Macdonald Villacana Resort

Recent Reviews: 424

• User:SRTH1989

  Trip type: Family

  Nice but not ideal for babies

  05 Jul 2026

  Lovely, clean apartment with nice facilities but not the most family friendly. We booked a week’s stay with our 1 year old. When we arrived we were allocated a room on the second floor. No lift, two very steep, narrow sets of stairs where we had to carry our baby and his pram up every day. There were no concierge or help carrying all of our luggage on arrival. With a baby, this was difficult. I requested a cot when booking but wasn’t given one. Luckily we decided to take our travel cot with us or we would have been without. I also requested a high chair but was told we had to pay a hire fee? We have stayed in many hotels before and never been asked to pay for baby items. When we got to our room, the room key was broken. We had to do several trips back and forth to reception (quite a walk) and they couldn’t resolve it that evening. It meant we had to stay in our room until morning and even then, it wasn’t fixed until closer to lunch time. Not really much of an apology for all the inconvenience and all the back and forth trips to reception. The pools are nice and clean and there is a lovely restaurant on site. The food is lovely. Short walk down to the beach and there is a small convenience shop so you can stock up on water etc. They also sell freshly baked pastries for breakfast. Would recommend if travelling without young children. Probably wouldn’t go back unless we were guaranteed a ground floor room as it made getting in and out of the room very difficult and time consuming. Social Media Manager, Other at Macdonald Hotels & Resorts, responded to this review Dear Guest,Thank you for taking the time to share your feedback following your stay at Macdonald Villacana Resort.While we are sorry to hear that some aspects of your stay did not fully meet your expectations, we truly appreciate your kind comments about the cleanliness of the apartment, our swimming pools, the restaurant, and our convenient location close to the beach.We regret the inconvenience you experienced regarding your apartment allocation and the issues you encountered during your stay. We always encourage guests with specific accessibility or accommodation requirements to let us know in advance, and we will do our very best to accommodate these requests, subject to availability. We also appreciate your comments regarding the room key and the baby equipment, and these have been shared with the relevant team for review.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Kind regards,

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• User:Elaine C

  Trip type: Family

  Quality, peaceful, family break

  19 May 2026

  Just returned from a week’s break away with my mam (70s). This self-catering resort was ideal for us. Spacious, comfortable, and spotlessly clean apartment. Best bonus is the outdoor solarium terrace with sun loungers, dining, and BBQ option. Provision of pool towels, dishwasher, and additional cleaning items (variety of detergents), helped also. The reception staff are so friendly professional, and approachable for anything you need. The onsite shop has basics and is not overly expensive (and the owner Lisa is a character!) Lidl is not too far, about 20min walk other side, over the motorway. There are a few little restaurants/bars locally, ideal for a quiet holiday. The onsite bar Kai is a great spot for lovely local beers/wines etc., snacks, and a delicious restaurant menu for lunch and dinner (wonderful fresh grilled fish). Fransisco and his team are so professional at their job, and always smiling and welcoming. Warm friendly greetings every day from all bar and kitchen staff. The grounds/gardens/pool areas are beautiful and immaculate. An abundance of sun loungers. I loved that it's so safe too - you need your hotel key card to access large pool area. Entertainment hadn't really started yet, but would be nice to have a little low-key music in bar area. Overall, we had a wonderful, relaxing, quality holiday in Macdonald Villacana and will definitely return and recommend to others. Thank you! Aitana Urquia, Other at Macdonald Hotels & Resorts, responded to this review Dear Guest,Thank you very much for taking the time to share such a wonderful review of your stay at Macdonald Villacana Resort.We are delighted to hear that you and your mother enjoyed a relaxing and comfortable holiday with us. It is especially pleasing to know that you appreciated the spacious and spotless apartment, the outdoor solarium terrace, our beautiful gardens and pool areas, as well as the friendly and professional service provided by our reception team.We also truly appreciate your kind comments about the restaurant and bar experience.Thank you once again for your lovely recommendation. We look forward to welcoming you back to Macdonald Villacana Resort again in the future.Kind regards,

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• User:Mike S

  Trip type: Couples

  Don't bother

  05 Jan 2026

  Clean and tidy place. So snagging g issues but that's normal. Dead as a door nail....told if I want to buy a coffee go Cancelada.......asked if sauna and steamroller working and was told to call back later to check (hint it was not working)...... overall not impressed....2 people allowed in gym and 4 pieces of equipment Aitana Urquia, Other at Macdonald Hotels & Resorts, responded to this review Dear Guest,Thank you for sharing your feedback about Macdonald Villacana Resort. We are pleased to hear that you appreciated the cleanliness and the well-kept grounds.We are sorry that some services did not meet your expectations during your stay. The steam sauna experienced a temporary issue at that time but is now back in operation. We appreciate your comments, as they help us to continue improving.We hope to have the opportunity to provide you with a better experience in the future.Kind regards,

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• User:jaymoe2017

  Trip type: Couples

  Excellent resort, staff, facilities and location

  25 Oct 2025

  Beautiful location, with lovely facilities and friendly staff. We really enjoyed our stay. Accommodation was well looked after and very comfortable. Staff and service was excellent.Pools and gardens lovely well maintained.Nice relaxed feeling nothing too much troubleDefinitely recommend Aitana Urquia, Other at Macdonald Hotels & Resorts, responded to this review Thank you very much for your excellent rating and kind words. We’re delighted to know that you enjoyed your stay, the facilities, and the peaceful atmosphere of Villacana. Our team works with great dedication to ensure every visit is comfortable and relaxing, so feedback like yours is truly rewarding. We look forward to welcoming you back on your next visit.Kind regards,

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• User:Berry12Ex

  Trip type: Family

  Beautiful surroundings, clean

  07 Oct 2025

  Helpful staff, pleasant and v helpful with ideas for restaurants .Apartment clean but needs upgrading my as no washing machine and furniture tiredm Aitana Urquia, Other at Macdonald Hotels & Resorts, responded to this review Thank you very much for sharing your feedback and for your kind words about our staff and the beautiful surroundings of the resort. We’re glad to hear that you appreciated the cleanliness and the attentive service from our team. We also value your comments regarding the apartment and take note of your observations, as we continue working on the renovation and improvement of our facilities. We look forward to welcoming you back soon to Macdonald Villacana Resort for an even better experience.Kind regards,

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