Elba Estepona Gran Hotel & Thalasso Spa

Recent Reviews: 3299

• User:dom5la

  Trip type: Couples

  Loved this place

  10 Oct 2026

  Spent 4 nights here week before last and loved it. Staff are amazing and friendly. Impeccably clean. Loved the spa. Food was as told expect from a buffet but better than many I’ve tried. Would definitely recommend and I’ll be back for sure . Juan Manuel Galán , General Manager at Elba Estepona Gran Hotel & Thalasso Spa, responded to this review Dear dom5la,Thank you so much for your wonderful review and for choosing Elba Estepona Gran Hotel & Thalasso Spa for your recent four-night stay.We are delighted to hear how much you enjoyed your time with us. Your kind words about the friendliness of our team, the cleanliness of our facilities, our spa, and the quality of our buffet offering are truly appreciated. Providing our guests with a welcoming atmosphere and a relaxing, enjoyable experience is at the heart of what we do.It is especially rewarding to know that you would recommend our hotel and are already looking forward to returning. Your enthusiasm is the greatest compliment we could receive, and we will be sure to share your lovely feedback with our team.We look forward to welcoming you back soon for another memorable stay by the Mediterranean.Warm regards,

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• User:h0tstuff33

  Trip type: Family

  Perfect for a relaxed break

  09 Oct 2026

  Set on a beach with sea view rooms that had incredible views out to sea. The rooms were spacious with enormous beds. We had standard and a junior suite. The standard was certainly big enough, the suite, incredibly spacious. Bathrooms were clean with shower and bath, and nice cupboard space. Not a huge amount of atmosphere but just a perfect place to stay and go out to dinner in Estepona, where there are amazing restaurants. The half board food was as I expected, a large selection of choices but nothing outstanding to a normal buffet selection. The staff were plentiful, attentive and polite. The outside pool was clean, attractive and just beside a gate to the beach. Though the beach was not a nice sandy beach. It was grey sand, shingles and large stones, the actual sea was nice to swim in. Value wise, for the standard of hotel, it certainly want cheap but I’d say worthwhile. Juan Manuel Galán , General Manager at Elba Estepona Gran Hotel & Thalasso Spa, responded to this review Dear H0tstuff33,Thank you for sharing such a lovely and detailed review of your stay at Elba Estepona Gran Hotel & Thalasso Spa.We are delighted to know that you enjoyed our peaceful seaside setting, the beautiful sea views, and the spaciousness and comfort of our rooms. It is also a pleasure to hear that you appreciated the cleanliness of our facilities, our outdoor swimming pool, and the attentive and courteous service provided by our team.We appreciate your honest comments regarding our buffet selection and the natural characteristics of the beach. Feedback such as yours is invaluable in helping us understand our guests’ experiences and identify opportunities to further enhance our offering.Our hotel is located in a tranquil coastal setting, making it an ideal choice for guests seeking a relaxing break by the sea, while the charming centre of Estepona, with its wonderful selection of restaurants, offers an excellent opportunity to explore the local gastronomy and atmosphere.Thank you also for recognising the value of your stay. We are pleased that, overall, you found our hotel a worthwhile choice and that it provided the relaxing experience you were looking for.It would be our pleasure to welcome you back to Elba Estepona Gran Hotel & Thalasso Spa for another enjoyable stay by the Mediterranean.Kind regards,

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• User:trainback

  Trip type: Couples

  Not 5* and not close to Estepona

  07 Oct 2026

  Stayed at this hotel for one week with high hopes for a quiet end of season break in a 5* hotel. We booked a junior suite to give us a bit of extra space and a nice balcony/sea view - we were realistic and not expecting Dubai 5* standards.Unfortunately, we had an underwhelming experience all round. Nothing particularly bad, but mostly all very average except from a few members of staff who seemed to enjoy their work and wanted to provide guests with a helpful and friendly experience (Danny G and Toni in the bar areas and both of the fresh-cook chefs at breakfast and dinner). Food for the buffet breakfasts and dinners was generally fresh and nicely presented, but across the week did not vary much. We tried one of the bookable restaurants and the menu options and quality of food and service much better. Location - nice position by the coast/beach but its not in or near Estepona. We had not been to this area before and would have expected to be able to walk into town from the hotel. Its about 20 mins to walk to Estepona Marina where there are some nice bars and restaurants. Then a further 20 mins to walk on to Estepona Town. A taxi is about E10/E12 each way. There are golf clubs permanently on display at the hotel entrance and we soon discovered that quite a few golf groups (mostly men) use the hotel for golf breaks. Nothing wrong with that at all, but 8 - 12 blokes descending on the pool in the afternoon or in the buffet and bar in the evening does change things for other guests. Some of the smaller golf groups of 4-6 blended in fine.Overall, the hotel is generally quite dated and in need of a makeover and upgrading. However, for its rate/prices and for specific guest groups, think 4* and you might be able to see though its shortcomings.Unfortunately, not for us and not a hotel we will return to. Juan Manuel Galán , General Manager at Elba Estepona Gran Hotel & Thalasso Spa, responded to this review Dear Trainback,Thank you for taking the time to share such a thoughtful and detailed review of your stay at Elba Estepona Gran Hotel & Thalasso Spa.We are pleased to know that you appreciated our coastal setting, the quality and presentation of our buffet offerings, and the service provided by several members of our team. We will be delighted to share your kind words with Danny, Toni, and our breakfast and dinner chefs, who will greatly appreciate your recognition.We are, however, sorry that your overall experience did not fully meet your expectations. We value your observations regarding the variety of our buffet, the condition of some of our facilities, and the general atmosphere of the hotel, and we will share your feedback with the relevant departments as part of our ongoing commitment to enhancing our guests’ experience.Regarding our location, we would like to clarify that the hotel is situated in a coastal setting, in a particularly peaceful and relaxed area, away from the bustle of the town centre. This is one of the characteristics that many of our guests appreciate when seeking tranquillity and a more leisurely seaside stay. Estepona’s marina and historic town centre are accessible by taxi, although we understand that the distance may be less convenient for guests wishing to walk into town regularly.We also appreciate your comments about the different groups staying at the hotel. Our aim is to ensure that all guests, whatever the purpose of their visit, can enjoy a pleasant and comfortable stay.We regret that the hotel was not the right fit for your expectations on this occasion. Nevertheless, we sincerely thank you for your balanced feedback and for acknowledging the efforts of our team members. Your comments are important to us as we continue working to improve our facilities and services.Yours sincerely,

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• User:mybestfriendsparky

  Trip type: Couples

  Not for relaxing couples break.

  06 Oct 2026

  A very tired and dilapidated hotel in serious need of a major make over. Peeling wallpaper, broken floor tiles, plastic showers cubicles with broken furniture. Says it’s a 5 star hotel. 3 at best. Staff were cold and rather unwelcoming and food hall more like a school canteen. Noisy, chaotic and food of sometimes dubious quality. If you are a golfer and just want a simple room to sleep, plenty of ok food and beer and be near to some excellent golf courses this could be for you. If you are a couple looking for a relaxing quiet break then this, in my opinion, is not for you. Long walk in to Estapona on a dangerous footpath is not relaxing. Taxis required pretty much everywhere. Would we return? No. Juan Manuel Galán , General Manager at Elba Estepona Gran Hotel & Thalasso Spa, responded to this review Dear mybestfriendsparky,Thank you for taking the time to share such a detailed account of your experience at Elba Estepona Gran Hotel & Thalasso Spa.We are genuinely sorry to learn that your stay did not meet your expectations and that several aspects of your experience fell short of the standards you rightly associate with a five-star hotel. We take your comments regarding the condition of our facilities, the comfort and atmosphere of our dining areas, the quality of our food, and the welcome received from our team very seriously.We understand that a relaxing getaway depends not only on the facilities themselves, but also on the overall atmosphere, attentive service, and sense of comfort throughout the stay. We regret that we were unable to provide you with the peaceful and enjoyable experience you had hoped for.Please be assured that your observations are valuable to us and will be shared with the relevant departments as part of our ongoing efforts to review our standards and identify areas requiring improvement. We also appreciate your comments regarding accessibility and the distance to Estepona, as these are important considerations for guests planning their visit.While we regret that your experience has left you unwilling to return, we sincerely thank you for your candid feedback. We remain committed to improving our services and facilities and hope that, in the future, we may have the opportunity to offer our guests a more satisfying experience.Yours sincerely,General Manager Elba Estepona Gran Hotel & Thalasso Spa.

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• User:Lily Rai A

  Trip type: Solo travel

  Disappointing treatment & complaint resolution

  29 Sept 2026

  I visited this spa on Saturday as part of a €150 gift experience. The spa circuit itself was excellent, but unfortunately the 90-minute treatment fell well below the standard I would expect at this price point.The therapist left the room approximately six times throughout the treatment, which made the experience feel disjointed and poorly organised. During the facial algae mask, I was left alone for more than 5 minutes and became cold enough that I had to get my gown and use it for warmth. At no point was I asked whether the room temperature was comfortable.The facial was particularly disappointing. The exfoliation was applied only to the forehead, chin and cheekbones, while the rest of the cheeks, nose, neck and décolleté were left completely unexfoliated. The mask application was also uneven, leaving some areas uncovered. When the mask was removed, remaining pieces were picked off the skin with the therapist's nails, and I was left with visible cream and product residue at the end of the treatment. The facial and foot massage pressure were both extremely light, and despite asking for more pressure during the foot massage, there was very little noticeable adjustment and no follow up to check if the pressure was ok.Before leaving, I shared my feedback with a senior therapist and a receptionist, who both thanked me for it and told me that the manager would be in touch. It has been 5 days, and I have received no follow-up whatsoever. Overall, it has been a frustratingly underwhelming experience.The facilities are beautiful and the spa circuit was genuinely enjoyable, although the hammam could benefit from a deep clean. I hope this feedback is taken constructively, as the treatment experience would be greatly improved with more attention to client comfort, communication and detail. Juan Manuel Galán , General Manager at Elba Estepona Gran Hotel & Thalasso Spa, responded to this review Dear Lily Rai A,Thank you very much for taking the time to share your experience with us. First of all, we would like to sincerely apologise for not having been able to contact you sooner. We have been trying to reach you for several days using the mobile telephone number provided with the booking, as this is the only contact information we have available, but unfortunately we have not been able to reach you. We will continue trying to contact you personally.We particularly appreciate your constructive feedback, and we are pleased to hear that you enjoyed our facilities and the Spa circuit.We are truly sorry that the facial treatment did not meet your expectations. Our treatments follow established protocols that are normally carried out by our specialised staff. Likewise, at certain points during the treatment, the therapist may need to leave the treatment room in order to carry out necessary tasks, such as cleaning and preparing the materials and utensils used during the service.Regarding the foot massage, we would like to clarify that this is a complimentary gesture that we offer during the waiting time while the mask is taking effect, as a courtesy to our guests. It is not intended to be a full foot massage, which is an individual and additional treatment. We are sincerely sorry that your experience did not meet your expectations. We appreciate you sharing your observations with us, as they allow us to review our procedures and continue improving.We hope to have the opportunity to speak with you personally to learn more about what happened and address your comments directly.Kind regards,The Management Team Elba Estepona Gran Hotel & Thalasso Spa.

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