Hotel MS Aguamarina Costa del Sol

Recent Reviews: 632

• User:nadia021

  Trip type: Couples

  Great Holiday but it ended on a sour note

  28 Sept 2026

  This is our 2nd stay at the MS Aguamarina and we enjoyed it just as much as the first time round. The Hotel is spotless, staff are very nice and the room was cleaned every day and bedding changed on request.We were half board and the food was very nice , we always found something we liked from the Buffet. At Dinner you could choose to pay for your drinks in the Restaurant or have it charged to your room. We only had water with Dinner so always paid at the Restaurant every night upon leaving. The day we checked out we were surprised when the Lady on reception said we had a Restaurant Bill to settle that was charged to our room , we never had drinks charged to our room so we were shocked at this , how can this happen ? Had someone else been charging drinks to our room without our knowledge ? We explained this and the lady said it’s ok it must be their mistake . Anyway we left feeling a little deflated as we hadn’t run up a Bar bill and we hoped that we were believed .When we arrived home , it was on my mind so I emailed the Hotel to let them know our feelings about it and how could this happen ?We haven’t even had a reply so feel very disappointed that our Holiday ended on this note. Atencion Cliente MS Hoteles, Atención al cliente/recepción at Hotel MS Aguamarina Costa del Sol, responded to this review Dear Nadia, Thank you very much for sharing such a detailed review and, in particular, for choosing MS Aguamarina once again for your holiday. We are delighted to hear that this second stay has once again left you with such a positive impression and that you have enjoyed our facilities, the service provided by our team, the comfort of your room and our culinary offerings. We also appreciate you sharing your thoughts on what happened at the end of your stay. We have taken careful note of your comments, particularly your views on how the situation was handled for our internal review. We hope to welcome you back on a future occasion and to offer you a thoroughly satisfying stay from start to finish. Best regards,Guest Experience MS Hoteles

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• User:Louise b

  Trip type: Family

  Ok as a base

  27 Aug 2026

  Booked a triple room, requested 3 beds. When arrive there was a double and a put up bed. I asked at reception to revivify this. She was rude and wasn’t interested said that’s what I booked as a triple room. View was a brick wall. Room clean but alt needed updating. Not 4 star level. Location good. Pool satisfactory. No atmosphere. No problem with sunbeds as even though hotel apparently full , no one was around. Over priced bar. But shop next door. We had breakfast included. Hot food, but either stone cold or luke warm. Definitely not a 4 star hotel. Atencion Cliente MS Hoteles, Atención al cliente/recepción at Hotel MS Aguamarina Costa del Sol, responded to this review Dear Mrs. Louise, Thank you very much for taking the time to share your experience with us.We sincerely regret that your stay did not meet your expectations.We take your comments very seriously, as they help us identify areas that need to be reviewed and improved.We hope to have the opportunity to welcome you again in the future and that you can enjoy an experience that is fully satisfactory.Kind regards,Guest Experience MS Hoteles

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• User:Amanda S

  Trip type: Couples

  Thank you MS Aguamarina

  18 Jul 2026

  The location was great. 5 min walk to beach and bars, 8 mins to the main strip and shopping centre which was easily accessed through the elevator. The rooms are large, clean and have everything you need, fridge, kettle, good selection of toiletries, shower gels, toothbrush, tissues, razor etc. the breakfast was fab. Freshly cooked omelettes, good selection of breads, pastries, cheeses etc. the coffee machine in the dining area offers Nespresso pods, which was very impressive. The evening meal was always delicious with a good choice of meat, fish, rice dishes, pasta etc. there was always chips or chicken nuggets if you have children. The staff there are unbelievable and all work so hard. Paula and Carlos particularly stood out as being very attentive and friendly. I didn’t get the other girls names in the dining area, but wow, they will go above and beyond for you. The best part of the stay was the barbecue night. I felt like I was attending a wedding. If you book this hotel, make sure you don’t miss it. The food, entertainment and attention to detail was fantastic. I was always able to get a subbed, the pool was a perfect temperature (some have said it’s cold on here) I won’t get in a really cold pool. The rooftop jacuzzi and indoor pool was very relaxing and like a bath temperature wise. The hotel even brought up chocolates and prosecco for my husband’s birthday, which was a lovely touch. Atencion Cliente MS Hoteles, Atención al cliente/recepción at Hotel MS Aguamarina Costa del Sol, responded to this review Dear Guest,Thank you so much for your wonderful review and for choosing Hotel MS Aguamarina Costa del Sol.We are delighted to know that you enjoyed so many aspects of your stay, from our convenient location and spacious rooms to our breakfast and evening buffet. It is especially rewarding to hear that you appreciated the quality and variety of our food, as well as the little details provided in the rooms.Your kind words about our team mean the world to us. We will be sure to share your compliments with Paula, Carlos, and the rest of our restaurant staff, who will be thrilled to know they made such a positive impact on your holiday.We are also delighted that you enjoyed our barbecue night, the pool areas, the rooftop jacuzzi, and the indoor pool. Knowing that these experiences made your stay even more memorable is incredibly rewarding for us.Finally, we are so pleased that we could help make your husband's birthday a little more special with our small surprise. It is these moments that we love creating for our guests.Thank you once again for your kind recommendation. We truly hope to welcome you both back to Hotel MS Aguamarina Costa del Sol for another unforgettable stay.Sincerely,Hotel MS Aguamarina Costa del Sol Team

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• User:Debbied00dles

  Trip type: Couples

  Maybe not so 4 star

  16 Jun 2026

  The hotel itself looks lovely. Rooms are spacious, clean, towels and bedding changed when requested. Lovely outdoor and indoor pools. Very helpful and friendly staff . Now the not so good- our toilet would not flush and water in it was running constantly. We reported it , the maintenance man came up, said fixed, but it happened again the following day, and a third time. It was just a quick fix not a repair job. On the day we were leaving it happened again but we left it.Aircon, after running for a while, I heard a dripping sound coming from the bathroom ceiling. Reported it to reception, they said " oh yes that's the air conditioning " said they'd fix it. But it happened again. So we stopped using it. We were on a b&b basis. Appeared to be a lot of choice, especially if you like broccoli and sprouts for breakfast. Lots of different breads, pastries and fresh fruit. Eggs, fried, scrambled, hard boiled or omelette. If you want it hot, have an omelette as its cooked to order. Buy generally the rest of the hot food is not, it's only just warm including baked beans, pre cooked fried eggs, sausages (not english) etc : The hotel has 7 floor's and 1 usable small lift.Towels and safe key can be hired from reception. 10 euros per towel 5 euros foe a key, which is refunded on handing them back on departure. Would we stay there again? Maybe, if the toilets , aircon are fixed and the hot food gets hotter. One more point they have some evening entertainment , it was early season, we didn't see much and very small audiences. About 6 people at the most. Atencion Cliente MS Hoteles, Atención al cliente/recepción at Hotel MS Aguamarina Costa del Sol, responded to this review Dear Debbie,Thank you for taking the time to share such a detailed review of your stay.We are delighted to know that you enjoyed many aspects of your experience, including the spacious and clean rooms, our indoor and outdoor pools, and the friendliness and helpfulness of our team. It is also wonderful to hear that you appreciated the variety available at breakfast.At the same time, we sincerely regret the inconveniences you experienced with the toilet and air conditioning in your room. We appreciate you bringing these matters to our attention, as feedback like yours helps us continue improving our facilities and maintenance processes.We also value your comments regarding the breakfast service and other aspects of your stay. Guest opinions are very important to us and are carefully considered as we strive to enhance the overall experience.Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back to Hotel MS Aguamarina Costa del Sol and provide you with an even better stay.Sincerely,Hotel MS Aguamarina Costa del Sol Team

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• User:Libby M

  Trip type: Friends getaway

  Great hotel but check out day needs a rethink

  07 Jun 2026

  I had a great holiday at this hotel and would recommend it but I didn’t either day I checked out. The hotel was fully booked so I could not pay to keep my room until later. I had a late 11 pm flight and no room was available to have a shower. I was directed to a very basic bathroom on the roof to freshen up. There was no shower curtain and the floor was completely flooded. There was nowhere to hang clean clothes or handbag. I challenge the hotel management to try and use this unsuitable facility in an otherwise excellent hotel. It was frequently hard to get service at the bar and after waiting for a long time we gave up and went next door to the supermarket for a drink and snack. The bar was great when you can find a waiter. Atencion Cliente MS Hoteles, Atención al cliente/recepción at Hotel MS Aguamarina Costa del Sol, responded to this review Dear Guest,Thank you very much for sharing your experience and for recommending our hotel.We are delighted to know that you had a great holiday with us and that, overall, you enjoyed your stay at Hotel MS Aguamarina Costa del Sol.We appreciate you taking the time to share your comments regarding the departure-day facilities and bar service. Feedback such as yours is very valuable and helps us continue improving the experience we offer our guests.We are pleased to know that, despite these observations, you considered the hotel excellent overall, and we truly thank you for highlighting the positive aspects of your stay.It would be a pleasure to welcome you back again in the future and provide you with another memorable holiday.Sincerely,Hotel MS Aguamarina Costa del Sol Team

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