Iberostar Waves Playa Gaviotas

Recent Reviews: 2286

• User:jenniferF8613XR

  Trip type: Family

  Amazing hotel

  30 Sept 2026

  Wow what an amazing hotel lWe came on a family holiday in Aug and loved it so much my husband and I are going back again next week!The staff were really friendly and always smiling especially Denise and Alvaro, very professional and a credit to your hotel.Beautifully cleanGreat location Good choice of food Really looking forward to seeing you all again next week !! online experience, Owner at Iberostar Waves Playa Gaviotas, responded to this review Dear Guest,We are delighted to hear that you enjoyed your recent stay at our Iberostar hotel. Your kind words are greatly appreciated and serve as a motivation for us to continue delivering exceptional service. Thank you for your feedback, and we hope to have the opportunity to welcome you back for another memorable experience.Kind Regards,Quality Manager Iberostar Waves Playa Gaviotas

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• User:Raisa O

  Trip type: Couples

  Not the relaxing stay I remembered

  21 Sept 2026

  I returned to this hotel for a second stay because I had really enjoyed my previous visit. Last time, I had a quiet, cool room with a large terrace and a beautiful view, and that was exactly the kind of peaceful holiday I was hoping for again.Unfortunately, this stay was very different. My room overlooked the pool, so during the day there was loud entertainment, and in the evening there was music from the bar. I was offered another suite, but its terrace was even smaller, so I decided to stay in the original room.The main issue was the air conditioning. Because of the large windows, the room heated up badly, with temperatures around 27–28°C during the day and about 25°C at night. I reported the problem to reception every day, sometimes several times. A technician only came for the first time on the third day, and although things improved briefly, the problem soon returned. On two nights during our stay, we had to sleep in other rooms where the air conditioning actually worked properly.The room was also quite noisy even with the windows closed, and the cleaning was disappointing. The floor often remained dirty, and the terrace did not seem to be cleaned at all.I was also disappointed that around a month before arrival, I had requested a second proper duvet and an additional yoga mat, and the hotel confirmed that both would be provided. Neither was there when we arrived. After I reminded reception, I was first given a blanket instead of a duvet, and only after asking again did I receive the proper duvet. The yoga mat never arrived.That said, the staff in the restaurant and bar were excellent — very friendly and attentive. The reception staff were also always polite, but I felt there was a lack of initiative in actually resolving the problems. I had to keep following up about the air conditioning myself, and no one checked whether the situation had improved or offered an alternative unless I specifically asked.The hotel has a great location and truly beautiful views, which makes this especially disappointing. After my first stay, I really wanted to come back. After this experience, however, I will most likely choose a different hotel next time.This was, of course, only my personal experience — my first stay was much better. online experience, Owner at Iberostar Waves Playa Gaviotas, responded to this review Dear Raisa,Thank you for returning to Iberostar Waves Playa Gaviotas and for taking the time to share your experience with us.We are pleased to hear that you enjoyed our beautiful location and views, and that you particularly appreciated the friendly and attentive service provided by our restaurant and bar teams.We are sorry to hear that some aspects of your experience did not meet your expectations. Our teams work continuously to ensure the comfort, cleanliness and quality of our accommodation, and our maintenance and housekeeping teams follow established procedures to uphold these standards throughout the hotel. We regret if this was not the impression received on this occasion and appreciate your feedback as we continue working to enhance the guest experience.Again, we thank you for your review and we wish you well.Best regards,Quality ManagerIberostar Waves Playa Gaviotas

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• User:401louisem

  Trip type: Family

  Star Prestige

  31 Aug 2026

  My review is only of the experience we have had deciding to upgrade to star prestige and not with regard to the hotel or facilities given to everyone.We decided before arriving to upgrade to a suite in Star Prestige as we thought we would benefit from being near the extra facilities offered and enjoy the whole adults only experience. We had been here to celebrate our anniversary and a special mile stone.After paying an extra 730€ we were taken to our room, first view is of a gravelled area and horizon of the sea not the full sea view offered in their description of the room. We were also based on 3rd floor at the far side of the hotel away from Star Prestige, meaning a good trek to use the facilities we paid for. The room we had been given had been what the hotel describes online as a senior suite with no prestige entitlement. Which is good if this is what you decided to choose.Once we realised our location i went to reception 4 times, one of these I spoke to a very rude member of staff who thought it was ok to raise her had and say STOP when I wanted to speak about the room.We then met a member of the management team who was lovely, understood the situation and straight away. Told us she would send bottle wine to the room this never arrived and not the compensation you expect and then realising through the night and early morning they had put you in a family area, due to children running against the adjoining room door at 7am, not what we had paid extra to be in an adult area.My text is to warn about upgrading as they do not offer all upgrades to the prestige area but happy to take the extra money this costs.We feel let down,promises never fulfilled and conned of what should have been a restful and happy time. online experience, Owner at Iberostar Waves Playa Gaviotas, responded to this review Dear Louise,Thank you for taking the time to share your experience and for choosing Iberostar.We are sorry to hear that your stay did not meet your expectations. Our Star Prestige category is designed to provide an enhanced experience, with additional benefits, access to exclusive areas and extra personalised services. Our teams always aim to assist our guests with professionalism and we regret if this was not the impression you received. Your comments are important to us and will be shared internally with the relevant teams for consideration.Thank you again for taking the time to share your opinion. We wish you all the best.Kind regards,Quality ManagerIberostar Waves Playa Gaviotas

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• User:Navabi_s

  Trip type: Couples

  Best hotel in Fuerteventura

  30 Aug 2026

  If I could give this hotel 10 stars I would. Location is direct access to a safe, clean and stunning beach. Food is lovely with ample healthy options catering for all tastes. Staff are the friendliest and hardest working team I’ve came across in all my years of travelling. The animation team work round the clock with no end to daily activities for both kids and adults. Small touches such as the kitchen team & housekeeping going round all at the pool with ice lollies & drinks served straight to your sunlounger! Always a presence of what appears to be management whole look like a friendly bunch to. Would highly recommended this hotel and will definitely be back. We have been to Fuerteventura at least 10 times. Amazing and thank you for your hard work. online experience, Owner at Iberostar Waves Playa Gaviotas, responded to this review Dear Guest,Thank you for your wonderful review. We are so happy to hear that you enjoyed your stay at our hotel. Your feedback is essential to our continuous improvement, and we appreciate your kind words. We look forward to seeing you again soon.Best regards,Quality ManagerIberostar Waves Playa Gaviotas

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• User:Eileen W

  Trip type: Couples

  Cocktail experience

  29 Aug 2026

  TOTALLY BRILLIANT EXPERIENCE online experience, Owner at Iberostar Waves Playa Gaviotas, responded to this review Dear Eileen,It brings us great joy to hear that you had a pleasant experience during your stay at our hotel. We sincerely appreciate your kind review and your valuable feedback. We would be honoured to welcome you back for another exceptional stay in the near future.Regards,Quality ManagerIberostar Waves Playa Gaviotas

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