Hotel MS Tropicana

Recent Reviews: 478

• User:Tracy M

  Trip type: Couples

  Pleasantly surprised

  10 Aug 2026

  We've been coming to the area for many many years and because we love the Tropicana Beach Bar on our walks, i decided to book the hotel for my husbands birthday. The fact you can use next door hotel was a big bonus. Although it's a bit dated (being refurbished in November 2026) We were pleasantly surprised. It was dated in a fantastic way. We absolutely loved it and going back in September. Rooms were absolutely fine with a Sea Front room. Staff very pleasant. Breakfast was great and the places to sit for breakfast were just amazing. We loved it. Atencion Cliente MS Hoteles, Atención al cliente/recepción at MS Hotel Tropicana, responded to this review Dear Tracy,Thank you very much for sharing your experience and for choosing Hotel MS Tropicana Costa del Sol for such a special occasion as your husband’s birthday.We are delighted to know that the hotel pleasantly surprised you and that you particularly enjoyed your sea-facing room, breakfast, the different areas in which to enjoy it, and the service provided by our team. We also appreciate your comments about the character of the hotel and its upcoming refurbishment.The greatest compliment is knowing that you have already decided to return. We look forward to welcoming you back in September and making your next stay just as enjoyable.Best regards,Hotel MS Tropicana Costa del Sol Team

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• User:Pauline S

  Trip type: Family

  Ticks all the boxes!

  26 Jun 2026

  Stayed in two bedrooms as a family of four, 21st-26th June.We had lovely bedrooms on the 5th floor with fantastic views of the pool and beach.The staff on the reception and at breakfast were very welcoming and friendly.The breakfast buffet had a good selection of hot and cold food.Managed to get a sunbed every day but it is quite a small pool area. You can use the sister hotel Amaragua facilities if you want. My son used the gym a couple of times.San Juan Festival was lovely. A good choice of poolside music, lovely atmosphere.The location is ideal, opposite the beach and close to the Benalmádena marina. There is a little shop practically next door to the right of the main entrance. I would recommend this hotel to others and I thought it was good value for money via Tui hotels. Water in the room on arrival was a nice touch. Many thanks for a lovely stay. Atencion Cliente MS Hoteles, Atención al cliente/recepción at MS Hotel Tropicana, responded to this review Dear Paulinear,Thank you very much for your lovely review and for choosing Hotel MS Tropicana Costa del Sol for your family holiday.We are delighted to know that you enjoyed your stay, especially the views from your room, our breakfast selection, the welcoming service from our team and our privileged location by the beach.It is wonderful to hear that you were able to enjoy the San Juan celebrations, the poolside atmosphere and the facilities available at both our hotel and our sister hotel. We are also pleased that the welcome water in your room was a detail you appreciated.Thank you for recommending us and for your kind words. We truly hope to welcome you and your family back to Hotel MS Tropicana Costa del Sol very soon.Best regards,Hotel MS Tropicana Costa del Sol Team

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• User:discobob

  Trip type: Couples

  Excellent

  22 Jun 2026

  It was a great stay looking forward to October Pool and gardens immaculate The beach club was superbRoom were great with new mattresses Atencion Cliente MS Hoteles, Atención al cliente/recepción at MS Hotel Tropicana, responded to this review Dear Bob,Thank you very much for your fantastic review.We are delighted to hear that you had such an enjoyable stay and that you appreciated our immaculate pool and gardens, the comfort of the rooms with the new mattresses, and your experience at our Beach Club.It is especially rewarding to know that you are already looking forward to returning in October. We can't wait to welcome you back to Hotel MS Tropicana Costa del Sol for another memorable stay.Best regards,Hotel MS Tropicana Costa del Sol Team

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• User:frankbreuilly1

  Trip type: Family

  Clean and friendly, but could do better

  30 May 2026

  Staff very friendly, rooms ok and the cleaners do a wonderful job of cleaning your room, breakfast is ok but for British customers the quality of English breakfast items needs vastly improving ..it's more set up for European diets.The one thing that has really annoyed me is there's no tea and coffee facilities in the room, and for a 4 star hotel that is that just isn't right I've never been to a hotel that doesn't provide this ....Also charging 1 euro every time you want a clean lounger towel, and charging nearly 3 euros a day for the usage of a room safe is quite simply money pinching. I've recently been to Cyprus and all these were free of charge.And finally there's no lights on the balcony...this is not 4 star 3 at best Atencion Cliente MS Hoteles, Atención al cliente/recepción at MS Hotel Tropicana, responded to this review Dear Frank: Thank you very much for taking the time to share your feedback. We are delighted to read that you found our staff friendly, that you were satisfied with your room, and especially that our housekeeping team helped make your stay more comfortable. We will be pleased to share your kind words with them. We appreciate your comments regarding the breakfast selection, and we understand that preferences can vary depending on guests' backgrounds and culinary traditions. We regret to learn that some aspects of your stay did not meet your expectations. Your feedback will be taken into consideration as we continually review our offering. Regarding the pool towels, this policy also forms part of our commitment to responsible resource management and sustainability, encouraging a more conscious use of water, energy and laundry services while maintaining the high standards expected of a four-star hotel. Thank you once again for your feedback. Guest comments help us identify areas where we can improve, and we hope to have the opportunity to welcome you again in the future. Kind regards, Guest Experience MS Hoteles

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• User:Karla M

  Trip type: Friends getaway

  Check Reviews Before Going

  07 May 2026

  I’ll start off by saying some of the photos on this website don’t meet what the hotel looks like now.Me and my friend booked here because the hotel looks beautiful, and we loved the look of the dining area all the wooden pieces, that’s not there now. I will start off with our first day, on arrival we was greeted, taken to our room. We then decided we would get changed and go sit by the pool, loads of towels thrown on the sun loungers with nobody on them. We thought we’ll come back in around two hours we will go look around. We came back and it was still the same we told the hotel staff they said they would get security to move them, they never showed so we proceeded to do it ourselves. An hour later a Spanish man form the beach came over shouting abuse, he’d clearly been sat on the beach so I don’t know why the hotel staff even allow people to save loungers all day it’s ridiculous. We also noticed a lot of Spanish families coming in off the street and just using the pool and going, they weren’t even staying at the hotel unsafe if you ask me. There was also a day they shut off the full pool and garden area for a wedding, they never told us or put any signs anywhere to even say this was happening so we missed a full day by the pool, completely ignored when we raised this to them. This also proceeded to go all night, couldn’t sleep with the noise as we was facing it all. We was told we could go use next doors pool later on in the day after we brought this up. Breakfast is awful, not worth even eating the only thing I ate was a bread roll, there’s shops not far that do amazing breakfasts. Met some amazing friends from there relating to the disappointment of the hotel.Also noticed the hotel doors are never locked which is not safe at all anyone can just walk through and have access to the hotel.If your wanting somewhere to sit with the loungers I suggest you go save your spot like everyone else does here, the hotel don’t seem to do anything about it, you can literally leave your towel there all day.Other than that the hotel is on the beach, plenty to do around the area, and everything’s in walking distance, just a shame we had a poor experience otherwise I would have come back to this hotel. Atencion Cliente MS Hoteles, Atención al cliente/recepción at MS Hotel Tropicana, responded to this review Thank you for taking the time to share your feedback following your stay.We are glad to read that you appreciated our location by the beach, the surroundings, and the atmosphere of the area, as well as the opportunity to meet other travellers during your visit.For context, your stay took place in August 2025. Since 2026, our operational approach to events has been significantly updated, with a clear focus on improving communication and ensuring the comfort and wellbeing of all guests at all times.We also take note of the rest of your comments for review and improvement as part of our ongoing efforts to enhance the guest experience.We truly appreciate your feedback, as it helps us continue to improve, and we hope to have the opportunity to welcome you again in the future under our updated standards.Best regards,MS Guest Experience

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