Apartamentos Hesperia Bristol Playa

Recent Reviews: 3169

• User:Chloe A

  Trip type: Solo travel

  sea-facing apartment review

  01 Oct 2026

  I recently stayed in one of the sea-facing apartments and unfortunately found the accommodation very disappointing.The apartment was very out dated and in need of refurbishment. There were several maintenance issues, including peeling and missing paint on the doors and walls, curtains need a good clean, rusting pipes in the bathroom, and a general feeling that the property needed refreshing. The fridge was not clean on arrival, and although the reception staff and Jet2 representatives were helpful and arranged for it to be cleaned, this did not change the overall condition of the apartment.There were also ants in both the kitchen and bedroom, which was frustrating during the stay. The bedding was not changed during our visit, and the lack of air conditioning made the apartment uncomfortable at times.On a positive note, the location is excellent, particularly for access to the beach/harbour being an 20 minute walk and local amenities close by. The pool area was also well maintained and enjoyable to use throughout the holiday. The staff were friendly and helpful when issues were raised.Overall, while the location and pool area are definite strengths, the accommodation itself would benefit from significant updating, improved cleanliness standards, and better maintenance. Hesperia Bristol Playa , Innkeeper at Apartamentos Hesperia Bristol Playa, responded to this review Dear Chloe AThank you for taking the time to share your experience with us. We are sorry to learn that your stay did not meet expectations and appreciate your candid perspective.We are grateful for your recognition of our team’s friendliness and professionalism, as well as the convenient location and the well-kept pool area. It is encouraging to know these aspects contributed positively to your visit.We understand how important well-presented accommodation is to a comfortable stay. Your observations regarding cleanliness and upkeep are valued, and we will continue working to ensure our standards are consistently reflected throughout our apartments.Regarding bedding and housekeeping, a cleaning service is included for stays of seven nights, with a change of sheets and towels and an apartment clean. For shorter stays, this service is not included, and this information is provided during the booking process.With respect to temperature control, our property does not feature air conditioning as indicated on official booking channels. Guests who wish may rent fans from reception for an additional fee.We appreciate your note about insects. The island’s subtropical climate and garden areas can increase their presence, while our pest control measures are current and conducted in line with regulations.For clarity, there is a single official entrance for guest access to the accommodations. Other doors on the premises are designated as emergency exits for use by resort staff.We value your feedback and remain committed to providing a welcoming environment and reliable service. We hope to have the opportunity to offer you a more seamless experience on a future visit.Best regards,Emanuela Gavazzi Hesperia Bristol Playa

  Read more

• User:Colin J

  Trip type: Family

  Hesperia Bristol Playa

  30 Sept 2026

  Visited this resort on the 20th - 29th of September, having briefly read over one or two previously written reviews, we had a slight concern on what too expect. However, once we had arrived we were greeted by an excellent team at reception, very helpful with checking in and showing us to our apartment and we where arrived at our accommodation, those concerns we had were dismissed. Although a little dated, the room, balcony area and the resort was clean and tidy, with numerous workers carrying out various duties throughout the day and into the early evening. The pool area was clean, loads of sun loungers and and plenty of space too move around. The pool side bar and the staff working from it we're excellent, along with the onsite supermarket. Perfect location for the main strip and old town square, with various evening entertainment. after an evening in town, a visit to the hotel bar was a delight. background music, mixing and communicating with other guests and looked after by the excellent bar staff, in particular young Amin, what a star.This being our first stay at Hesperia Bristol Playa and our second time too Collalejo, our first visit was 15yrs ago. in my opinion this location is everything you could want and is good value for money, compared to other resorts.thank you all at Hesperia Bristol Playa.Mr & Mrs C Johnston Hesperia Bristol Playa , Innkeeper at Apartamentos Hesperia Bristol Playa, responded to this review Dear Colin JThank you for choosing our hotel for your September stay and for sharing such a thoughtful account of your visit. We are delighted that our attentive and friendly reception team made you feel welcome from the moment you arrived, and that the bar colleagues helped create enjoyable evenings.We sincerely appreciate your recognition of our team’s professionalism and the warm service at the pool bar and hotel bar. Your satisfaction is our greatest reward, and it is wonderful to know the atmosphere encouraged conversation with fellow guests.We are pleased that you found the apartment, balcony, and resort areas well cared for. Thank you for acknowledging the cleanliness of our facilities; maintaining high hygiene standards is a priority for us. For clarity on housekeeping, a cleaning service is included for stays of seven nights, with fresh linens, towels, and an apartment clean; for shorter stays, this service is not included, and these details are provided at the time of booking.It is also helpful that you mentioned the layout and access around the grounds. For guest safety and privacy, the property has a single main entrance for accommodations, while other doors are designated as emergency access for our staff.We are glad the location suited your plans, with easy access to local attractions and ample space around the pool to relax. Your perspective on value is greatly appreciated.We look forward to welcoming you back on your next visit to the area.Best regards,Bryan Ramos Hesperia Bristol Playa

  Read more

• User:Patricia V

  Trip type: Family

  Cheerful and Friendly

  26 Sept 2026

  Nice location easy for Town, Harbour and Local transport and Parking ,Very relaxed and friendly Atmosphere, Rooms basic but clean and well attended by very friendly Staff, reception are friendly helpful and informative. Three pools ( one children’s ) with pool bar serving drinks and snacks from 8-7 every day , good food & drinks, friendly staff.Evening bar 7- late with entertainment, all in all a charming traditional Apartment Hotel , prices very reasonable , cheerful and well run Hesperia Bristol Playa , Innkeeper at Apartamentos Hesperia Bristol Playa, responded to this review Dear Guest,Thank you very much for your wonderful review and for taking the time to share your experience with us.We are delighted to hear that you enjoyed our convenient location, the relaxed and friendly atmosphere, and the service provided by our team. Your kind words about our reception, housekeeping, bar staff, and facilities are greatly appreciated and will be shared with the entire team.It is especially rewarding to know that you found the apartments clean, the food and drinks enjoyable, and the overall experience good value for money. Creating a welcoming environment for our guests is our priority, and we are pleased that this was reflected in your stay.Thank you once again for your recommendation. We look forward to welcoming you back to Hesperia Bristol Playa in the near future.Kind regards,Emanuela Gavazzi

  Read more

• User:lindsayt464

  Trip type: Family

  Wouldn’t stay again

  25 Sept 2026

  The location was spot on as was the pool and Danny’s pool bar. The only let down was that we stayed for 2 weeks and our apartment wasn’t cleaned once. We had to collect our own bedding and change it ourselves. Hesperia Bristol Playa , Innkeeper at Apartamentos Hesperia Bristol Playa, responded to this review Dear lindsayt464Thank you for sharing your experience with us. We are pleased to know you enjoyed the location, the pool, and the service at Danny’s pool bar.We are sorry that the housekeeping schedule did not meet your expectations during your two-week stay. For stays of seven nights, our service includes an apartment cleaning with fresh sheets and towels, and details about this schedule are provided at the time of booking.We appreciate your comment and will continue to focus on ensuring our cleaning reflects the high standards we strive to uphold. Your feedback is invaluable to our team.We hope to have the opportunity to welcome you again for a stay that is seamless in every respect.Best regards,Bryan Ramos Hesperia Bristol Playa

  Read more

• User:Ian S

  Trip type: Family

  A truly amazing holiday

  23 Sept 2026

  Myself and my family visit this complex twice a year and think it’s amazing the rooms are basic but clean and comfortable and have all the utensils to make food if you want to. The staff are polite and very helpful and Bryan the manager will do anything he can to make your stay perfect he always goes the extra mile to ensure your stay is memorable and as perfect as it can be. The shops and restaurants are a 15 minute walk away where food and drink are plentiful we have already booked up for 2 holidays in 2027 and can’t wait to meet the staff and Bryan again Hesperia Bristol Playa , Innkeeper at Apartamentos Hesperia Bristol Playa, responded to this review Dear Ian SThank you for sharing such encouraging feedback about your family’s regular stays with us. We are delighted to know our attentive, friendly service helped make your visits so enjoyable; your satisfaction is truly our greatest reward.We appreciate your recognition of our team’s professionalism and helpful spirit. It is wonderful to hear that our colleagues consistently go the extra mile to make your time with us memorable.Thank you as well for noting the comfort and cleanliness of the accommodations. Impeccable hygiene is a priority for us, and we are pleased that this was reflected during your stay.We are also glad you found the in-room facilities convenient for preparing meals and enjoyed the variety and quality of dishes available. Your acknowledgment of these details means a great deal to our team.For your future visits, please note that for stays of seven nights, a full cleaning service is included, with fresh linens, towels, and an apartment clean. For shorter stays, this service is not included, and all details are provided at the time of booking.As a reminder, there is one official entrance to the property for guest access to the accommodations. Other doors on-site are designated as emergency exits for staff use.We are honored by your continued loyalty and look forward to welcoming you and your family again in 2027.Best regards,Emanuela Gavazzi Hesperia Bristol Playa

  Read more