Las Dunas Hotel

Recent Reviews: 102

• User:Lara M

  Trip type: Couples

  Be warned - not as advertised

  19 Sept 2023

  The room is lovely & spacious but be warned about the hotel facilities. There is only 1 restaurant which serves the same things for lunch & dinner so limited menu. There are 3 areas & in theory you can eat inside but there’s no one in there. Very slow service, took 30 mins for a green salad & drinks. The HealthHouse is currently closed so the indoor pool etc isn’t open despite there being a brochure in the room. The spa & treatment rooms are still open, but not the main indoor spa pool area. Nor is the Felix restaurant. Asked how to get to the pool/jacuzzi outside our room to be told that was for the apartments only. There is a main pool by the sea. You need a car as there are only a few restaurants in walking distance. For a 5 star hotel it has very limited facilities. Rooms are 5 star, hotel facilities are not. Ok for a 3 day break, but we’re staying a week & already running out of options.

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• User:Jorge_is_Curious

  Trip type: Couples

  Elegance and comfort on the shore of the Mediterranean

  14 Jul 2023

  Las Dunas is extremely elegant and comfortable. Loved our room, a suite overlooking the sea. The bed was very comfortable, the bathroom was large and luxurious. Las Dunas is located right on the sea, with the Gran Senda seaside path/promenade connecting Marbella with Estepona between the property and the sea making for wonderful (and mostly shaded) morning and evening strolls. We ate breakfasts at the spa's tables right on the beach and beside the Gran Senda, which is comfortably shaded by umbrellas and the lush foliage of the Gran Senda. It was a great experience. The clientele was also elegant, no rudeness or bad manners observed anywhere. The area in which Las Dunas is located, the "Golden Mile", is less crowded, quieter, and more refined than some of the other coastal resort communities of the Mediterranean. Great place to go if you want to feel "special" and for special occasions.

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• User:Pathfinder568298

  Trip type: Couples

  A very warm welcome

  10 Mar 2023

  This is a beautiful hotel overlooking the sea with a wonderful Spa and pretty grounds. The staff were all very kind and attentive, they went out of their way to make our upcoming arrangements for a wedding memorable. We are looking forward to our stay here in May.

• User:867donaldd

  Trip type: Family

  Not as expected from such a beautiful and nice hotel. Management should be replace it as soon as possible

  10 Aug 2022

  This is a hotel which I have been staying for short times in 2020 and 2021. It is one of my favourites places to go off season.I went today for second time this summer to have a drink once at the end of July and it was OK except that the tables next to the sea were dirty.Today I went again and to my surprise and frustration the service was terrible and the drinks undrinkable. It is sad that such a lovely place it is worth it to go only off season because during the summer season is not good enough.

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• User:michalbW7600EI

  Trip type: Friends getaway

  Weekend gone wrong

  17 Jul 2022

  I travelled to Spain on my own to join a wedding party and was excited at the thought of a few days away from my family spent with special friends. The wedding party was staying at this hotel and on arrival everything seemed magical. Beautiful views greeted me and my room which was spacious and bright was ready upon arrival. I went to meet my friends by the pool and a few minutes later we went to sit at a table just outside the swimming pool located on the grass, front line to watch the waves and take in the sea air. We ordered some soft drinks and coffees and had a chat. One of my friends got up to use the ladies so we were left just the two of us when a gust of wind caused our umbrella to lift out of the base unexpectedly. My friends daughter who was sitting with me reacted intuitively and grabbed onto the pole but the wind was so strong that it caused the umbrella to fall on my right shoulder with a bang. Everything happened so quickly and in a matter of seconds and my friend who was walking back from the toilets ran into the restaurant asking for ice whilst a couple of waiters ran over and folded the umbrella. At no point did any of the staff ask whether assistance was needed and at that point none of us knew the damage to my shoulder. I sat there for a few minutes in shock from what had just happened and feeling grateful that the umbrella hadn’t landed on my head causing concussion. We spent the next 10-15 minutes observing the colour coming back to my face. I didn’t want to join my friends for lunch as my shoulder started to swell and I just wanted to cry so I urged them to go ahead and I started walking towards the room when a waiter ran after me and asked me to settle the bill. I was in total shock by the inconsiderate attitude, as I was clutching my shoulder which had already swelled whilst holding my beach bag trying to get to my room without crying in public. I went to reception and told them what had happened, how the umbrella hadn’t been secured to the base all the while tears running down my face from the pain and the shock and requested the manager call me. Approximately 30 minutes later the F&B manager called, I ran through the incident with her and she agreed that this was not acceptable. H&S was not adhered to and the staff were rude and inconsiderate, they should have called someone to assist and ensure no treatment was required. She would call me back..I spent the next couple of days with limited movement and a huge bruise coming through and still no call from anyone asking if I needed a Doctor or assistance (as I mentioned I travelled on my own). I kept going to the reception asking to speak with the manager but he was nowhere to be seen the entire weekend. The staff at the reception desk were absolutely clueless and had no inclination to show any empathy or care towards their guest. 10 minutes before my departure on the Monday morning the manager arrived and after having insisted that I speak to him before I check out he finally appeared and escorted me to a side room to have a chat. John “understood” and would investigate the incident. Of course he agreed that there should have been steps taken by his staff to ensure guest safety and there is protocol when accidents happen but in this case no one took any notice not only of the negligence of not securing the jumbo umbrellas on the beach but also the safety and care of their guests. John assured me that I would hear from him by email with his findings and compensation (I had already paid the bill) and they had credited the drinks which we had when the incident took place. A week went by and I didn’t hear from anyone so my husband sent an email to the manager. A few more days went by and we hadn’t had a response so we managed to get his mobile number and my husband sent him a message. A few days later a response came offering me a discount on my next stay and a free massage. I responded but am yet to hear back 2 weeks later. I am absolutely disgusted with the treatment a 5* rated hotel has shown me and am not surprised by the attitude of the waiters having now experienced the attitude of the General Manager John Kearney. They say you lead by example and this is absolutely spot on in this case. The example of the manager is of disregard and dismissal, exactly the same as what I experienced that day on the beach. A bunch of rude men. I have photos to show the bruise that has yet to fade. Go there at your own risk and don’t expect any 5 star treatment. The only 5* are the ones on the wall.

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