BLUESEA Costa Serena

Recent Reviews: 57

• User:Nathan1078

  Trip type: Family

  Nice place

  26 Sept 2026

  Had a lovely time at this hotel, yes they are a lot of Spanish guests, and yes the animations is more for the Spanish speaker, they did try to include both me and my daughter. Food was okay, better that other hotels I have visited, just a bit limited in choice. The pool was nice, it was smallish but it's not a massive hotel and there was plenty of room to enjoy a good swim. There was a problem with ants on floor 6 which is the reason it's 4 out of 5, but we were moved quick enough and the flys around the pool were annoying, not swarms of them but the few that were there just didn't leave us alone, but this is not the hotels fault Location is fantastic, 2 train stops from the airport and 2 train stops from torremolinos. If I were to venture to Torremolinos again I would definitely stay here again. Hotel Manager, Owner at BLUESEA Costa Serena, responded to this review Dear Nathan, Thank you for sharing such a valuable review.We are delighted you had a lovely time at our hotel and that our team made an effort to include both you and your daughter in the entertainment.Even so, we are sincerely sorry that some aspects of your stay did not meet your expectations.Nonetheless, we are pleased you found the pool enjoyable and spacious enough for a good swim. We also appreciate your kind words about the food, it is great to know it stood out compared to other hotels you have visited.Finally, our location near the train station is something we are proud of, and it is wonderful that you found it so convenient for reaching both the airport and Torremolinos.We look forward to the pleasure of welcoming you back on a future stay. Best regards,BLUESEA Costa Serena

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• User:NorthStar59701181355

  Trip type: Friends getaway

  BRITISH people probably wont enjoy !!

  13 Sept 2026

  IF YOUR BRITISH YOU WILL NOT ENJOY !! firstly the spainish go to this hotel and dont like BRITISH people one bit we had doors slammed in out faces horrible looks just so much rudeness! The entertainment team speak in Spanish and only Spanish are invited to do activities! You have to pay for a cup on our last day it was awful and flights was cancelled we lost our cups and tried to get more as staff must have tidied them away we had paid all inclusive bar staff wouldn't give us more cups !! Ants all in 6th floor bed room in the beds the lot .Food is for Spanish and i know we're in spain but its very much the same every night. Air-conditioning very loud and does nothing. Hotel Manager, Owner at BLUESEA Costa Serena, responded to this review Dear Guest,Your comments are important to us; thank you for sharing.We are truly sorry to hear that several aspects of your stay did not meet your expectations.The atmosphere we strive to create at BLUESEA Costa Serena is one of warmth and inclusivity, where all visitors feel equally welcome. Our team speaks English, Spanish, and French and is always available at the 24-hour front desk to help bridge any communication gaps or address concerns on the spot. We regret that your impression of the social environment during your stay was less positive than we would hope.We also understand your frustration regarding the cup policy. Our all-inclusive plan uses an ecocup system with a small deposit, a measure designed to reduce single-use waste. Your comments about the food and the air conditioning have been noted. Our buffet offers a wide selection of salads, pastas, paella, and vegetarian options, with quality that has recently been praised by other guests. Air conditioning is available in every room, and when performance feels insufficient, our front desk can arrange a check. The same applies to any housekeeping matters: our staff cleans rooms daily and is happy to respond to any request.We hope to welcome you back in the future for an improved experience. Best regards,BLUESEA Costa Serena

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• User:chrisstarling1976

  Trip type: Couples

  Take your ear plugs if you want to sunbathe

  28 Aug 2026

  An honest and open review as I always do. Good points….The rooms were cleaned and towels changed daily, the staff were absolutely fantastic always smiling and helpful, there we not a mad rush for dinners in a morning, the pool was lovely and just the right temperature, getting into town was simple with the train station just behind the hotel, the food was more than adequate (and I’m a picky eater)The only real issues we had was a couple of times, we had an outbreak of ants in the room and other guests of a certain nationality were incredibly rude. Not wanting to queue and pushing in front, but one of my main gripes was the amount of holiday makers by the pool or surrounding areas with their phones on loud listening to what I can only assume was Spanish tik tok.I spent a fair amount of money to relax and put my feet up, I don’t want to hear other peoples music or videos playing while I am trying to enjoy our holiday. I personally would ban any guest from using their phones without headphones. My final moan was that the entertainment was predominantly aimed for the Spanish guests (in my opinion there was at least 80% Spanish holiday makers) and not once were we asked if we would like to join in with anything. So to be fair, the hotel was fantastic in itself, but there were very few people for my wife and I to socialise with as I can’t speak Spanish. Hotel Manager, Owner at BLUESEA Costa Serena, responded to this review Dear Chris,We thank you for taking the time to provide us with your feedback.We are delighted that you found our staff absolutely fantastic, always smiling and helpful throughout your stay. Our team works hard every day to make guests feel welcome, and your kind words mean a great deal to us.It is also great to know that you enjoyed the pool at just the right temperature and that our buffet restaurant offered more than enough choice, even for a picky eater. We take pride in our daily housekeeping and it is rewarding to hear that your room was cleaned and your towels changed each day.However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Nonetheless, we are glad you found our location so convenient, with the train station just behind the hotel making it simple to explore Torremolinos and beyond. Getting into town with ease is something many of our guests value, and we are pleased it worked well for you and your wife.It would be a pleasure to see you again on a future occasion. Kind regards,BLUESEA Costa Serena

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• User:Paul C

  Trip type: Friends getaway

  Above expectationse

  26 Aug 2026

  Was a little apprehensive before arrival having read all the negative reviews on the old TripAdvisor review page that has many reviews from the hotel under its previous name. The hotel had a huge refurb during its rebranding and I couldn't fault it for cleanliness, service and facilities. We stayed on an AI package and had ample choice during all meal times. There's also the usual drinks service within the restaurant, where you can help yourself to soft drinks, fruit juices, water, wine, tea & coffee. Meal choices varied and there was always something tasty to eat.Hotel is in a residential area, therefore the bar closes around 11pm. The area surrounding the hotel also closes down early in the evening. Transport from airport to hotel cost approx. €10 in a private taxi. Hotel Manager, Owner at BLUESEA Costa Serena, responded to this review Dear Guest,We value your feedback and the points you’ve highlighted.We are delighted that your stay at BLUESEA Costa Serena exceeded your expectations. Our team takes great pride in maintaining high standards of cleanliness, and it is rewarding to know you found the hotel spotless after its recent renovation. We are also pleased that our staff made you feel well looked after and that the facilities met your needs throughout your visit.Our all-inclusive package is designed to offer variety and convenience, so we are glad you enjoyed ample choice at every meal and found the self-service drinks a helpful touch. It is wonderful that there was always something tasty to suit your preferences.However, we understand that the quieter evenings in the surrounding residential area may not have been what you expected. Nonetheless, we are glad you appreciated the value of your stay and found the taxi fare from the airport so reasonable. Our location, while peaceful, is also conveniently close to Málaga Airport, making arrivals and departures straightforward.We hope to welcome you back again soon. Best wishes,BLUESEA Costa Serena

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• User:Koolaidrich

  Trip type: Family

  Good things don’t outweigh the bad

  13 Aug 2026

  I so want to write a nice review about this hotel as it has lots of good things…but it also has some really bad things…So let’s start with the goodThe pool is brilliant, they have foam parties and it’s lovely and warm and not too many people in it and it’s really easy to get sun beds around it. We spent hours and hours in this pool without once getting bored or cold.The daytime bar is good. Drinks are easy to come by (if very weak) the staff are friendly and the snack food is repetitive but good….However The room - the aircon was so loud it made it basically impossible to sleep. It made the entire room vibrate and in the end we had to try and sleep in boiling hot temperatures as that was better than hearing what sounded like a motorbike revving up in our room. I genuinely considered sleeping in the bath it was that bad. Genuinely I know air con can be a bit noisy but this was unbelievable.If that didn’t keep you up then the infestation of ants would…ants on the floor, in the bed, in the bathroom just about everywhere….and it wasn’t just our room lots of people were complaining about ants everywhere The food at meal times was also really really poor. The best I can liken it to is really bad school dinners and don’t get me started on how crowded the dining room was and how rude people are. One of our party even got pushed to the side by a member of staff for not understanding her Spanish properly.Some of the plugs didn’t work in our room either and on night one our keycard didn’t work and it took a good 45 minutes after being exhausted from a late flight to even get into our room. We talked to the front desk about all of these problems and they said someone would come up that day and look but no one ever did.Then there was the entertainment….it was of a really poor standard and going on till midnight each night louder than a slipknot concert. We are not fussy people and just make do most of the time and we had a lovely time around the pool each day but I wouldn’t recommend coming here if you like to sleep or eat nice food at meal times. I want to say this is by no means the staffs fault as they were nearly all lovely…Such a shame as like I said so many good things about this hotel but so many really really really bad things as well… Hotel Manager, Owner at BLUESEA Costa Serena, responded to this review Dear Guest, Thank you very much for your review.We are pleased to know that the pool and its activities, including the foam events, contributed positively to your stay. It is wonderful that you found the sun loungers convenient and enjoyed spending extended time by the water. Furthermore, we appreciate your recognition of our daytime bar service and snack selection, as well as the welcoming attitude of our team.However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. Your comments regarding the comforts in your room, the condition of certain facilities, and the environment during meal times are taken seriously. Delays in service after reporting concerns and disruptions caused by entertainment are also noted, as we always wish to ensure each guest can relax with ease. Nonetheless, your positive words about the staff’s friendly manner mean a great deal to us, and we thank you for highlighting where our team made your experience more enjoyable.We hope to be able welcome you back on a future visit. Kind regards,BLUESEA Costa Serena

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