Flatotel

Recent Reviews: 855

• User:Jonathan H

  Trip type: Couples

  Worst hotel in spain

  28 Sept 2026

  Very disappointed with this hotel, food was awful to say the least, had a leak from upstairs in the bathroom, reported twice nothing done, accused me of breaking the telly which I didn't do and charged my credit card £200, advised by staff to send email which I did, three days later still no response, pool area riddled with flies, just not a good experience*** AVOID THIS HOTEL AT ALL COSTS*** ICM FLATOTEL, Marketing at First Flatotel International, responded to this review We regret reading a review which conveniently omits the main reason for the dispute during this stay.The guests had been staying in the apartment for four days when the television was found with a serious impact to the screen, approximately the size of a fist. This was an obvious piece of damage which was not present on arrival, as all apartments are inspected before each new check-in. Furthermore, our housekeeping staff had not previously observed this damage during the cleaning services carried out throughout the stay.When the guests were informed that they were responsible for the damage, they intended to leave the property without paying for it. It was precisely following this incident that this negative review appeared.We consider it unacceptable to attempt to hold the establishment responsible for damage caused during a stay and then use a public review to present a version of events which omits this fundamental fact.The hotel acted correctly and simply requested payment for damage caused to its property.ICMFlatotel

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• User:agabolo

  Trip type: Friends getaway

  Nice and affordable!

  27 Sept 2026

  Very nice place but need some renovation. Nice , helpful staff. Food was very good. Swimming pool not so big but the beach is very near. Bus stop right front of the hotel.

• User:Niamh M

  Trip type: Couples

  Good budget option

  17 May 2026

  This hotel was a good, cheap and basic option for travelling in Benalmadena. The room was a good size, and was clean. We had a great view from our balcony despite only being a partial sea view which was lovely. The room did lack basic amenities, only having hand wash available, and no English tv channels, tea/coffee and water. The beds were comfy and the addition of electric shutters made the room really dark in the bright mornings which was good. However the sound proofing in the hotel was minimal, and there was a very loud school staying in the hotel who were running around until the early hours of the morning, making it difficult to sleep, could also hear the phone conversations of the room next door. The staff were pleasant and friendly. Beware that check in at this hotel was not until 5pm which was very late, and we arrived at around 2pm, were told they would call us when the room was ready but we never received this call. Overall, this was a good option for a budget stay in benalmadena, but is quite far from benalmadena centre. ICM Flatotel, General Manager at First Flatotel International, responded to this review Dear Niamh Mccartan,Thank you for taking the time to share your thoughts regarding your recent stay with us at First Flatotel International. We are pleased to hear that you found our hotel to be a good budget option and appreciated the cleanliness and size of your room, as well as the pleasant view from your balcony. It is unfortunate to learn that noise from other guests disrupted your stay. We understand that a peaceful environment is essential for a restful night, but we do have a private security service and 24hours Reception to call if you have any issue. Your comments will certainly help us refine our processes moving forward.Thank you for recognizing our staff's friendliness, and we hope to welcome you back in the future.Regards,ICMFlatotel

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• User:Derek O

  Trip type: Couples

  Unforgettable experience

  22 Nov 2025

• User:crichton t

  Trip type: Couples

  Bad bad hotel

  05 Oct 2025

  My son and friend booked this hotel for 4 days half board , on arrival for evening meal they where told he was to sit in area for half board and was handed a spoon and knife for his table with no cutlery or crockery , which made them both feel belittled and demeaning , he described the food as terrible with no labels to say what anything was and he had to settle for spring roll and chips, they where not edible they where to hard , there was no drinks at all not even water provided you had to pay but there was also no drink glasses provided , he then went to vending machine to get a juice and they took it off him and told him it had to be bought in restaurant and he would get it back when he left , they both felt terrible about this and felt that they where looked upon as guests that where asking for something for nothing , surely you should be provided with a drink of water or juice with your evening meal , the staff at this hotel are very rude and money oriented , not at all helpful , obviously they won’t return to this hotel and will definitely.write a complaint to on the beach , no one should feel belittled or have an experience like that on holiday terrible terrible experience Direccion Flatotel, General Manager at First Flatotel International, responded to this review Dear Guest,We regret that your experience did not meet your expectations, although we feel it is important to clarify several points in your review:Restaurant service: our hotel offers half board in BUFFET format, as clearly stated at the time of booking. In a buffet, guests help themselves at the designated area, where plates, cutlery and all necessary tableware are provided – exactly as in any buffet restaurant worldwide. It is the guest’s responsibility to collect their tableware from the buffet, therefore the claim that crockery or cutlery were withheld is simply not accurate.Variety and quality of food: our buffet provides a wide selection of dishes every day, all duly labelled. Choosing to eat only a limited selection was a personal decision, not a restriction of the service.Drinks in half board: as indicated in all booking conditions, drinks are not included in the half board package and must be paid for separately. This is a standard and well-established practice in the vast majority of hotels of a similar category.External drinks: bringing drinks purchased outside the restaurant service is not permitted, as the restaurant itself provides a full range of refreshments, juices and bottled water for guests. Our staff acted correctly in enforcing this rule, which ensures the same service conditions for all guests.Staff conduct: we strongly reject the suggestion that our team is rude or unhelpful. Professionalism and friendliness are among the most highly rated aspects of our service, as confirmed by the majority of our guests.In conclusion, your review does not accurately reflect the quality of our services or the overall guest experience, which is generally very positive regarding both our buffet and the attention of our staff.ICMFlatotel

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