Smy Isla Cristina

Recent Reviews: 4392

• User:robertmF6443IY

  Trip type: Couples

  Lovely hotel in a nice area if the local council looked after it.

  17 Oct 2025

  Lovely hotel great rooms with comfy beds,food and drinks good but food could be warmer for my tastes,The staff are all very pleasant and helpful .Sunbeds were no problem as there seems to be hundreds of them so no toweling required.This is quite a large hotel with plenty of private areas for sunbathing.The area round the hotel is not very nice as the way to the beach is not very clean dog poo on the pavements and bottles etc just thrown into the bushes.Al in all we had a great stay if you spoke French it would be a great help as very little English is use during the entertainment etc. Take plenty of bug spray as there are loads of mossis. Hotel- cmanager, Owner at Smy Isla Cristina, responded to this review Dear Robert, Thank you for reviewing your recent stay.We sincerely regret any inconvenience caused by the aspects that fell short of your expectations during our culinary service and local environment experience.We're delighted you appreciated our well-appointed accommodations, attentive staff members, and ample leisure facilities. Your recognition of our teams efforts to provide comfortable bedding and diverse drink selections is particularly rewarding. The spacious layout of our property allowing private relaxation areas reflects our commitment to guest comfort.Best wishes,Andrés Carbonell, Guest Experience Manager

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• User:614dan

  Trip type: Couples

  Very good hotel - staff and food!

  16 Oct 2025

  I was a bit concerned at some negative reviews by British people as to the attitude of the staff, infact i nearly cancelled ! Glad i didn't ! The staff are excellent, and very friendly - there is a wide choice of food ( we went all inclusive), and the hotel is very clean. We had a great sea front view from our room. The hotel is in a tradtional working town , so don't expect benidorm ( if you like that type of holiday , you may find the area too quite - but the town centre , basically one street is quite charming ). We went on a couple of excursions , jeep safari and watching sunset from a boat , both good. We didn't tell the hotel , it was my wifes birthday , but came back to the room to find a slice of cake with a candle :-) On the down side the pool wasn't open till 11am and neither was the sauna , due to the time of year Hotel- cmanager, Owner at Smy Isla Cristina, responded to this review Dear Dan,Thank you for taking the time to review your stay with us.We are truly pleased to hear that you had a wonderful holiday and that you were able to see for yourselves that negative reviews are often subjective and not entirely accurate.We’re glad you made the most of your time here on the Costa de la Luz, and we sincerely hope to welcome you again in the future as guests of our hotel chain.Best wishes,Luca Geraldi, Guest Experience Manager

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• User:Jackie R

  Trip type: Couples

  Lovely weeks break and not a cloud in the sky the whole time!

  12 Oct 2025

  In the hope of getting a final bit of sunshine, we decided to book a last minute break at the Occidental Isla Cristina before the winter months set in.Having an early morning flight, we arrived way before our check in time and had expected to sit around the pool until our room was available. We were pleasantly surprised that this was not the case and we were able to go to our room straight away. First impressions of the hotel, was it was very clean and smelt very fresh. The room was a little tired in some areas but was of a good size with a large bathroom and balcony. Cleanliness is more important to us than a little out dated décor and we certainly had no issues in that area.This was our first ever "all inclusive" experience and the buffet stations offered plenty of variety and were constantly being topped up. It wasn't piping hot but then I think that applies to all buffet style restaurants internationally. The first part of our week, the hotel was quieter so the dining was a lot more relaxed, the second part welcomed new arrivals so it was a little more chaotic and because there were several buffet islands, it was difficult to know where the queue started or ended. Drinks offered were premium branded spirits and the local wines were very good. Also a good array of cocktails.Before booking the hotel and reading the reviews it was obvious that the clientele were predominately Spanish and French and it does not offer much in the way of the English entertainment and why should it?? In my personal opinion, there is an air of entitlement from the British who are shocked when their every need is not catered for. If you are not happy to experience a different culture in a different country, then don't go. Unlike other British reviews, we at no point felt discriminated against, staff were always exceptionally polite and helpful. The bar is a queuing system and when a Spanish gentlemen went ahead of my Husband, he was was politely informed that my husband was next. Yes, there is a language barrier but this wasn't a bad thing and we managed to survive a whole week in this lovely hotel. Hotel- cmanager, Owner at Smy Isla Cristina, responded to this review Dear Jackie, Thank you for taking the time to share your feedback.However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We take pride in maintaining our accommodations and appreciate your understanding regarding the room's condition, as our priority remains ensuring impeccable cleanliness for all guests.Nonetheless, we are thrilled you valued the immediate room access upon arrival and found our facilities exceptionally maintained. Your recognition of our culinary variety and premium beverage selection truly motivates our team to continue delivering memorable experiences. We are also very glad you found our staff to be pleasant and freindly, which is everything our team is about.It truly is a joy when foreign guests come and have a go at Spanish culture, although we are sorry about the language barrier, we are happy that nonetheless this did not represent a major problem to your stay. Kind regards,Andrés Carbonell, Guest Experience Manager

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• User:meskuciai1

  Trip type:

  MR, MRS

  08 Oct 2025

  EXCELLENT FOOD and STAFF , Very good Room, Very Clean, Good Music, Good pool,We are very happy to stay for Holiday and relax... Hotel- cmanager, Owner at Smy Isla Cristina, responded to this review Dear Guest,Thank you for your great feedback.We're delighted you appreciated our culinary offerings and attentive service team during your holiday. Your recognition of our well-maintained accommodations and leisure facilities truly motivates our staff. It's rewarding to know our pool area and ambient music contributed to your relaxing experience along the Isla Cristina coastline.We look forward to seeing you in the future.Kind regards,Andrés Carbonell, Guest Experience Manager

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• User:Dylan A

  Trip type: Family

  Bad service through out

  29 Sept 2025

  Bad experience, we arrived at 22.30 at night to hotel and they told us we couldnt get a room because it was too late!! Thats a joke after being 8hrs driving i cant get a hotel that a joke. Wouldnt recommend if your a traveler and coming late dont bother they wont check you in Hotel- cmanager, Owner at Smy Isla Cristina, responded to this review Dear Dylan,Thank you for taking the time to share your feedback.We’re sorry for your unpleasant experience. We will investigate the incident, as it seems unusual to us that a room wouldn’t be given if there was a reservation, just because it was too late. On the other hand, if there was no reservation, it’s likely that there was simply no availability.We hope to see you again for a more enjoyable experience.Best wishes,Luca Geraldi, Guest Experience Manager

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