Apartamentos Toboso Plaza

Recent Reviews: 29

• User:NEIL F

  Trip type: Couples

  Avoid the Studio Apartments

  07 Dec 2025

  We have been to Nerja many times and thought this time we would stay in an apartment. The pictures and descriptions of The Toboso Plaza Apartments persuaded us to book a studio apartment. On the positive side, the apartments are new and brightly furnished and the town centre and beaches are a 10 minute walk downhill, and the bus station is less than 5 minutes away. As many of the other reviews have pointed out, entry to the building requires an access code. To then use the automated check-in you need a booking reference. We were not provided with either by easyJet Holidays but we had the foresight to contact Toboso in advance so we could at least gain access to the premises and check-in using the automated system. Other guests didn’t fare so well with many arriving during our stay facing problems checking-in. The studio apartments are on the ground floor right next to the entrance so we heard these guests trying to gain access to the building and then talking, often late at night, through the hotel intercom trying to resolve their problems. One night, a fire alarm went off in the building at 2.15am as somebody in one of the other rooms had been smoking. I had to get up and attempt to get it resolved by speaking to reception through the intercom only to be told by the receptionist that I should try and wake up the offending occupants so that they could speak to them about the matter! Eventually, someone arrived in the early hours to disarm the alarm. There is no information in the apartments about the schedule for servicing the rooms, so on more than one occasion we had to visit the main hotel in town to request new towels, toilet rolls and the emptying of bins. There is a public motorcycle park right outside the entrance so guests have to endure the sound of bikes constantly coming and going at all times of day and night. We booked our three week holiday at the Toboso Plaza as the description on the easyJet Holidays website clearly states that guests could use the facilities at the Toboso Apar-Turis Apartments in the town centre. This was particularly important for us as we wanted to use a pool as the Toboso Plaza didn’t have one. However when we went to the Apar-Turis to use their facilities, we were advised by their receptionist that because of insurance reasons, guests from the Plaza are not allowed to use them. The suitably of the Toboso Plaza Apartments for accommodating holiday guests must be questioned as it is no better than a Travelodge. The walls in the building are paper thin and the stone floors amplify every sound, so you could hear everything, and I mean everything, from the adjoining rooms, especially at night. This was particularly a problem at weekends when there seemed to be an influx of short term staying guests. We had many sleepless nights as a result. We are not people who have cause to moan about our holiday accommodation, but this place was the exception, so I wouldn’t recommend staying here. Toboso Hotels, Director General at Apartamentos Toboso Plaza, responded to this review Dear Guest,Thank you for taking the time to share your detailed feedback about your stay. We sincerely regret to hear that your experience did not meet your expectations.Our property operates with a self check-in system designed to provide flexibility and allow guests to arrive independently at any time. We are sorry to learn that you experienced difficulties related to the access code and booking reference, and we understand how frustrating this may have been. We always recommend that guests contact us in advance if any information is missing so we can provide the necessary details before arrival.Regarding the studio apartments, their location on the ground floor and other features are indicated in the property description. Nevertheless, we regret that aspects such as noise levels and the proximity to the entrance affected your comfort during your stay.Concerning housekeeping, the apartments follow a scheduled service policy, and additional supplies can always be requested when needed. We apologize if the information about this service was not sufficiently clear during your stay.We are also sorry for the disturbance caused by the fire alarm incident and for any inconvenience it may have created. Situations related to safety systems are handled according to established procedures to ensure the wellbeing of all guests.Finally, regarding the use of facilities at other properties, access may be subject to operational or insurance restrictions depending on the circumstances. We regret any misunderstanding that may have occurred and appreciate you bringing this to our attention.We value your comments as they help us review our processes and continue improving the guest experience.Kind regards,Management Team

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• User:minakerrboland

  Trip type: Couples

  We would not recommend these apartments!

  11 Nov 2025

  We had a terrible experience trying to gain access when we arrived. We had to wait for another guest to come out to open the entrance door for us. Then there was a check in machine. No reception. So we started the check in. The reference we were given on our reservation form was NOT the check-in number we needed. We then, with the help of a cleaner, who appeared in the hallway, and rang the owner to get the right reference, proceeded to complete the check-in, took about 20 minutes. Our room keys came out of the machine. When we entered the apartment, we discovered it was tiny and there was no balcony. The windows had bars on them. Very claustrophobic. The apartment didn't even have a toaster. Several times over the next few days, I had to let in and help new guests arriving, to check-in. Very stressful. We were there for 10 nights and the sheets were changed once. We will never go back there! Toboso Hotels, Director General at Apartamentos Toboso Plaza, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not meet your expectations.Our property operates with a self check-in system designed to allow guests to arrive at any time with flexibility and independence. However, we sincerely apologize for the inconvenience you experienced with the access reference upon arrival and understand that this situation must have been frustrating.Regarding the apartment, all details about the size, layout, and available amenities are described in the listing at the time of booking. Nevertheless, we regret that the space did not feel comfortable for you during your stay.For longer stays, our housekeeping service includes a weekly change of bed linen in accordance with our accommodation policy. We also appreciate your comments about the kitchen equipment, which we will review as part of our continuous efforts to improve.We are truly sorry that your overall experience was not satisfactory and we appreciate you bringing these matters to our attention.Kind regards,Management Team

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• User:N8861WCianb

  Trip type: Couples

  Nice apartment in great location

  11 Sept 2025

  The one bed apartment is great. Plenty of room, spacious shower and good hot water, Ikea furniture, good air con in main room and bedroom, English TV - dolce gusto coffee machine was a bonus. A steep 15 minute walk to Burriana beach and an easy 10 to the centre of the town. Big supermarket 2 mins round the corner. But, you should contact them ahead to get the code for the building and your reference to help with the automated check in. The process was actually ok, though Christian happened to be on hand to assist and he could not have been more helpful.Yes, there is a scooter park outside, but they are commuters and local people, not bike gangs, so not a problem. Toboso Hotels, Director General at Apartamentos Toboso Plaza, responded to this review Dear guest,Thank you very much for sharing such a detailed review of your stay with us. We are delighted to know that you enjoyed the comfort of the apartment, its facilities and the convenient location close to both the beach and the town centre.We also appreciate your mention of Christian’s assistance – we will make sure to share your kind words with him. Your comments about the check-in process are also valuable to us, and we will continue working to make it as smooth as possible for future guests.It will be a pleasure to welcome you back on your next visit to Nerja.Best regards,The Toboso Team

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• User:J9742MFpaulinem

  Trip type: Couples

  Nice apartments shame about the rest!

  25 Jun 2025

  The approa to the apartments is very disappointing as its a motorbike car park. Apartment was clean and quite acceptable. Checking in was a real annoyan. You need a key pad code to get in. Neither TUI nor the apartment owners supplied that so at 9 pm we were stuck outside the unmanned apartments. Finally got in by ringing an emergency number we could see through the glass entrance door. The self check in! Again no prior warning to this method of entry. We had never used this before so a bit of an ordeal. Finally got into the apartment by 9:45. The only outside space was the roof solarium. Again no prior notification that the solarium closed at 6:00 pm even though the notice on the door said 9:00 pm.. So our sun downer view was the apartments across the narrow street. Toboso Hotels, Director General at Apartamentos Toboso Plaza, responded to this review Dear Guest,Thank you for your feedback and for choosing our apartments for your stay. We apologize for the inconveniences you experienced during your visit. Your comments about the approach, check-in process, and access to the solarium are duly noted, and we regret that these aspects did not meet your expectations.We are actively working to improve our communication regarding entry procedures and facilities' operating hours to ensure a smoother experience for our guests. Your input is valuable to us, and we appreciate you bringing these issues to our attention.Please accept our sincerest apologies once again. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay in the future.Warm regards,Management Team

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• User:Leemcconn

  Trip type: Couples

  4 nights

  27 Apr 2025

  Great little apartment, very clean and tidy, small balcony and a large roof top area where you can soak up the sun with a few drinks and some music. Easy check in, close to town and the beach. If im back in Nerja I will stay here again. I had no issues at all with this place. Toboso Hotels, Director General at Apartamentos Toboso Plaza, responded to this review Hello! Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that you enjoyed the cleanliness and comfort of the apartment, as well as the small balcony and the spacious rooftop area — perfect for relaxing with some sun, music, and drinks.It’s great to know the check-in process was easy and that our location close to the town and beach worked well for you. We'd be thrilled to welcome you back anytime you're in Nerja again. Thanks once again for choosing to stay with us!

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