Hotel Ereza Mar

Recent Reviews: 1668

• User:OnAir56595790016

  Trip type: Couples

  this place could give prison a run for the money

  11 Oct 2026

  location great rooms great lovely and clean that is where the positives end sadly no atmosphere the food was very poor felt more like a prison stay ,some of the staff have in my opinion no right to be front of house ,petty rules and restriction's like moving chairs sunbeds and tables not because they were put in dangerous places but because the blue shirt animation guy didn't like them moved , a very over the top response throwing peoples belongings around and the sun beds and tables not very professional and could have been easily handled in a calm way but not with this man he wanted and needed to show everyone of the guests who was in charge and apparently guests that have stayed numerous times before have said he has always been like this so they tend to just stay out of his way and try not to aggravate him i have never been to a hotel that you cannot just join in with activity's ,or any of the daytime things like archery water polo aqua aerobics then you have also got to deal with some of the restaurant management staff who think it is perfectly acceptable to shout and manhandle people because of a glass of wine or because they brought a plastic cup into the restaurant so they could take a cold cup of water out to the pool area before the snack bar opens because after all with all these rules we must do and obey without question because if you dare to complain that opens yet another can of worms and as for the bars well one of the bar staff worked flat out all night on his own because he was the only member of staff working there was at least a que of ten people all night sometimes more never any help just one member of staff behind the bar and the snack bar was no different the same only one member of staff on madness and the snack bar staff some of them treated you like you were an inconvenience considering that was the only place you could get any drinks apart from the restaurant when it was open so again it was just a case of put up and shut up or go without ,this has to be one of the worst holidays i have had you couldn't relax it was like walking on egg shells ,i didn't see the pool cleaned once during the whole of our stay more like a 2 star than a 4 i would not recommend at all

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• User:Patsy S

  Trip type: Solo travel

  Disability access room in the middle of the foyer, with a smoking area at the side

  08 Oct 2026

  I booked a 3 night stay via on the beach and was given an accessible room, however I am not disabled. The room was nice and very spacious but the problem was the location. My room was in the foyer, a high volume traffic area, I had the pool on one side, a seating area in front of my room and ahead of that was the bar/ entertaining area. But what made it worse was that the smoking area which consisted of two tables and bar stools was right next to my room so I had other guest smoking and drinking, making lots of noise, past midnight which meant I didn't get any sleep. I am a sole traveller and had to complain to the night receptionist and he asked them to keep the noise down. When I spoke to the morning receptionist I asked to be moved as I didn't get any sleep and didn't need an accessible room. He said that was what I had booked and the other guests had a right to drink until 11pm and there was nothing he could do. He did not care that I had to forgoe my sleep until they decided that they had enough which by then was after 1:00am. When I questioned why you would have a smoking area next to someones room he offered nothing and said there was nothing he could do as I booked the room. I tried to explain the room was not the issue it was the location. Who on earth puts a smoking area next to someone's room!!!! I spoke to the manager and asked to move rooms and again I was told I had booked an accessible room and again I said the room isn't the problem it is the location and I wanted to move. I was told they were fully booked, however, I could get a room the next day, which would have been my last night so it meant I would have to endure another sleepless night and put up with people congregating next to my room bellowing at the top of their voice. I said if I have to stay another night in that room with all that racket going on beside me, the smoking area needed to move as it was inappropriate and non sensical to have that bedside my room. Thankfully they did take note of my concern and dismantled the area. My concern is that they didn't think it was inappropriate to have a smoking area next to a room accessible or not, and they thought it was okay for me to be kept up all night and that guests drinking and smoking outside my room were the priority and how they were dismissive because that is the room I supposedly booked and should take it up with on the beach. I got no where with on the beach total waste of time.

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• User:Tony F

  Trip type: Couples

  Stay away

  08 Oct 2026

  We had a bad start got there at 1.30 to be told we cannot check in until 3 the receptionist was very rude to my wife so went for food in the restaurant which was horrible and cold but there is a microwave between 350 guests.At this point we considered going to another hotel but thought we wait until we get our room which to our surprise was clean and had a sea view, then went to the pool not a chance of sunbed we were told you have to be up at six,.this was true I watched of my balcony in the morning sad people putting towels on in the dark unbelievable I couldn’t be bothered it’s sad to see. The all inclusive drinks are horrible I ended up buying my own at the supermarket.this hotel is a 3 star and run like a prison good luck to anyone who books it

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• User:291henryw

  Trip type: Couples

  Prison Camp! Stay well away!

  07 Oct 2026

  If Stalag 17 did hotels!!! Where do I start - no smoking - designated smoking area tiny and of course always crowded as a result as people like a smoke and a vape on an all inclusive holiday! - fined if you get caught smoking on your balcony - entertainment guy and life guard more concerned with patrolling all pool areas to strictly reinforce the no smoking and no towels to be left in sunbeds rule! 30 mins and your towel is swiped away never to be seen again again! - 2 drink rule at the bar which is fair enough but when you get 2 drinks barman says you’re drinking too much! - staff constantly questioning you about what room your in and checking with your other half to make sure you’re not lying and you really are a paying guest! Weather was lovely though

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• User:Julie K

  Trip type: Family

  Not 4* for food ??

  05 Oct 2026

  Couldn’t fault the hotel or staff it was very clean but the I would not give a 4*it was very poor food at the evening meal.