Atlantic Garden Beach Mate

Recent Reviews: 1328

• User:729jon

  Trip type: Couples

  Excellent complex

  05 Sept 2026

  We had an excellent stay here in July and would like to stay again in October but were informed that the swimming pools were undergoing refurbishment is this correct? Sunshine33504311108, Encargado del hostal at Atlantic Garden Beach Mate, responded to this review Dear guest, thanks for you review, we are happy to see you in october, the pools will be open, we will start may be in january to refurbish the pools.RegardsCarmine

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• User:Jordan W

  Trip type: Family

  Major cockroach problem and we eventually had to leave

  26 Aug 2026

  Unfortunately, our family holiday at Atlantic Garden Beach Mate became extremely disappointing.The whole complex feels very tired and run down and was not what we expected from the photos. When we arrived, only one of the two large swimming pools was available for the first three days.We also had concerns about the security of our apartment door, with the internal safety lock not working properly. We reported this but were effectively told that the doors were all the same, which was hardly reassuring when staying with children.However, by far the biggest problem was the cockroaches. This wasn't a case of seeing one occasional insect. We repeatedly found cockroaches throughout the kitchen and underneath the beds, despite doing our best to keep the apartment clean every day.It reached the point where our children were terrified and we barely slept because we were worried about cockroaches crawling around the apartment at night. We no longer felt comfortable preparing or storing food in the kitchen and ended up eating out more than planned.We reported the problem urgently and asked for help. The solution offered was essentially cockroach spray for us to use ourselves. We asked for a proper solution or alternative accommodation, but none was provided.Eventually, we simply couldn't face putting our children through another night there. After receiving no adequate solution, out of desperation we booked an Airbnb ourselves and left, at considerable additional expense. In 39 years, this is certainly a first for me and something I never want to experience again on holiday.We were told that the complex is fumigated monthly, which concerned us given what we were experiencing. After checking other reviews, we also found previous guests reporting problems with cockroaches. Had we appreciated the extent of this before travelling, we would not have booked.I also found management quite rude on occasions and, most disappointingly, unwilling to provide meaningful help when our family was desperate for a solution.We understand that insects can occur in warm climates, but repeatedly finding cockroaches throughout the kitchen and underneath the beds of family accommodation is not something we consider acceptable.Having to abandon accommodation we'd already paid for and pay for emergency accommodation ourselves was an awful way for our family holiday to end.We have photographs and videos documenting what we experienced and unfortunately could not recommend Atlantic Garden Beach Mate based on our stay. Damien Lerchundi, Guest Services / Front Office at Atlantic Garden Beach Mate, responded to this review Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly.

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• User:lizmacg860609

  Trip type: Couples

  Tired and soulless resort….had its day.

  12 Jul 2026

  The resort was quiet and always plenty of sun beds. Many of the apartments have sun beds on their balcony and people used those. Gardens were nicely kept and the pool water attended to a few times a week. A cleaner moped round it half heartedly. There was a pool guard daily. But only the bar was open, (6 days a week). The apartments above it got all the noise. The Gym was closed, restaurant closed and the space now full of the cleaner/caretakers junk which we had to walk past to get to our room. No reception, all entries are by keysafe. The resort had no energy, no life about it. It’s had its day. It’s very close to El Campanario shopping area, plenty shops, restaurants and bars, supermarket and local market twice a week. Damien Lerchundi, Guest Services / Front Office at Atlantic Garden Beach Mate, responded to this review Thank you for your feedbacks. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly.Atlantic Garden is a holiday homes complex offering great independence with limited services on offer (we do not have anymore a gym on site while our bar is only opened 6 days per week).

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• User:Sam T

  Trip type: Family

  Brilliant location

  08 Apr 2026

  We had a brilliant week at Atlantic Garden.I emailed them the morning we were arriving to ask for extra bedding as we knew we needed the sofa bed as our flight didn’t arrive in until 7pm, we got to the apartment and the sofa bed was already made up for us ?? The apartment had everything we needed; induction hob, fridge, kettle toaster and microwave. As it is gated it felt really safe for our two children 10 & 6 who loved going from the pool to the playground throughout the day. The proximity to the beautiful shopping centre and beach really made it for us. We will definitely return! Damien Lerchundi, Guest Services / Front Office at Atlantic Garden Beach Mate, responded to this review Thank you for taking the time to write a review. We are delighted that you enjoyed your visit. We look forward to seeing you again in the near future.

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• User:RoxanneL876

  Trip type: Couples

  Fantastic location, lovely spacious apartments

  20 Mar 2026

  We booked a private apartment in the Atlantic Gardens complex and loved it, such an excellent location, everywhere is so easy to get to. Our apartment was spacious with loads of storage, the gardens are beautiful and can even get a bite to eat and a drink at the poolside bar, will definitely be back again Damien Lerchundi, Guest Services / Front Office at Atlantic Garden Beach Mate, responded to this review Thank you for your kind comments and compliments – we are delighted that you enjoyed your stay and we look forward to welcoming you back again soon.

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