Hotel Ms Tropicana

Recent Reviews: 471

• User:Karla M

  Trip type: Friends getaway

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  07 May 2026

  I’ll start off by saying some of the photos on this website don’t meet what the hotel looks like now.Me and my friend booked here because the hotel looks beautiful, and we loved the look of the dining area all the wooden pieces, that’s not there now. I will start off with our first day, on arrival we was greeted, taken to our room. We then decided we would get changed and go sit by the pool, loads of towels thrown on the sun loungers with nobody on them. We thought we’ll come back in around two hours we will go look around. We came back and it was still the same we told the hotel staff they said they would get security to move them, they never showed so we proceeded to do it ourselves. An hour later a Spanish man form the beach came over shouting abuse, he’d clearly been sat on the beach so I don’t know why the hotel staff even allow people to save loungers all day it’s ridiculous. We also noticed a lot of Spanish families coming in off the street and just using the pool and going, they weren’t even staying at the hotel unsafe if you ask me. There was also a day they shut off the full pool and garden area for a wedding, they never told us or put any signs anywhere to even say this was happening so we missed a full day by the pool, completely ignored when we raised this to them. This also proceeded to go all night, couldn’t sleep with the noise as we was facing it all. We was told we could go use next doors pool later on in the day after we brought this up. Breakfast is awful, not worth even eating the only thing I ate was a bread roll, there’s shops not far that do amazing breakfasts. Met some amazing friends from there relating to the disappointment of the hotel.Also noticed the hotel doors are never locked which is not safe at all anyone can just walk through and have access to the hotel.If your wanting somewhere to sit with the loungers I suggest you go save your spot like everyone else does here, the hotel don’t seem to do anything about it, you can literally leave your towel there all day.Other than that the hotel is on the beach, plenty to do around the area, and everything’s in walking distance, just a shame we had a poor experience otherwise I would have come back to this hotel. Atencion Cliente MS Hoteles, Atención al cliente/recepción at MS Hotel Tropicana, responded to this review Thank you for taking the time to share your feedback following your stay.We are glad to read that you appreciated our location by the beach, the surroundings, and the atmosphere of the area, as well as the opportunity to meet other travellers during your visit.For context, your stay took place in August 2025. Since 2026, our operational approach to events has been significantly updated, with a clear focus on improving communication and ensuring the comfort and wellbeing of all guests at all times.We also take note of the rest of your comments for review and improvement as part of our ongoing efforts to enhance the guest experience.We truly appreciate your feedback, as it helps us continue to improve, and we hope to have the opportunity to welcome you again in the future under our updated standards.Best regards,MS Guest Experience

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• User:Kristina J

  Trip type: Couples

  I recommend it truly!

  25 Apr 2026

  We were five days in this hotel and I am absolutely delighted by it!Very lovely staff, always at your service!Very clean rooms! I could not find any flaw to this! Room itself looked like a little apartment, I had a feeling we are like home! Beautiful balcony. In the bathroom you had all kind of things you colud need. Shaving kit, comb, tissues, dentak kit etc. Room was being cleaned every day and the cleaner changed towels daily too.Food was amazing! Very tasty with lots of varities! For breakfast and dinner! Lots of sort of meat, pasta - sauces, salads, cakes, icecream (belowe you can take a look in the photos). I found it amazing that they had melted white and broen chocolate includin a rice pudding too!For the breakfast - eggs, bacon, salads, cheese,hams, milk - soya milk, regular milk..Little pancakes with little bowls of true Nutella, stuffed donuts! Absolutely enjoyed it. Many types of cerelas too.Spa and inner pool very clean and comfortable. Also saunas, for male and female, gym so clean! I really enjoyed my time here and I will be back again deffinitely!P.S. small tip - I would have liked if there were hot milk for cereals. And, for the bathroom, since you have almost everything a person could need, maybe you could add wet wipes too! Just a little recommendation, nothing to take it bad for. ❤️I give them 5/5. Keep up the good work! Atencion Cliente MS Hoteles, Atención al cliente/recepción at MS Hotel Tropicana, responded to this review Dear Kristina,Thank you very much for your wonderful and detailed review. We are truly delighted to know that you had such an enjoyable stay and that you felt at home with us.It is a pleasure to read your kind words about our team, the cleanliness of the rooms and the variety and quality of our food. We are also glad that you enjoyed the spa and facilities.We appreciate your suggestions regarding the milk options and bathroom amenities. For future visits, please feel free to let our team know at any time, as they will be more than happy to provide you with hot milk if you wish.We truly value your recommendation and look forward to welcoming you again.Best regards,Hotel MS Tropicana Costa del Sol Team

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• User:K3607LEjanicer

  Trip type: Couples

  Very good

  02 Oct 2025

  Just had ten lovely days at this hotel Yes it's very dated but not scruffy we loved it very Spanish Breakfast was good with plenty of choices.dinner was in the sister hotel and food was good.The.hotel was spotless and all the staff were friendly and helpful.Couldnt fault anything.If you want modern not the hotel for you but we loved it Thankyou to all the staff especially the lady cleaned out roomWe were in room 416 with sea view lovely. Atencion Cliente MS Hoteles, Atención al cliente/recepción at MS Hotel Tropicana, responded to this review Dear Guest,Thank you very much for sharing your kind review. We’re delighted to know you enjoyed your ten-day stay, our Spanish charm, and the beautiful sea view from your room. We truly appreciate your mention of our staff, especially the housekeeping team, and we’re glad the meals and cleanliness met your expectations. We hope to have the pleasure of welcoming you back soon.Best regards,Hotel MS Tropicana Costa del Sol Team

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• User:Lynnie M

  Trip type: Couples

  Small hotel bit different from what we’re used to

  28 Sept 2025

  Overall, I think this hotel is very standard the area itself which is where we wanted to stay is absolutely brilliant bars restaurants you’re on the beach really couldn’t get any better.When we arrived I wouldn’t say it was the best greeting quite formal luckily we booked a Seaview room but the balcony was very small and nowhere to hang wet towels or wet costumes so had to hang them around the room really. The most disappointing was the bathroom as there is a shower curtain to prevent water going onto wet floors as we found out the shower curtain stuck to you when you were in the shower and the shower was facing outwards instead of at the side so you couldn’t really stand under it properly. My partner slipped one day and actually hurt his side which didn’t need hospital treatment thankfully, but was bruised all week..The one thing I picked up on with all the reviews is the breakfast luckily there is a microwave because the breakfast is stone cold and the eggs. The fried eggs are swimming in yellow grease the bacon floating in fat the bread and pastries were adequate but we love a cooking section where you can have an omelette or poached eggs unfortunately this doesn’t exist and for a four star hotel we were very disappointedThe room itself is adequate. There’s several English channels to watch especially in the mornings. We always take a kettle with us and cups and provide ourselves with coffee and tea as we wake up early and the breakfast isn’t open till 730 which is reasonably early but if you’re waking earlier than that, you need a drink. We had an issue with returning our tickets as a receipt was requested and I don’t actually think we got a receipt or we didn’t wait for a receipt so the €20 we would supposed to be getting back we didn’t very annoying.Overall I would say it’s a base the sister hotel next door is very good but the sunbeds are always reserved and it was very busy. The food serving at lunchtime and evening was very expensive and pretty poor. That’s just our opinion.Would we return not this hotel but the area itself as I’ve said is absolutely amazing we love it here Atencion Cliente MS Hoteles, Atención al cliente/recepción at MS Hotel Tropicana, responded to this review Dear Guest,Thank you very much for your detailed feedback. We’re pleased to hear that you enjoyed our fantastic location, with the beach just steps away and plenty of bars and restaurants nearby — it’s true that the area is one of the highlights of staying with us. We’re also glad you appreciated the comfort of your room, the sea view, and the TV options available.At the same time, we’re sorry for the inconveniences you mention regarding the bathroom, breakfast, and balcony. Your comments are very valuable and will be taken into account as we work on improving the guest experience.Your feedback is a valuable opportunity for us to keep improving, and we truly hope to welcome you back in the future to offer you an even better experience.Best regards,Hotel MS Tropicana Costa del Sol Team

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• User:Eric M

  Trip type: Couples

  In my opinion no way its a 4 star

  25 Sept 2025

  The food was cold, no pool bar, no hotel bar. the steps leading up to the foyer are very steep. Cant get into the hotel next door from the sea end due to a security gate that would not open with our card. Atencion Cliente MS Hoteles, Atención al cliente/recepción at MS Hotel Tropicana, responded to this review Dear Guest, Thank you for your valuable feedback. We are truly sorry to hear that your experience did not meet expectations. Please be assured that your comments have been shared with our management team for review and, of course, to take action as soon as possible. Your insights are invaluable to us, and we sincerely hope to have the opportunity to welcome you again for a more seamless and enjoyable stay. Best regards, The Management - Tropicana Costa del Sol

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