Angela

Recent Reviews: 2476

• User:Janet B

  Trip type: Family

  Family of 3

  28 May 2026

  Lovely hotel in good location rooms clean bed comfy but they move would recommend fixing wall across road from beach lovely views bit noisy with people shouting to each other early morning people moving furniture so we're woken up early every day so not restful morning only let down was the food morning breakfast was fine but evening meal was big let down every nite didnt eat anythink for couple days ended up eating out which was not what we paid for which was shame as we loved hotel and would consider coming back bed breakfast lovely pool and staff very nice

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• User:Transatlantic1977

  Trip type: Couples

  A real let down!

  25 May 2026

  We paid for an upgrade to a deluxe junior suite which was beautiful. Our room wasn’t ready when we arrived about 6pm and we were promised a gift in our room as an apology. Never arrived. Asked about it the next day. Still nothing. Our booking included nightly turndown service which we only received 3 nights out of seven.We decided to eat in the restaurant as we were on a half board basis. My wife and I have never seen or tasted such horrible food. There was no flavour in any of the dishes, even the salad was clearly on the turn. The self serve ice cream spoons are kept in dirty water. We’re not fussy eaters but we ate in the restaurant twice had breakfast once in our 7 days stay, that was enough! to say it’s poor is an understatement! And the staff are unfriendly and miserable! We visited the upstairs pool as it was included, it’s more modern clean and a nice change from downstairs, however again the staff were rude! I attempted to speak in my limited Spanish and I was interrupted by the bar lady with “I KNOW WHAT YOU WANT”. Overall - a gorgeous room but the food is terrible and the food was on the same par as the staff - shocking - perhaps send them on a customer service course! What a shame. Customer Service Dept, Atención al cliente/recepción at Angela Hotel, responded to this review Thank you for staying at Hotel Angela and for taking the time to share your feedback.We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologise for the disappointment caused. Guest satisfaction is extremely important to us, and we deeply regret that you left the Angela feeling dissatisfied.First of all, please accept our sincere apologies if your room was not ready upon your arrival. We understand how inconvenient this must have been and regret any frustration this may have caused.Regarding the food, we are sorry to hear that it did not meet your expectations. We always strive to offer a varied selection to cater to the different tastes and preferences of our guests, and we regret that the options available during your stay were not to your satisfaction.With regard to the ice cream station, we would like to clarify that the water you referred to is not dirty. In all self-service areas where ice cream is offered, the serving spoons are kept in water to ensure they are rinsed after each use and to prevent flavours from mixing. Hygiene is a top priority for us, and we strictly follow all relevant health and safety protocols. If another guest had just used the spoon, it is normal that the water may temporarily appear less clear.We are also very sorry to learn that some interactions with our staff did not leave a positive impression. Our team is one of our greatest assets and one of the main reasons why many of our guests choose to return year after year. We therefore regret if the level of service you experienced did not reflect the standards we aim to provide.Please rest assured that your comments are highly valued and will be shared with the relevant teams for review, as feedback such as yours helps us to continuously improve. Kind regards

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• User:Teresa W

  Trip type: Couples

  Avoid

  23 May 2026

  Hotel seemed nice when we arrived, we went for dinner in the restaurant the first night, it was awful the food was bland and uninviting … we tried breakfast the next morning and that was no better…. Yuk ….we were there a week so we tried another dinner, there is an open fridge in the restaurant so we took a bottle of water and filled our glass’s, we started to eat when an obnoxious waiter came over and demanded where we had got the water, we explained from the fridge… he promptly told us that it wasn’t allowed we weren’t allowed to take from the fridge… we apologised as we weren’t aware of this as there’s no signs anywhere saying water isn’t free and not to take… 2 servers then came over and demanded to know where the water was from…. We explained again… we were then brought a bill of €3 …. What a n embarrassment over 1 bottle of water. Customer Service Dept, Atención al cliente/recepción at Angela Hotel, responded to this review Thank you for staying at Hotel Angela and for taking the time to share your feedback, Teresa.We are sorry to read that our food offering did not meet your expectations. With regard to the situation you describe in the restaurant, we would like to clarify that beverages are not included as we are not an all-inclusive hotel. For this reason, drinks must always be ordered through our staff.The fridges in the restaurant are strictly for staff use and are not intended as a self-service area. Therefore, it is not permitted for guests to take items directly from them. We regret that this situation caused you discomfort and any embarrassment you may have felt, as this was certainly not our intention. Your comments have been noted and will be shared internally, and we thank you once again for your feedback. Kind regards

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• User:Ivy W

  Trip type: Couples

  AVOID

  18 May 2026

  Arrived Sunday 26th April for weeks holiday ...All well and healthy.1st impression foyer nice...pool area nice room wasn't ready...but when it was what a disappointment..lovely side on Seaview from balcony but room VERY DATED especially Bathroom..no wardrobe just hanging rail...and minute fridge which we had to pay 10 euros for.....in a 4 star hotel????.Food in restaurant very poor quality, bland and uninviting....why the micro??and sorry to say staff not very pleasant..especially gentleman on door overseeing staff shouting at them ect..not good atmosphere..However as we were only away for one week we decided to make the most of things.On WED however things took a turn for the worst, come lunch time when my husband and I were out..I became increasingly unwell and struggled to return to hotel where I was violently sick numerous times and toilette problems..confined to bed all evening.On asking Tui rep Louise, following morning if there was a bug problem in hotel was told yes other people had complained of sickness...and she would get room deep cleaned??.hand sanitiser was suddenly on restaurant doorway and revolving notice board had warning also???!!!.After talking to other guest realised this was a widespread problem in hotel..people from Glasgow . Belfast, Dublin,and England ALL UNWELL AT SAME TIME.!!On returning home still feeling tired ect I expressed my serious concerns to Tui.. through complaint procedure..to be told after looking into things I was only one complaining....NOT TRUE!! volume of people sick was horrendous. I had to leave a 1 to for feedback or it would have been minus...never again would I go near this hotel!! Customer Service Dept, Atención al cliente/recepción at Angela Hotel, responded to this review Thank you for staying at Hotel Angela and for sharing your feedback. We are truly sorry to read that your stay with us did not meet your expectations and that your holiday experience was affected in this way.Please accept our sincere apologies for the inconveniences you encountered. We are especially sorry to learn that you felt unwell during your stay, although we would like to reassure you that the hotel strictly follows all hygiene and health protocols in place.We do appreciate your kind remarks regarding the cleanliness and our housekeeping staff and regret that we were unable to provide you with the experience you were expecting.Thank you once again for your feedback. Kind Regards

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• User:annwU7754PX

  Trip type: Friends getaway

  Entertainment ends too early

  16 May 2026

  Had a lovely week location very flat and right overlooking the promenade and rooms food very nice .Only problem is the entertainment at night finishes at 11 pm every night which is a bit early for when Ur on holiday and don't want to be set to a time ..The resturaunt is open. Till 10pm so If U eat at 8 pm you only get entertained for about 1 hours when the artiste break off comes back on ... This is the only disappoint in this hotel .You Def need to extend the time to make the residents happy even if you do bingo before hand then an artiste till at least 11.45.. Customer Service Dept, Atención al cliente/recepción at Angela Hotel, responded to this review Thank you for choosing Hotel Angela as your holiday hotel and for your kind review. We are delighted to hear that you had a lovely stay with us and that you enjoyed our location, the great views, as well as the food.We truly appreciate your feedback regarding the evening entertainment. We fully understand that many of our guests are on holiday to have fun and enjoy the evenings, and we are sorry if the finishing time did not fully meet your expectations. At the same time, we also welcome guests who are looking for rest and tranquillity. In order to strike a fair balance and ensure a pleasant experience for everyone, our entertainment programme concludes at 11:00 pm each night.Your comments and suggestions are very valuable to us, and we will certainly take them into account as we continuously review our services. We hope to have the pleasure of welcoming you back to Hotel Ángela in the future for another enjoyable stay. Kind regards

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