Pierre & Vacances Resort Terrazas Costa del Sol

Recent Reviews: 1695

• User:Debris61

  Trip type: Couples

  Down at heels complex,could be fabulous

  27 Sept 2026

  A car needed if you want to eat locally or visit shops and supermarkets,note you will be charged e5.oo per day to park outside your accommodation,or park. For free on the road if you don't mind the walk .The properties have a general air of neglect about them, definitely need refurbishment,and you will be charged a e200.00 deposit which is refunded once you leave.Don't expect beding or towels changed or a clean of the rooms ,we stayed for 7 days ,although the room was clean when we arrived,and you must remove all rubbish on the day of departure.Pool now shuts at 6.00 which is strictly enforced and no just lying on the sunbeds after that time.Many of the said amenities are not open and the on site shop is woeful, didn't bother to eat or drink here either as prices appeared very high.Staff in reception polite with us ,not so much with others who had cause to complain.Shower and body wash provided,along with dish washer tablets and cleaning products.This was a cheap and cheerful holiday ,so you get what you pay for,overall I would not stay here again Hotel Manager, Owner at Pierre & Vacances Terrazas Costa Del Sol Resort, responded to this review Dear Guest,Thank you for sharing your opinion after your recent stay at Pierre & Vacances Terrazas Costa del Sol.We are pleased that you found our reception team courteous.We understand how certain limitations can affect the overall experience, and we regret that some elements left you with a less favourable impression. The pool closing time allows for essential maintenance and safety checks. Housekeeping is provided every fourth day during a week-long stay, and we encourage guests to reach out to reception for any additional needs during their visit. Our on-site mini-market also stocks basic essentials and operates daily, while the village offers several dining options that many guests find a convenient part of their holiday.Nonetheless, we appreciate your balanced perspective and are glad that you took advantage of the practical amenities provided in your apartment.Your feedback helps us reflect on the experience we deliver, and we hope that the Andalusian setting still offered moments of enjoyment.We would value the opportunity to welcome you again.Best regards,General Manager

  Read more

• User:natc09

  Trip type: Family

  Nice get away

  17 Sept 2026

  I was worried after reading the reviews but tbf the place has been great, especially for the price. The pool is lovey and in September not too busy. The staff are friendly and helpful . The views are beautiful and I was impressed with the room, very spacious .I would say it is far from anything. If you drive then great if you don’t then taxis can be a pain. But overall we have had a lovely time Hotel Manager, Owner at Pierre & Vacances Terrazas Costa Del Sol Resort, responded to this review Dear Guest,Thank you for taking the time to leave a review.We are delighted that your stay turned out so well, especially after your initial concerns. It is wonderful that you found the pool so enjoyable and that September gave you just the right atmosphere without the crowds.Our team is glad you felt well looked after, and we are proud the room impressed you with its space and comfort. Those panoramic views are something we love sharing with our guests, and we are so pleased they left a mark on your holiday.That said, we understand that getting around without a car can feel less convenient. Our village sits in a peaceful hillside setting, which brings those stunning views but also means taxi services are not always as prompt as one would hope.Nonetheless, we are happy that overall you had a lovely time with us. The combination of a spacious room, friendly service, and a relaxing pool really does create a wonderful break on the Costa del Sol.We hope we may have the pleasure of welcoming you back soon. Kind regards,General Manager

  Read more

• User:davidlU8322BN

  Trip type: Friends getaway

  Avoid aviod avoid

  14 Sept 2026

  Possibly the worst place I've stayed in 50 years its like a refugee camp ! Filthy dirty, dangerous and subsiding walls and pavements, the 1st room i was allocated absolutely stank ,I recognised the smell it was that of decaying rodents absolutely putrid,the second room was slightly better but filthy dirty ,the toilet was grosse ,the fridge was rusty and the balcony in a terrible state of disrepair.Tried the breakfast the 1st day absolutely rotten, dirty tables and terrible food ?? the pool area has broken sunbeds ,the whole place needs condemning! Unsurprisingly the smell of weed is pungent and some really dodgy looking carachters hanging around day and night ,they charge you €5 per day to park your car even though there is never a space, I cannot stress enough DO NOT BOOK HERE !!! THEY HAVE THE NERVE TO TAKE €200 DEPOSIT INCASE YOU DAMAGE ANYTHING!!! STILL WAITING FOR THIS TO BE RETURNED AND BY THE LOOK OF IT SO ARE LOTS OF OTHER PEOPLE TOTAL SCAM .BE WARNED ?? Hotel Manager, Owner at Pierre & Vacances Terrazas Costa Del Sol Resort, responded to this review Dear David,Thank you for this feedback about your recent stay at Pierre & Vacances Terrazas Costa del Sol.We are truly sorry to hear that some aspects of your stay did not meet your expectations.Cleanliness and upkeep are matters we take seriously, and we regret that your accommodation fell short of the standard we aim to provide. Our housekeeping team carries out regular servicing every four days, and we encourage guests to reach out to reception should anything require immediate attention, as we are always ready to assist.We understand your frustration regarding the deposit return. Banks take time to process these preauthorisations, and we are actively working to improve this procedure. We invite you to submit a request through our dedicated portal with a redacted copy of your statement so we can investigate and help resolve the matter swiftly.We would be delighted to welcome you back on another occasion.Kind regards,General Manager

  Read more

• User:Lyndsey B

  Trip type: Family

  Excellent Stay!! Amazing Views

  03 Sept 2026

  After reading all the negative reviews, I was a little nervous about visiting this hotel. I’ve just returned today after an 11-night stay, so I wanted to share my honest experience.The hotel is very large, with the most amazing views of the Rock of Gibraltar — absolutely breathtaking. Our room was clean and spacious, with a large balcony and everything we needed. The room was cleaned midway through our stay, which was perfectly fine for us.We didn’t experience any problems with ants. We made sure to remove our rubbish daily and swept the floors, so perhaps this helped.The grounds are beautiful, although there are some areas that could do with a little maintenance. However, given the size of the grounds, I can imagine this has to be done in stages, and it certainly didn’t affect our stay.You will need a car, but we checked the location carefully before booking and were prepared for this. Most people staying at the hotel seemed to have a car anyway.The pool area and snack bar were fantastic. One thing I particularly liked was how well they managed the sunbed situation. If towels were left on beds for long periods without anyone using them, staff would remove them, which was very refreshing to see!All of the staff we encountered — reception, cleaners, lifeguards and security — were very pleasant and helpful. This made it surprising to read some of the negative comments about the staff in other reviews, as this certainly wasn’t our experience.Yes, there is a £200 room deposit, but I checked out at 2am this morning and had received my deposit back by 12pm the same day, so there was no issue at all.Overall, we really enjoyed our 11-night stay and, based on our experience, I would definitely return to this hotel. Sometimes it’s worth experiencing a place for yourself rather than being put off by the negative reviews! Hotel Manager, Owner at Pierre & Vacances Terrazas Costa Del Sol Resort, responded to this review Dear Lyndsey,We would like to thank you for this kind feedback about your experience at Pierre & Vacances Terrazas Costa del Sol.We are delighted that you enjoyed the breathtaking views of the Rock of Gibraltar from our village. Your satisfaction with the spacious and clean accommodation, complete with its large balcony, is truly rewarding.We are also glad that you appreciated our grounds, though we are sorry for any shortcomings you noticed. Our grounds team works hard to maintain the beautiful setting across the whole property and we value your understanding.Furthermore, we are thrilled that you found our pool area and snack bar fantastic and that our sunbed management system worked so well for you. Your kind words about our team members, including those from reception, cleaning, lifeguard services and security, mean a great deal to us, and we will be sure to share them with the entire staff.We would love to welcome you back!Kind regards,General Manager

  Read more

• User:Jimmy D

  Trip type: Family

  You get what you pay for!

  20 Aug 2026

  The location as in the views are unbelievable. The accommodation is tired. It's lacking love, if you look around it was obviously once a real quality hotel. All fountains turned off, paint pealing off all the walls. Kids club and additional buildings all locked up. Gardens and planters empty.The view is stunning. On arrival at 2am we were placed in building 13, a tired building at the bottom of the complex, views of another building and the bins. The smell from the shower tray drains was unbearable, we slept then went to reception in the morning. They were going to send maintenance but I asked about upgrades and for 200euros a sea view was availiable. Best money I've spent, loved building, fresh smell. Much much better. The hotel is actually a complex of apartments it's huge, think a holiday village. Some is rough some is great.. Facilities are poor, restaurant is bar food and terrible. The shop doesn't sell a single meal you could put together. There's a buffet at a price a head but it's small and everyone said poor. Shop contains Crisps water, pop, baguette that's about it... You will need a car or use UBER. Please attend Lidl in Sottogrande don't head to Manilva (think posh quiet large aisles vs rough and busy) Now for a meal, Sotogrande harbour is stunning and all the food is great and that's the best beach by a mile. But again need a car about 12mins drive..If you want to sit by the pool all day, and happy to cook on a few hobs then it's a great hotel, pool and the views are fantastic.If you like a walk, want some entertainment or go out for a meal of an evening. (then manage your booking and move hotel)..Get what you pay for, ok holiday that frustrates as you can see the potential in a once great facility. Hotel Manager, Owner at Pierre & Vacances Terrazas Costa Del Sol Resort, responded to this review Dear James,Thank you for choosing to stay with us and for sharing your review.We are pleased that you sincerely valued the remarkable scenery our location offers, as well as the relaxing moments by the pool. Your appreciation for the ability to select an accommodation upgrade and your enjoyment of the fresh atmosphere in your new room are also very encouraging to us.However, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our team regrets that certain services and the overall condition of communal spaces did not match the standards you anticipated. We will certainly consider your comments regarding the variety in our on-site dining and the convenience of our shop, as we always aim to enhance guest satisfaction. We understand that getting around the area requires planning, and we recognize that this may affect comfort for some of our visitors. Your feedback about the facility's upkeep and atmosphere will also be taken into consideration.Nonetheless, we are delighted that the village backdrop and proximity to local attractions such as Sotogrande provided memorable experiences during your visit.Best regards,General Manager

  Read more