Estival Torrequebrada

Recent Reviews: 3083

• User:Karen R

  Trip type: Couples

  Poor attitude and response after accident in pool caused by thoughtless guests

  10 Oct 2026

  Enjoyed a few days here in the sun and the food and ambiance was extremely good.Unfortunatly this was marred on the last 2 nights, at 6 o clock,by a large party of French fire fighters who took over the pools and proceeded to dive,bomb and have fun with no regard to the safety of other users who wanted to enjoy a last swim of the day. one guy jumped in near me and managed to kick me in the eye,knocking off my goggles and causing severe pain,swelling , a black eye and small cut. The lifeguard merely shrugged his shoulders and walked off as he finished at 6,but was still present,and made no attempt to remind the group of the Pool rules and etiquette,clearly displayed, but which should have been common sense for so called Professional people,responsible for preserving and saving life. Simon on reception was very reluctant to remind his fellow French men and woman to be respectful of other guests,and told me that the matter was not that important and couldnt take any further as he hadnt witnessed what had happened,although it would be logged. No first aid assistance was offered,or concern showed,no accident report completed either.A fellow guest who saw the incident brought me some ice. No one from the hotel managment contacted me,so doubtful that was done. A week later the swelling is going down and pain receding but this experience has made me very uncomfortable about the liability and duty of care that should be in place in hotels.I did politely tell Simon I thought he could have handled the situation better,but he was adament the issue had been resolved.On check out,he didnt even acknowlege me,not even " have a good flight " Perhaps some further customer training required to step up to the levels, of all the other excellent staff in this hotel. Antonio Montilla Carreras, Guest Services / Front Office at Estival Torrequebrada, responded to this review Dear Karen,Thank you for your comments regarding your stay at Estival Torrequebrada. We are pleased to know that you enjoyed our food, atmosphere and the time spent at the hotel, although we regret that this incident affected your overall impression.However, we would like to clarify that the incident was accidental. A member of the visiting group, who were enjoying the pool, unintentionally made contact with you while entering the water. We understand that this was an unpleasant experience, and apologies were exchanged at the time between the parties involved.We are sorry that you felt dissatisfied with the subsequent handling of the situation. Nevertheless, we do not agree with the suggestion that no concern was shown or that the incident was simply disregarded. Our team must deal with incidents based on the information available to them, particularly when they have not personally witnessed what occurred.The comfort and safety of our guests are important to us, and we take such matters seriously. We regret that this unfortunate accident overshadowed the positive aspects of your stay and hope you are recovering well.Kind regards,Antonio MontillaGuest CoordinatorEstival Torrequebrada

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• User:Lindai499

  Trip type: Couples

  Little to disappoint

  10 Oct 2026

  Have just returned from 10 day break here and have rebooked for next year.Booking in was excellent and although it was only 1 o'clock our room was ready so we could dump our luggage and go for lunch.Cleanliness was excellent throughout the hotel no complaints there at all.Majority of staff were great at their jobs and always smiling, there were a couple who need a bit more training in hospitality I think.We were always able to get sunbeds round the adult pools although umbrellas being fixed sometimes made getting a bit a shade difficult and the rude people who just decide that the space next to you is adequate for another bed really annoyed me.The tokens for glasses works well I think as it helps keep the area tidy and it really isn't a problem.We are fairly picky eaters but we always found something to eat.We were pleased that the hotel was not in the busy area of Benameldena as that was a little chaotic and overwhelming but an area with a few more shops etc for an evening stroll would be nice.Things that I think need improving are more water refill areas around hotel , size of cups / mugs needs to be bigger, some crackers with the fantastic cheese selection you have would be great. Charging for refills of tea and coffee seems a little strange especially at 50 cents as that is quite a high cost.Nothing really put us off and we are already looking forward to next year. Antonio Montilla Carreras, Guest Services / Front Office at Estival Torrequebrada, responded to this review Dear Lindai499,Thank you for taking the time to share such a lovely and detailed review. We are delighted to hear that you enjoyed your 10-day stay at Estival Torrequebrada and, even more importantly, that you have already booked to return next year. There is no greater compliment than knowing our guests are looking forward to coming back.It is wonderful to read your kind comments about the cleanliness of the hotel, the smooth check-in experience and the friendliness of most of our team. We will also share your constructive feedback with the relevant departments, as we are always looking for ways to improve our guests’ experience. Your suggestions regarding water refill points, cup sizes and the cheese selection are appreciated, and we have also noted your comments about the pool area and the availability of shade.We are pleased that you enjoyed the adult pool area, found plenty of choice in our buffet and appreciated our quieter seafront location, away from the busier parts of Benalmádena. We understand that everyone has different preferences when it comes to the surrounding area, and we appreciate your thoughts on opportunities for an evening stroll.Thank you again for your valuable feedback and for choosing Estival Torrequebrada for your next holiday. We look forward to welcoming you back and making your return visit just as enjoyable, if not even better.Kind regards,Antonio MontillaGuest CoordinatorEstival Torrequebrada

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• User:pbowman4

  Trip type: Friends getaway

  Will not return

  08 Oct 2026

  Booked for AI plus without realising. The only thing you get extra is the à la carte for 1 night in the week, this was better than the rest of the food but nothing extreme. Many imported drinks were chargeable but not expensive. All other food was cold, bland and bad (not only my words), pizza that you could not cut with a knife, dried pasta, bones or fat in most meats, the pork loin was very dry.Don’t ask me where the photo came from on their website of the pasta because the only place you would see that would be either the à la carte or when you pay for it. The Saphir bar only served food when all other options were not open which was poorly described, we asked for something at 11.50pm only to be told it stops at 11.45pm, even the pastries were chargeable for AI guests. No water in your rooms, all chargeable, this was not the same last year apparently either, so I heard. The lunch buffet at the pool/splash bar (I could not make out which was which) was kids food like hamburger, hotdogs, chicken nuggets, cold meat and cheese, salad etc. I was told by returning guests, that rebooked this instantly from returning last year, that this hotel was brilliant last year and you could order food from a menu that was part of the all inclusive but it is now chargeable.Breakfast omelette was made with cheese that I could not tell you what it was, hard and cold eggs, cold scrambled runny eggs, crappy cheap sausages and bacon. Most of the food was cold unless you went to lunch at 1pm and dinner at 7pm.The only imported drinks were Gordon’s gin, Smirnoff vodka or J B Whiskey. The photos are of the bathroom that is not finished off to a good standard. I would not return to this hotel. Antonio Montilla Carreras, Guest Services / Front Office at Estival Torrequebrada, responded to this review Dear pbowman4,Thank you for sharing your feedback.We are sorry to learn that your stay did not meet your expectations. However, we are surprised by how extensively your experience differs from that of many of our guests, including those who return to Estival Torrequebrada year after year and continue to enjoy our facilities, culinary offering and all-inclusive experience.We take great pride in the variety of our buffet, the quality of our restaurants and the range of services available throughout the hotel. While individual preferences and experiences may vary, we believe it is important to clarify that the picture presented in your review does not reflect the overall feedback we regularly receive from our guests.Our all-inclusive services, restaurant opening hours and any applicable supplements are communicated through the information provided at the hotel. Nevertheless, we regret that some aspects of the arrangements did not meet your expectations.We are sorry that you have decided not to return, but we thank you for your comments, which we will share with the relevant departments.Kind regards,Antonio MontillaGuest CoordinatorEstival Torrequebrada

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• User:Lynne D

  Trip type: Family

  Average

  06 Oct 2026

  Half way through our week today Positives:Clean, bus stop outside, bar area and pool good .Food okay but not special .Plenty of sunbeds available, staff friendly. Lidl oppositeNegatives Toilet broke in room & even though reported at 5 pm had to re complain the following morning as not addressed. No apology, not acceptable!! Cocktails not very good & wine a very cheap brand .Alacarte restaurant dreadful far too salty to eat staff never questioned full plates of food left ! Location too far to wander out at night . Pretty average all round, does well for volume of people. Mijas pueblo well worth a visit . Truly can't understand people returning year after year . Antonio Montilla Carreras, Guest Services / Front Office at Estival Torrequebrada, responded to this review Dear Lynne,Thank you for sharing your feedback. We are pleased that you appreciated the cleanliness of our hotel, the pool and bar areas, the availability of sunbeds and the friendliness of our team.At Estival Torrequebrada, we take pride in offering a wide range of facilities designed to make our guests’ holidays enjoyable and comfortable. Our seafront setting, swimming pools, leisure and entertainment options, varied buffet and à la carte dining, and convenient bus connections just outside the hotel allow our guests to enjoy both a relaxing stay and opportunities to explore the Costa del Sol. We are glad that you were able to enjoy some of these features during your visit.Nevertheless, we are sorry about the inconvenience caused by the issue with your room toilet and understand your frustration at having to report it again the following morning. We also regret that our culinary offering, particularly the à la carte restaurant, did not meet your expectations. Your comments will be shared with the relevant teams, as we are always looking for ways to improve the guest experience.Our location offers a quieter atmosphere by the sea, away from the busiest areas of Benalmádena, while remaining well connected to nearby destinations. We understand that this setting may not suit everyone’s preferences, but many guests appreciate the opportunity to relax in a peaceful environment while having access to local transport and excursions.Thank you again for your feedback. We regret that your stay did not fully meet your expectations and hope that, despite the aspects you mentioned, you were able to enjoy the facilities and surroundings that make Estival Torrequebrada a special place to stay.Kind regards,Antonio MontillaGuest CoordinatorEstival Torrequebrada

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• User:LisaE629

  Trip type: Couples

  Sep 26 Hol

  30 Sept 2026

  Location bit too far out as nothing within a reasonable walking distance. But easy access to the bus stop just outside hotel & we did a lot of trips to fuengerola & mirimar shopping centre & the marina & malaga. Bought the conscorcio travel card so trips were less than 0.50 cent each way. Brilliant. Hotel room was comfortable with huge bed & television had lots of english channels. Maid was lovely & always cleaned our room. Food - we've had better to be honest. Breakfast omelettes so greasy & bland only tried it once. Food repetitive and not always hot enough. We tried a la carte & really wish we hadn't. Disastrous from start to finish. Soup had a funny taste & not warm enough my main fish course was cold & langoustines not cleaned well. Couldnt eat it. Entertainment wasn't the best at night time. Shows could have been better. We were looking fwd to market round the grounds & it didnt happen. I asked at reception & they didnt know. Overall nice enough hotel but dont think we will return. Antonio Montilla Carreras, Guest Services / Front Office at Estival Torrequebrada, responded to this review Dear Lisa,Thank you for taking the time to share your detailed feedback following your stay at Estival Torrequebrada.We are pleased to know that you found your room comfortable, enjoyed the spacious bed and the selection of English-language channels, and that our housekeeping team took good care of your room. It is also great to hear that you made good use of the excellent public transport connections from just outside the hotel and were able to discover Fuengirola, Málaga, the marina and the Miramar shopping centre.We are sorry that our culinary offering did not meet your expectations, particularly regarding the temperature and variety of some dishes. We will share your comments with our kitchen team.Regarding our à la carte restaurant, we are particularly sorry that your experience was disappointing. This is a service we regularly recommend to our guests and which generally receives very positive feedback. Nevertheless, we take your specific comments regarding the soup, the temperature of the fish and the preparation of the langoustines seriously and will share them with the relevant team.We are also sorry that the evening entertainment did not meet your expectations and that the market you were expecting did not take place. We understand how disappointing this can be when you have been looking forward to a particular activity.Although we regret that some aspects of your stay fell short of expectations, we appreciate your comments as they help us identify areas where we can continue to improve.Kind regards,Antonio MontillaGuest CoordinatorEstival Torrequebrada

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