Zahara Sol

Recent Reviews: 135

• User:Global241861

  Trip type: Couples

  DO NOT STAY HERE! THEY WILL TRY TO RIP YOU OFF!!!

  07 Dec 2023

  I have never heard of or experienced anything similar. We payed through booking, during the check-in the receptionist put pressure that we had to pay on the spot "ah no no you left the credit card info on booking but that was something else. you didn't pay yet. You need to pay here to do the check in."We realised at the day of the check-out, gave the management a call and told them we double paid. He promised to pay us back to the credit card. I asked for a receipt of the payment. Two hours later still no receipt. Call again and the answer was "yeah well you have to wait until the evening, we are workimg the whole day." (slightly pissed tone)3 days after, no money in the account. Call again to hear "ah yes we couldn't book it back because your credit card didn't let us, give us your iban." That was the first time I got really annoyed. Why do I have to call them to find out there is an issue with the reimbursement?! First and only annoyed apology only came after mentioning reviews, complaints book etc. "But the house was nice right?" What foes the house have to do with you trying to keep my money?! Why do I have to run after you to get it back even though the initial mistake was fully yours?! New excuses, yes yes today afternoon you habe the money all of that bs. UntilTHEY STOPPED ANSWERING MY CALLS AT SOME POINT.After a first bad booking review they sent a text at 2am that the money was transfered. No apology or anything.AVOID THESE PEOPLE AT ALL COSTS!!! THEY CAUSE NOTHING BUT A HEADACHE!- the place we stayed in was new and had nice and noisy construction sites all around. - "If you don't take out the trash you pay 50€"- the cleaning lady did open us the door again after check out because we forgot something and was friendly. She seems to be the only competent person in the company. Maybe you let her run it?!I DID GET THE FEELING THAT THE DELAYS OF THE REIMBURSEMENT WERE INTENTIONAL. I suspect they hope you give up at some point.

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• User:david c

  Trip type: Couples

  DO NOT BOOK HERE

  26 Mar 2023

  Where have traveled from Mexico and arrive at the apartment, 5 mins after 9 pl and they have said no show, no entry and we told them all day we would arrive at this time. Booking . Com was on the phone to them before 9 pm. Now we have no where to stay and they are staying we will keep your money for the whole week and not let us check in at all. Zaharasol Apartamentos, Otros at Zahara Sol Villas y Apartamentos Turisticos, responded to this review Buenas noches David, Creo que usted NO ha reservado en nuestro alojamiento, apartamentos ZAHARASOL ya que nuestra apertura será el próximo 31/03/2023 y nuestros clientes pueden hacer el check-in a cualquier hora, ya que fuera del horario de recepción de los apartamentos pueden recoger las llaves en un hotel de nuestra cadena muy cercano al alojamiento. Si su reserva es en los apartamentos SOL ZAHARA a pesar de la similitud en el nombre no tienen ninguna relación con nuestro apartamentos ZAHARASOL.Un saludo y sentimos mucho la situación que se han encontrado. y esperamos que Booking os encuentre una solución, de haber estado abiertos hubiera sido placer que se hubiesen alojados con nosotros.Un saludoDepartamento de Recepción y Reservas Zaharasol

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• User:Carolina190779

  Trip type:

  I would not recommend this place to anyone

  18 Mar 2023

  The place is dated, feels damp, the corridors where very dirty it feels it could do with some updating. There is no aircon/heating system.The kitchen is dated too, they require to top up the potencia as the electric trip if there are too many things on. The toilets are covered in limescale. I think that what made me feel the worse about the palace we rented was the customer service. We bought it through a booking website and none of the pictures actually matches what we got, when placing a review i was threatened directly by the owner of the place by posting my private details (pictures if my ID) in social media. (Break of GDPR). Horrid place, i would not recommend it. Zaharasol Apartamentos, Otros at Zahara Sol Villas y Apartamentos Turisticos, responded to this review Buenas noches Carolina ,¿Está usted segura que su reserva ha sido en los apartamentos ZAHARASOL? Nuestro alojamiento aún está cerrado hasta el próximo día 31/03, Le agradeceríamos que comprobara si su reserva ha sido en el alojamiento SOL ZAHARA, de ser así le informamos que nuestro alojamiento no tiene relación ninguna con ese establecimiento. Puede usted comprobar en booking que somos 2 alojamientos distintos pero al parecer SOL ZAHARA no está registrado en ninguna web, ni tiene web propia,Un saludo y agradeceríamos su respuesta

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• User:Artehair2014

  Trip type:

  Bird watching weekend

  21 Mar 2022

  We enjoyed duplex aptm. 121 with private free carpark in front of the door. a very friendly, welcome by Inma, check in was swift and pleasant. The aptm. is very large, has excellent furniture, fittings , colour scheme, all in all very positive. very quiet area, so a good nights sleep guaranteed . A short drive to discover the rest of the area. Kitchen is well equipped and the whole aptm was very clean. Can strongly recommend . We left early morning on our way to a birding field meeting, so we just had to pop the door key-cards in the letterbox provided at the reception. We will book again ! Zahara Sol Apartamentos, Otros at Zahara Sol Villas y Apartamentos Turisticos, responded to this review Thank you for your comments, we hope see you very soon!

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• User:Ken C

  Trip type:

  Wonderful 3 day stay

  14 Jun 2021

  The location was perfect. The apartmenmt was very good, spotlessly clean. Covid Safe.Very helpful and friendly staff.Walking distance to wonderful unspoilt sandy beaches with Chirringittos and close to the town. Many good Tapas and restaurants.We were dissappointed with opening times for the pool 11am until 3pm. 5pm until 9pm.We did things in the morning planning to use the pool in the afternoon.Even though there were not many people staying due to the Pandemic,, We requested to use the pool from 3pm prefering to do things in the morning and evening due to the heat. This was refused and stated that there could be NO EXCEPTIONS. This seemed harsh as nobody else had used the pool and we are two men 68 and 70 years old wanting to relax !!!!It should be noted however that the pool is shared with the Urbanisation attached and they control opening times.The lady on Reception pleaded our case and also thought the decision was not helpful.Otherwise a very enjoyable stay.

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