AluaSun Lago Rojo

Recent Reviews: 1842

• User:margaretquilliam49

  Trip type: Couples

  Great adults only hotel

  07 Oct 2026

  Great adults only hotels. Very impressed with everything the hotel offered. Very clean in all areas. Rooms Very good with a good sized balcony not overlooked from others. Lots of nice areas to sit /lounge. Good size dining area with enough good buffet style food. Good evening entertainment. Great position in the middle of beautiful Carihuela and a stones throw from the prom and beach. Would highly recommend. Director AluaSun Lago Rojo, General Manager at AluaSun Lago Rojo, responded to this review Dear Margaret,Thank you very much for your wonderful review and for recommending our hotel.We are delighted to hear that you were impressed with all that the hotel has to offer and that you particularly enjoyed the adults-only atmosphere, the cleanliness throughout the property, and the comfort of your room and balcony.It is also a pleasure to know that you appreciated our lounge areas, buffet restaurant, evening entertainment, and our excellent location in the heart of La Carihuela, just a short walk from the promenade and the beach.Your kind words are greatly appreciated and will be shared with our entire team, as they serve as a great motivation to continue delivering memorable experiences to our guests.We look forward to welcoming you back to AluaSun Lago Rojo in the near future.Kind regards,Alua Sun Lago Rojo

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• User:tommythespark1

  Trip type: Couples

  Never be. back

  17 Sept 2026

  I have been holidaying for many years to different parts of the world but never experienced anything like this hotel . My wife and I were staying for 10days When we arrived we had a very early flight so our room was not ready We went to the roof top bar/restaurant not only was the order wrong but my burger was raw meat in the centre the waiting staff we're not interested. The room was clean except for the skirting boards dust .The gap at the bottom of the door let in plenty of light at night. Breakfast was OK but on 5 occasions out of 10 nights either my wife or myself had meat or fish not properly cooked The servers were not very interested in sorting it out they lifted your plate when you went to get something else .Will never be back in this hotel. We read a lot of reviews and this place sounded good close to beach great for walks and shopping Director AluaSun Lago Rojo, General Manager at AluaSun Lago Rojo, responded to this review Dear tommythespark1,Thank you for sharing your feedback. We are very sorry to learn that your experience did not meet your expectations. Please accept our sincere apologies for the issues you encountered with the food quality, service, and other aspects of your stay.Your comments have been shared with the relevant departments, as they do not reflect the standards we aim to provide. While we are pleased that you appreciated our location, we regret that the overall experience was disappointing.Thank you for bringing these matters to our attention, and we wish you all the best for your future travels.Kind regards, AluaSun Lago Rojo Hotel

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• User:N1581

  Trip type: Couples

  Overall very good and fantastic staff

  17 Sept 2026

  Just back from 10 nights staying in superior double room on 5th floor. Praise goes to all the staff nothing was too much trouble , especially the lovely cleaner we had doing our room, it was spotless every day . Food is good when we ate in restaurant although ate out alot as so much choice on your doorstep. Fantastic location and pool bar upstairs is good and always got a sunbed. Super comfy beds. My only gripe would be there should be a designated smoking area as downstairs was awful when you walked out of door and lots of people smoking upstairs too. Other than that would come back for a second visit . Director AluaSun Lago Rojo, General Manager at AluaSun Lago Rojo, responded to this review Dear N1581,Thank you for your lovely review and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay, especially our fantastic location, comfortable beds, rooftop pool bar, and the cleanliness of your room. Your kind words about our staff, and particularly our housekeeping colleague, are greatly appreciated and will be shared with the team.We also appreciate your feedback regarding the smoking areas. Guest comments like yours are very valuable and help us identify opportunities for improvement.Thank you once again for your recommendation. We are pleased to know that you would consider returning, and we look forward to welcoming you back for a second stay in the future.Kind regards, AluaSun Lago Rojo Hotel

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• User:Jo L

  Trip type:

  Good hotel in a good location

  16 Sept 2026

  Walking distance to plenty of bars, restaurants and shops. Food was really nice in the hotel restaurant (buffet) with plenty of choice of quality freshly cooked food. Wine was a relatively good price and the bottles at dinner were very drinkable. Some entertainment in the evening if you don’t want to leave the hotel with a happy hour between 4:30-5:30 pm at the rooftop pool bar. Would definitely go back. Hotelmanager, General Manager at AluaSun Lago Rojo, responded to this review Dear Jo L,Thank you so much for your wonderful review!We are delighted to hear that you enjoyed our convenient location and were able to explore the many bars, restaurants, and shops within walking distance. It is especially rewarding to know that you appreciated the variety and quality of our buffet offerings, as well as the value and selection of wines available during dinner.We're also pleased that you enjoyed the rooftop pool bar, happy hour, and evening entertainment. Creating a relaxing and enjoyable atmosphere for our guests is very important to us.Your kind words and recommendation mean a great deal to our team. We truly appreciate your support and are thrilled to hear that you would definitely return.We look forward to welcoming you back for another memorable stay in the near future.Warm Regards,AluaSun Lago Rojo Team

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• User:Marc R

  Trip type: Couples

  Great Hotel albeit small issues

  16 Sept 2026

  Great location a few minutes from beach, restaurants and CarrefourMy cleaner of room 516 (Juliano I think) deserves special praise as room always tidied and even clothes folded Pool was good altho upper deck sunbeds packed quicklyJacuzzi luke warm and not working properly Food good for buffet and exactly what you would expect Negative was smoking in the walk to the back of the hotel and where the entertainment was (smoke / death alley) Entertainment was also bad Hotelmanager, General Manager at AluaSun Lago Rojo, responded to this review Dear Marc R,Thank you for taking the time to share your detailed feedback about your stay with us.We are delighted to hear that you enjoyed our excellent location, just a short walk from the beach, restaurants, and local amenities. It is especially rewarding to know that the service provided by our housekeeping team made such a positive impression. We will be sure to pass on your kind comments to Juliano, who will be thrilled to know that his efforts in keeping your room immaculate and adding those thoughtful touches were appreciated.We are also pleased that you enjoyed the pool area and found our buffet dining to be of good quality and in line with your expectations.At the same time, we sincerely appreciate your constructive feedback regarding the jacuzzi. We apologize that it was not operating as expected during your stay, and we will share your comments with our maintenance team for review.We are also sorry to learn that the smoking in certain outdoor areas negatively affected your experience. We understand your concerns and appreciate you bringing this to our attention. Your comments help us evaluate how we can improve the comfort of all our guests.Finally, we regret that the entertainment program did not meet your expectations. Guest feedback is invaluable in helping us improve our offerings, and your observations will be taken into consideration as we review our entertainment activities.Thank you once again for your balanced review. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Kind Regards,AluaSun Lago Rojo Team

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