Apartments Garden & Sea Boutique Lodging By Livvo

Recent Reviews: 68

• User:welshwoolyback

  Trip type: Couples

  Amazing Boutique Apartment

  28 Mar 2026

  The apartment location is probably the best we've ever had, offering amazing sea views. We had a quiet double bedroom which is more than adequate with safe in the wardrobe. The shower room was also adequate. The living area/ kitchen is big, leading onto a large balcony with an amazing sea view. Lovely furniture in a clean environment, it's ideal for a relaxing holiday. The sitting room also had a sofa bed. We will definitely be coming back here. Thanks to the lovely staff for make our stay so good. Esmeralda Resorts, Marketing at Garden & Sea Boutique Lodging by LIVVO, responded to this review Dear welshwoolyback,Thank you very much for your wonderful review and for choosing Garden & Sea Boutique Lodging for your holidays.We are delighted to hear that you enjoyed the apartment.It is great to know that the overall atmosphere contributed to a relaxing holiday experience.Your kind words about our team mean a great deal to us , thank you for taking the time to share them.We truly look forward to welcoming you back again in the future.Kind regards,Garden & Sea Boutique Lodging Team

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• User:Fearless45547488710

  Trip type: Couples

  super friendly spotlessley clean staff incredibley proud of their complex

  24 Sept 2025

  A fantastic 2 weeks staying at the garden and seaview apartments.Amazing sea front room spotlessly clean friendly attentive staff who genuinley go the extra mile to make sure your stay is perfect .cannot fault a genuine team of people who really do care about your stay.Great perfect location Esmeralda Resorts, Marketing at Garden & Sea Boutique Lodging by LIVVO, responded to this review Sehr geehrter Gast,Vielen Dank für Ihre freundlichen Worte und dass Sie sich die Zeit genommen haben, Ihre Erfahrungen zu teilen. Es freut uns sehr, dass Ihnen die Sauberkeit, die Lage und das Engagement unseres Teams für einen perfekten Aufenthalt gefallen haben.Wir freuen uns darauf, Sie erneut in den Garden & Sea Boutique Lodging begrüssen zu dürfen und Ihnen einen weiteren unvergesslichen Aufenthalt zu ermöglichen.Mit freundlichen GrüssenIhr Garden & Sea Boutique Lodging Team

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• User:Rebecca4268

  Trip type: Family

  Not what we booked

  02 Aug 2025

  Be warned if you have booked through Love Holidays. Booked what we thought was a 2 bedroom duplex apartment with Love Holidays. When we arrived it was a 1 bedroom apartment with a pull down bed in the lounge, this was far from ideal with our adult daughter. Tried to speak to Reception but couldn’t make them understand. It seems a 2 bedroom apartment is one bedroom and 3 bedroom is 2 bedrooms. They definitely need to liaise with their supplier to advertise the apartments properly. There is not a lot of privacy on the terraces as the staff are in and out of the gardens all the time. One afternoon while eating lunch they randomly started butchering the palms trees. We were told that we had to go inside with no warning, the terrace was left in a real mess. The apartments themselves are clean and modern but we wouldn’t return. Esmeralda Resorts, Marketing at Garden & Sea Boutique Lodging by LIVVO, responded to this review Dear Guest,Thank you for taking the time to share your feedback.We are truly sorry to hear that your stay did not meet your expectations. However, we would like to clarify that we do not offer 2-bedroom apartments on our official website or through any of the channels directly managed by us. You are welcome to verify this information at any time by visiting our official website.We regret any confusion that may have arisen through third-party agencies such as Love Holidays, over whose listings and descriptions we do not have direct control. We are in regular contact with our partners to ensure that all published information is as accurate and transparent as possible.Regarding the garden maintenance, we apologize if it disrupted your lunch. These tasks are essential to maintaining the cleanliness and appearance of the property, and we always strive to carry them out with minimal inconvenience to our guests.We appreciate your positive comments about the cleanliness and modern design of our apartments. We’re sorry to hear that you would not consider returning, but should you choose to visit us again, we would be happy to welcome you.Kind regards,The team at Apartamentos Garden&Sea Boutique Lodging

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• User:Acorn T

  Trip type: Couples

  Bad View. Bad Customer Care.

  12 Jul 2025

  Very disappointed with our holiday here sadly. Firstly may I say Morro Jable is sensational. The most beautiful place.Garden & Sea Boutique overall are lovely clean apartments however they mislead you on what view you will get when you book the more expensive apartments closer to the sea. After a very difficult start to 2025 (my brother died unexpectedly) we decided, to book a holiday which would also coincide with my Birthday. We chose these apartments due to the "view" in the brochure (see first picture). However when we arrived (Saturday) the first thing we noticed was the view was very noticeably obstructed by a huge Palm Tree that was most definitely not in the pictures of the brochure. (see second picture). We went straight back to reception and spoke to a very nice lady, who said that we were not the first to complain about this" and that nothing could be done until Monday, but she did think we could be moved then. We did not unpack on the assumption that we would be moved on the Monday and actually get the view that we have signed up for. Sadly that was not the case. Monday came and we were fobbed off yet again by a different receptionist saying the manager ("Ana") was off today (even though she was also nowhere to be seen over the weekend either") and it would be dealt with tomorrow. On the Tuesday Ana was very unsympathetic to be honest and said that we could be moved to an alternative apartment but they would were not at the front with the view (that we had only come here for) but it was a duplex apartment. The apartment was lovely but it had a view of a road not the sea at all so we declined. Ana then said if we booked directly with them in the future because of the disappointment we could get 50% off a future booking but we would have to stay where we were for this holiday. We reluctantly agreed to this as it was now Tuesday and we had already wasted enough time trying to get moved and the stress it was causing was not helping. We didn't even both unpacking to be honest. The holiday was not ruined by any means (Like I said earlier Morro Jable is stunning), but it did leave a bitter taste in my mouth. It was also my Birthday on the Thursday and I wanted to try and enjoy the time we had left. We came back to this country and I sent various e mails asking for the 50% to be put in writing so that when I came to book I had proof of what had been said. Surprise surprise no answer whatsoever to any of them. So I whatsapped the reception and eventually got a response......saying that it was 15% that was agreed not 50%. Now I am a lot of things but deaf is not one of them and myself and my husband both heard 50% (which now believe was said just to get us out of reception and out of their hair). I have declined this offer after the amount of toing and froing I have had to do with this hotel in particular I wouldn't want to go back here after the rudeness I have encountered especially since my return to the UK but also I find the offer insulting. They obviously do not care the upset this and they have caused. If I hadnt signed up for the spectacular view that was offered in the brochure, I would have no complaints about the apartments, I really wouldnt . It was in a fantastic location and the apartments were immaculately clean, however please be aware that you wont get what you pay for if you choose the sea view apartments, and the staff wont care when you complain. Esmeralda Resorts, Marketing at Garden & Sea Boutique Lodging by LIVVO, responded to this review Dear GuestThank you for taking the time to share your experience. First and foremost, we would like to extend our sincere condolences for your loss. We truly understand how important this holiday was for you, especially during such a difficult time.We are genuinely sorry to hear that your stay did not fully meet your expectations, particularly with regard to the sea view and the communication around it. While we strive to provide accurate representations of our apartments, we acknowledge that natural elements such as palm trees may grow and slightly affect the views over time. We regret that this was not clearly communicated and that it caused you such disappointment.Regarding the offer made during your stay, we would like to clarify that the goodwill gesture extended to you was a 15% discount on a future booking made directly with us. We understand that there may have been a misunderstanding at the time, and we’re sorry if this caused further frustration. At no point was a 50% discount confirmed by our team, and we regret that this expectation was not aligned with what was offered.Our intention was never to mislead, and we are truly sorry if you felt your concerns were not handled with the empathy and clarity they deserved. We take all feedback seriously and will review this situation internally to ensure that our communication is always consistent and transparent.We’re pleased to hear that you found Morro Jable beautiful and appreciated the cleanliness and location of our apartments. While we regret that this experience left a negative impression, we do hope you might reconsider and allow us the opportunity in the future to restore your confidence in our service.Kind regards,Garden & Sea Boutique Apartments Teams

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• User:Wilma V

  Trip type: Couples

  apartment okay, service zero

  09 Apr 2024

  We stayed here for nine nights as a group of two people. The location of this duplex apartment is excellent.The furnishings are okay, although the cupboards and doors (bathroom) on the bedroom floor need renovation. The lady at the reception and the housekeeping staff are friendly.However, we had a major problem with the jacuzzi.From day 2 we reported that the jacuzzi was not functioningA technician has been by every day since day 4, but we were not able to use the jacuzzi during our stay. Submitted a written complaint upon returning home, but no response. Recalled after 5 weeks, still no response. Very disappointing, considering the price range of the apartment (we paid 190 euros per night). That is why this accommodation scores a very poor score. Esmeralda Resorts, Marketing at Garden & Sea Boutique Lodging by LIVVO, responded to this review Liebe Wilma, vielen Dank für Ihr Feedback, das uns hilft, uns zu verbessern. Ich werde Ihre Beschwerde an unser Management weiterleiten, damit es sich mit Ihnen in Verbindung setzen kann. Es tut uns leid, dass Sie nicht die beste Erfahrung in unserer Einrichtung hatten, da wir eine Person in unserem Hotel haben, die für die Whirlpools verantwortlich ist und es sehr selten ist, dass sie nicht richtig funktionieren, da Probleme sofort behoben werden, wir möchten, dass Sie zurückkommen, um bei uns zu bleiben, damit wir Ihnen zeigen können, dass Sie einen wunderbaren Urlaub ohne Probleme haben können. Wir freuen uns darauf, Sie wieder in unserem Hotel begrüssen zu dürfen. Mit freundlichen Grüssen Garden&Sea Boutique Lodging Team

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