Hotel El Pilar Andalucia

Recent Reviews: 199

• User:Paula-and-Keith

  Trip type: Couples

  Noisy and disappointing

  19 Sept 2026

  Lovely hotel and excellent staff. Breakfast was chaotic and nonsensical. Never mind what you order, you get what they bring out, often after taking it to the wrong table. The rooms were very noisy, especially from the roof top bar which is lively until the early hours. The layout of the room was poor and extremely limited wardrobe space meant we had to keep most of our clothes in our suitcases until we needed them. We ate with friends in the restaurant once which was just ok - there are far better restaurants nearby.

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• User:1970doris

  Trip type: Family

  Perfect in every way

  30 Aug 2026

  I am just going to repeat every other review so I’ll be quick!Service - excellent Staff - wonderful & welcomingCleanliness - absolutely spotlessBeds - sleeping on a cloudRooms - nicely decorated with good toiletries and minibarRoom service - fast & freshLocation - superbDone ?? Pilar Reservas, Owner at HOTEL EL PILAR ANDALUCIA, responded to this review Dear guest, Thank you so much for your wonderful review! It truly means a lot to us to know that every aspect of your stay, from our service and welcoming team to the comfort of your room and our location, made such a great impression.We’re especially delighted to hear that you enjoyed the little details, including our toiletries, minibar, and room service. And “sleeping on a cloud” is certainly one of the best compliments we could receive about our beds!It was a pleasure having you stay with us, and we sincerely hope to welcome you back for another perfect stay very soon. Warmest regards, Reception Department

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• User:Happiness599831

  Trip type: Couples

  hotel fantastic, Tui transfer appalling

  11 Jul 2026

  Hotel was top quality in a perfect location. Very clean, I think the staff spent more time in our room than we did. Bed extremely comfortable, smart toilet, british channels on tv, nespresso machine, slippers, dressing gown, hairdryer and room safe all included. Close to restaurants, close to beach about 1-2 minute walk where you can enjoy sunbeds and sun cover at beach bars for 10 euros each. Gibraltar only a 5 euro bus ride away, marbella about the same.The thing that spoilt our holiday was the transfer by TUI. I had read a review on Trip advisor that they drop you off some way from hotel, so at the air port I checked with the transpot co-ordinator if the coach would drop us directly at the hotel, she said "of course". The coach dropped us at a building site close to town hall some way from hotel and we were told to walk with our luggage. The coach driver pointed in a general direction and left. So in 30 degree heat and with 2 x 20kg luggage plus hand luggage we set of on a 20 minute struggle, some uphill, some down flights of stairs, with no directions we had to ask directions on the way. Tui reply to complaint is:For shared transfers, drop-off and pick-up points are sometimes determined by access restrictions for larger vehicles, which can mean the coach is unable to stop directly outside certain hotels. I appreciate this wasn’t what you were expecting, particularly as you were advised otherwise at the airport, and I will ensure your feedback is noted.As we weren’t advised of any mobility or medical requirements at the time of booking, we’re unable to retrospectively amend the transfer type or request a different pick-up point for your return journey. This means it is most likely that your return pick-up will be from the same location where you were dropped off.If Tui had told us they were dropping us off miles from hotel we would have advised them of medical conditions. so be warned. Pilar Reservas, Owner at HOTEL EL PILAR ANDALUCIA, responded to this review Dear guest, Thank you for your detailed review and for your kind words about El Pilar. We’re delighted to hear that you enjoyed the quality and comfort of the hotel, our location, and all the little touches in your room. It’s wonderful to know that these aspects helped make your stay enjoyable.We’re very sorry to hear about your experience with the transfer. TUI is an external company, completely independent from the hotel, and unfortunately, when a reservation is made with them, we are not provided with information about the transfer arrangements. We also do not receive the guests contact details so we are unable to contact you.We completely understand your frustration, particularly after being given different information at the airport. Had we been aware of your specific requirements, we would of course have been happy to help find a more suitable solution.For future visits, we do offer private transfer services that bring guests directly to the hotel entrance. We would always recommend contacting us directly when arranging your transfer, as this allows us to provide all the necessary information and help ensure a smooth and comfortable arrival.Thank you again for choosing El Pilar and for highlighting this issue. We hope the positive aspects of your stay will bring you back to Estepona, and we would be delighted to welcome you again.Warmest regards, Reception Department

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• User:Birty1968

  Trip type: Couples

  Excellent Hotel

  05 Jul 2026

  This hotel is excellent. We stayed last night as it was our wedding anniversary and the hotel couldn’t have done more for us. Staff at check in were great, the room overlooking the square was immaculate and the roof top bar is a must. We also ate at Makako and that was also 10/10. Stay here if you are in Estepona old town, you won’t be disappointed. Pilar Reservas, Owner at HOTEL EL PILAR ANDALUCIA, responded to this review Dear guest, What a lovely way to celebrate your wedding anniversary! We’re absolutely delighted that you chose El Pilar for such a special occasion and that our team helped make your stay memorable.It’s wonderful to hear that you enjoyed your room overlooking the square, the rooftop bar, and your dinner at Makako. We’ll certainly share your kind words with the team.Thank you for recommending us so warmly. We hope your next visit to Estepona gives you another reason to celebrate, and we’d be delighted to welcome you back.Warm regards,Reception Department

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• User:zorro26

  Trip type: Family

  Amazing weekend stay!

  26 Jun 2026

  Very nice property in the heart of Estepona. The rooms are very clean and the hotel is well maintained.The location is amazing, staff is very knowledgeable amd friendly.They have a very nice roof top bar and two restaurants.The beach is in easy walking distance and the hotel provides beach towels.Parking is in walking distance and the hotel has a preferred rate. We'll come back. Pilar Reservas, Owner at HOTEL EL PILAR ANDALUCIA, responded to this review Dear guests, We’re so pleased to know that you enjoyed your time at El Pilar and made the most of our central location in the heart of Estepona.It’s wonderful to hear that you appreciated the cleanliness and care given to the hotel, as well as the friendly and knowledgeable service from our team. We’re also glad you enjoyed our rooftop bar and restaurants, and found the beach and parking options convenient during your stay.Most of all, we’re delighted to hear that you’ll be coming back. We’ll look forward to welcoming you again and making your next stay just as enjoyable!Warm regards, Reception Department

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