Puente Romano Marbella

Recent Reviews: 2832

• User:Nicolas G

  Trip type: Family

  Puente Romano in May 2026

  17 May 2026

  Puente Romano exceeded our expectations - thank you team! Hotel- cmanager, Owner at Puente Romano Marbella, responded to this review Dear Nicolas,Thanks for leaving us such an awesome review!We are thrilled to hear your stay at Puente Romano Marbella was beyond expectations.We are honoured that our team delivered great service which exceeded your expectations. It is our responsibility to ensure that our customers all receive personalised care and attention during their visit with us.We trust that you were able to enjoy fine dining in our acclaimed restaurants Nobu and Cipriani, as well as our famous spa services.See you soon for another great experience!Álvaro Gutierrez, Director

  Read more

• User:Roam62506486701

  Trip type: Couples

  Four star hotel with 5 star notions

  15 May 2026

  My husband and I recently stayed at Puente Romano for a short break. We had great expectations for this hotel. It was beyond disappointing.Firstly the pool situation is an absolute disgrace. They advertise they have 4 /5 pools - however two of these pools (one at La Petit Maison and the second adults pool at Coya) are fee paying (approx €200/€300 for two people). The remaining two pools included with the hotel stay aka no extra fee included were consistently full by 10/10.30am and every day people arriving later than this were forced to either pay to go to the other pools. I should note also the beach beds were full by this stage also. In my opinion that is an absolute disgrace and not acceptable for the cost of a nights stay. You shouldn’t have to get down to the pool early to gaurentee your spot while on holiday. Families should especially be wary of this - if you are not down at the pool by 9/9.30am you will not get a spot.Just to note the resort is huge and the map / directions around it are not easy to follow. The gym and spa are behind La petit maison with very few signs. The hotel staff were terrible at giving directions and certainly never guided you to where you wanted to go themselves. The staff are ok, it felt the hotel was a job for them and we never saw anyone being particularly helpful or friendly. Check in was disjointed. No one helped bring our bags into the foyer and the lady at check in failed to mention the additional costs for the so called “included pools”Turn down service was poor for a 5 star hotel. All they did was close the curtains and didn’t take away used cups or refill the tea / coffee stations. Small thing to pick at but again bad form when you are paying 5 star hotel fees. They were also slow to replace any amenities used during normal room make up. Overall, we have stayed at a lot of 5 star resorts and found the facilities and customer service really let Puente Romano down. The pool situation is the worst thing about this hotel. Definitely not worth the money. A sure place for an Instagram influencer but behind the glamorous facade there’s no customer service, the pools have minimal availability and the restaurants are an absolute rip off.

  Read more

• User:Radu S

  Trip type: Couples

  Perfect holiday break

  10 May 2026

  Everything was nice: hotel area, hotel beach, restaurants (SeaGrill and chiringuito) and the hotel room. All staff very polite and attentive. Hotel- cmanager, Owner at Puente Romano Marbella, responded to this review Dear Radu,Thank you for this positive review.It is wonderful that you had such a great experience at Puente Romano Marbella.We are delighted that you found everything to your liking during your stay. It is fantastic that you enjoyed the resort grounds, our beachfront location, and the dining experiences at Sea Grill and El Chiringuito. We are pleased that your accommodation met your expectations and that our team was able to provide you with the attentive service that makes your holiday truly memorable.We look forward to welcoming you back.Kind regards,Álvaro Gutierrez, Director

  Read more

• User:Tene S

  Trip type: Friends getaway

  Can’t go wrong with Sea grill!

  08 May 2026

  I visited Sea Grill in puente romano for lunch with my friends and the experience was absolutely amazing - the food, view, service - top! Even the homemade brioche bread with butter just melts in your mouth.. will return to try the Petit Maison for sure! Hotel- cmanager, Owner at Puente Romano Marbella, responded to this review Dear Tene,Thank you for your kind review.We are thrilled to hear that you had such a wonderful time during your visit to Puente Romano Marbella.It’s delightful to know you enjoyed the culinary offerings and our team's attentive service. The breathtaking views from Sea Grill are something we take pride in, and we’re so happy they added to your memorable lunch.We would love to welcome you back!Kind regards,Álvaro Gutierrez, Director

  Read more

• User:Danielle T

  Trip type: Family

  Don’t stay in the hotel, just visit the restaurants

  08 May 2026

  We are currently 3 days into our 5 day stay at Puente Romano Marbella and overall are feeling quite conflicted. There are definitely some excellent aspects to the resort, but for the price point and reputation, there were also too many issues to ignore.The positives first - the grounds are beautiful. The resort is well landscaped with flowers and greenery throughout, and everything is kept very clean. Breakfast at the Sea Grill is excellent (although my husband remarked that some of the the hot breakfast was cold), and the variety of restaurants across the resort is one of its strongest points. The reception team were also lovely and very helpful when it came to arranging restaurant reservations, and the golf buggy drivers were consistently friendly too.Our room itself was nice and I think we have had a renovated suite, although unfortunately the bathroom smells strongly of stale cigarettes, which was unpleasant.That said, the service across the resort was nowhere near the standard expected of a luxury 5-star hotel charging four-figure nightly sums for rooms.The main pool service was particularly poor. Lifeguards were openly reserving sunbeds for guests who had been gone for over two hours, and if you tried to ask about availability they would just walk away and ignore you. We visited in mid-May - still technically out of season - and it was almost impossible to get a sunbed.Service at every pool was incredibly slow. Ordering even a simple drink regularly took around 45 minutes, and multiple other guests mentioned having the same experience. The drinks themselves felt more like something from a cheap all-inclusive resort than a luxury hotel - often warm, missing ice, and poorly made. One piña colada arrived tasting almost entirely of lime juice because they had added huge amounts of lime, and when we queried it the staff argued that this was how it was supposed to be made. Management did call to apologise, which was appreciated, but unfortunately we didn’t notice any real improvement afterwards.Another major frustration was the constant extra charges. Despite the already extremely high room rates, you have to pay over €100 extra per room if you want decent high-speed WiFi (which was still patchy throughout our stay and even non-existent at the Le Petit Maison pool). If you want to use the beach pool, hotel guests still have to pay €100 per person for a sunbed (there are 6 of us so paying €600 just to sit by a pool is INSANE, however we ended up having to do it as there were no spaces at the free ones). Meanwhile, non-hotel guests seemed to freely walk in and use many of the facilities anyway, making the pools overcrowded. It felt bizarre to be paying such high room rates while then being charged extra simply to sit by a pool within the resort complex.The spa situation was even more surprising. Hotel guests still have to pay approximately €150 per person just to use the spa facilities. I have genuinely never experienced this at comparable luxury hotels such as Four Seasons or Ritz Paris. It felt especially unreasonable given that there is very little to do at the resort when the weather is bad.Only one pool was heated (Rachel’s Eco Love), which felt ridiculous for May as the others were freezing cold. The food at Rachel’s Eco Love also took around an hour for basic burgers, and did not taste very good.There were also several operational issues that simply shouldn’t happen at this level:We found two huge cockroaches in our room within 30 minutes of each other on the first day we arrived. To be fair, staff did send someone quickly with spray, but rooms should have been checked before guests check in as they are a known pest to the area.Room service regularly took around an hour for breakfast or lunch, and they messed up one of the orders which meant I was waiting an additional 20 minutes on top of the hour waiting. The room service coffee was also really bad and tasted like a nespresso coffee pod.We requested extra mugs for tea which never arrived.The TV in the bedroom did not work upon arrival and required maintenance to come fix it. This should have been checked prior to check in.Complimentary water was strangely always served warm and never placed in the fridge.I also booked what I specifically requested as a one-to-one Pilates session, only to be placed into a group class instead. The instructor was good, but there was barely any air conditioning in the studio. The pricing also made no sense - the group class was €42 per person, while I had been quoted €80 per person for a private reformer session, meaning that for two people the “public” class actually worked out more expensive than doing a private session.Overall, Puente Romano is undeniably beautiful and has fantastic restaurants and grounds, but the actual hotel experience and service levels fell well below expectations for a resort at this price point. It often felt more like a crowded beach club complex than a true luxury hotel experience. My advice would be to stay at a better hotel and just use the restaurant facilities as many of the restaurants have their own pools.

  Read more