Lounge during the day; however, breakfast in this area is not included unless a The Level room or suite has been booked.We also regret that your perception of the welcome experience and the service provided by some members of our team did not reflect the standards we strive to deliver. Your comments have been shared with the relevant departments, as they help us continue reviewing and improving the experience we offer our guests.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Martina P., Meliá Zahara Resort & Villas Team

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• User:P L L

  Trip type: Couples

  Really not happy with this place.

  22 Jun 2026

  Really not a happy bunny. We arrived yesterday, and were advised of our room. No help with luggage, no showing us where the room is, just instructions. We had arrived by car and just wanted to go to the pool area for a drink. We then went back to our room to freshen up - at which point we really started to look at it. No plug in sink, no dressing table/mirror/plug socket in the same place. One bedside table only. Deck chairs on balcony - really? I have two replacement knees and struggle to get out of these chairs. Toilet paper in a difficult place to get at when needed. Presently my suitcase is sitting on two chairs as there’s nothing - apart from the bed - to put it on to unpack. We went to talk to reception to state we were not happy. Nothing else available, “maybe tomorrow”. Here we are at “tomorrow” and no availability of something that has a shower. Again, with the knee issue a bath is no use. Additionally €20 per day to park in their car park - astonishing! At one point it was perhaps possible to offer something in an upgrade but we’d have to pay extra. We’re already paying €366 per night …Breakfast in the main area this morning was a complete shambles. Bread to toast in one area took five goes at toasting before it was actually remotely toasted. Then to a completely separate area where one chap was preparing eggs for the queue. At the point at which we left the restaurant there was a queue of people waiting to be seated.We’re supposedly here for five nights and I don’t even want to unpack. They state they cannot help at the moment. We paid online up front, as those were the terms unless one wished to pay extra, and let’s face it, it’s enough to pay. But for that amount of money we were expecting far better! After our stay - and I don’t want to stay - we leave here for another Melia hotel at Estepona - let’s hope it’s a whole lot better than this!! Hotel Manager, Owner at Melia Zahara Resort & Villas, responded to this review Dear Guest,Thank you for taking the time to leave a review of your recent stay with us at Meliá Zahara Resort & Villas.We are pleased you appreciated the convenience of our pool area for refreshments during your arrival.We regret the challenges you experienced with room amenities, including storage solutions and bathroom layout, which vary across our accommodation categories. The parking fee you mentioned is standard for our secured facility, though we note your perspective. Our team is reviewing breakfast service flow to improve efficiency during peak periods. Regarding room availability, we sincerely regret being unable to accommodate your request due to capacity constraints during your stay.All of the team do hope that we have the pleasure of seeing you again in the future. Kind regards,Diego C., Meliá Zahara Resort & Villas Team

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