IFA Altamarena by Lopesan Hotels

Recent Reviews: 1904

• User:Elaine K

  Trip type: Family

  Great Family Hotel

  19 Aug 2026

  Myself and my 7yr son stayed here from the 12th August for 1 week. I was slightly apprehensive because of some reviews. But I was pleasantly surprised. Yes the hotel is needing a bit of moderation but everything that matters is there. The pools are brilliant ?? We were in them every day. The food was better than anticipated with fresh chicken/steak or other meats and fish fried fresh not to mention the large selection of fresh fruits and vegetables, other pasta and meat and fish dishes. Lots of fresh ice cream for the wee one too. The entertainment team were amazing ?? My son loved the young guy..He was so fun and even stopped outside to speak to us whilst we were waiting on our lift to the airport. The setting is idyllic, the team are warm and friendly, the rooms are spotless, drinks & food were good and the location and the pool scene are No.1 ?? Will definitely be back xxx Kateryna Pastukhova, Other at IFA Altamarena by Lopesan Hotels, responded to this review Dear W4722ZGelainek,Thank you so much for sharing such a lovely review of your stay at IFA Altamarena.We are delighted to hear that you and your son had such a wonderful time with us and, in particular, that you enjoyed our pools, the food, the location and the friendly atmosphere of the hotel. It is especially nice to know that your son had so much fun with our entertainment team.We will be very happy to share your kind words with Daniel. We are sure he will be delighted to know that he made your son’s holiday even more special. The fact that he took the time to say goodbye and chat with you before your transfer is a lovely detail that reflects the warmth and dedication we value in our team.We also appreciate your understanding regarding the age of the hotel. Our team works every day to keep our facilities well maintained and to ensure that our guests enjoy a comfortable stay.It would be a pleasure to welcome you and your son back to Fuerteventura and to IFA Altamarena. We look forward to seeing you again!Kind regards,Kateryna Pastukhova PikulaDeputy Hotel Manager

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• User:Kate D

  Trip type: Family

  Great location, lovely pools, friendly staff.

  03 Aug 2026

  I am just back from a week at this fabulous hotel. The location is ideal, practically on the beach and very close to shops and restaurants. Morro Jable town itself is a very pleasant walk away. The pools are lovely and no issues getting sunbeds. There was always something going on if you want to join in but not so intrusive as to spoil a relaxing holiday. The animation team worked very hard and special thanks to Daniel who was brilliant with the children. If you want 5 star luxury then you should expect to pay for it. The Altamarena offers excellent value for money in my opinion. Kateryna Pastukhova, Other at IFA Altamarena by Lopesan Hotels, responded to this review Dear Kate,Thank you so much for your wonderful review and for sharing such kind words about your stay with us. ??We are truly delighted to hear that you enjoyed our location, pools, the atmosphere of the hotel and, above all, the friendly service provided by our team.It is especially lovely to hear your kind words about Daniel and the way he looked after the children. We will make sure your message reaches him personally — I am sure it will mean a lot to him and to the whole animation team.Thank you also for your appreciation of the value we offer. Comments like yours are a real motivation for our entire team and remind us why we love what we do.We hope to welcome you back to IFA Altamarena very soon for another wonderful holiday!Warmest regards,Kateryna Pastukhova PikulaDeputy Hotel ManagerIFA Altamarena

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• User:Sathasivam N

  Trip type: Family

  Bad

  20 Jul 2026

  Only thing good about Thai hotel is location and kids animation. Other than that outdated hotel, terrible food and customer service. All inclusive all benefits removed soon as you check out room even if your transfer is later in evening ! That’s regardless of you have a small family either kids. Kateryna P, at IFA Altamarena by Lopesan Hotels, responded to this review Dear Sathasivam,Thank you for taking the time to share your feedback. We are sorry to read that your stay did not meet your expectations, although we appreciate your positive comments regarding our location and the dedication of our children's entertainment team. We will be delighted to share your kind words with them.We regret that our food selection and the service you received did not live up to your expectations. Guest satisfaction is our highest priority, and your comments have been shared with the relevant departments for careful review.Regarding the All Inclusive service, we would like to clarify that, as indicated in our hotel information, the All Inclusive package is valid until check-out time on the departure day. Guests who wish to continue enjoying the hotel's facilities and services after check-out have the option to book a Day Use service, subject to availability.We appreciate your feedback, as it helps us to continue improving. We hope you will give us another opportunity in the future to provide you with a much more enjoyable experience.Kind regards,Kateryna Pastukhova PikulaDeputy Hotel ManagerLopesan IFA Altamarena

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• User:Kelly J

  Trip type: Family

  Not for English residents.

  13 Jul 2026

  Good value for money but not a 4* hotel. Great location as the beach is idyllic and the locals are friendly.Room was always cleaned with friendly cleaners. However the waitresses rude and abrupt. Definitely a German/Spanish resort. If you are English you are made to feel uncomfortable and unwelcome by staff and visiters.I have never experienced this before. So avoid if you want a happy holiday. Kateryna P, at IFA Altamarena by Lopesan Hotels, responded to this review Dear Kelly J,Thank you for taking the time to share your feedback following your stay with us.We are delighted to read that you enjoyed our excellent beachfront location, appreciated the beautiful beach, and found our housekeeping team to be friendly and attentive. It is always rewarding to know that these aspects contributed positively to your holiday.We are, however, sorry to learn that other parts of your experience did not meet your expectations. In particular, we were concerned by your impression that British guests did not feel welcome. We would like to assure you that our hotel welcomes guests from many different countries, and we never differentiate or provide different treatment based on nationality. Every guest is equally important to us.In fact, many of our services are designed with our international clientele in mind. For example, our breakfast buffet includes a wide selection of traditional English breakfast items such as bacon, eggs, baked beans, sausages, grilled tomatoes, etc. In addition, our entertainment programme is conducted primarily in English and Spanish to ensure that the majority of our international guests can fully participate.For this reason, we would genuinely appreciate it if you could let us know what specifically made you feel that your nationality influenced your experience. Understanding this would allow us to investigate the matter thoroughly and address any situation that may have given you that impression.We also regret that you found the service in our restaurant less friendly than expected. Please be assured that courtesy and hospitality are values we expect from every member of our team, and your comments will be shared with the relevant department for review.Thank you once again for your feedback. We hope you will give us the opportunity to welcome you back in the future and provide you with the enjoyable experience that we strive to offer every guest.Kind regards,Kateryna Pastukhova PikulaDeputy Hotel ManagerIFA Altamarena by Lopesan Hotels

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• User:Miroslav S

  Trip type: Family

  bad surprise with the chosen room

  30 May 2026

  The worst experience was right after arrival: instead of the selected extra-paid room with a garden view, we were given an almost underground room with a view of the wall (from the door), without windows. Dark dungeon. It was possible to solve this only next day by changing the room and paying another extra fee.The reception was unable to find a potty and a high chair for the children. Hotel was clean. The main meals were excellent, the snacks could have been better. For children only overly sweetened drinks, we diluted it with water to make it drinkable. But that's everywhere...Children appreciated the heated pool. Good location. Good staff. Kateryna Pastukhova, Other at IFA Altamarena by Lopesan Hotels, responded to this review Dear Miroslav,Thank you very much for taking the time to share your experience with us.We are pleased to learn that you appreciated the cleanliness of the hotel, the quality of the main meals, our location, the heated pool and the friendliness of our staff.We are sorry that the room assigned upon arrival did not meet your expectations. Our team did their best to find a suitable solution, and we are pleased that an alternative room could be arranged for the remainder of your stay.We also regret that we were unable to provide a potty for your child and appreciate you bringing this to our attention. Feedback such as yours helps us review our facilities and services for families travelling with children.We have also taken note of your comments regarding the snack selection and children's drinks. Guest feedback is very valuable to us and helps us identify opportunities for improvement.Thank you once again for your comments. We hope to have the pleasure of welcoming you and your family back to the IFA Altamarena in the future.Kind regards,Kateryna Pastukhova PikulaDeputy Hotel ManagerIFA Altamarena Hotel

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