Occidental Jandia Playa

Recent Reviews: 11655

• User:debbruton14

  Trip type:

  Lovely stay in May 2026

  28 May 2026

  I had a lovely solo trip to Occidental Jandia Playa, spent most of my time round the pool doing the water activities

• User:KevinCrawford1

  Trip type: Family

  Current guest – I would recommend cancelling if you still can

  24 May 2026

  Currently staying at Occidental Jandía Playa and, unfortunately, the experience has been extremely underwhelming.Rooms & ConnectivityThe rooms are dated and in desperate need of refurbishment. Worse still, the Wi-Fi is virtually non-existent throughout the majority of the accommodation blocks, forcing you to trek to the main building just to get a usable connection. Because cellular signal is also incredibly poor across multiple networks, staying connected is a constant struggle.Bars & Pool AreaThe bars are severely understaffed, often operating with just a single staff member left to serve an entire crowd of guests, resulting in ridiculous queues. Meanwhile, down at the pool, there is a total lack of parasols unless you have paid extra for Royal Level access. I didn't realize basic access to shade from the burning sun was considered a premium privilege.The Restaurant: A Disorganized DisasterThe dining experience has been the absolute lowest point of the holiday. Food stations are frequently running low, and there is almost zero allergen or ingredient labeling available. As someone who suffers from severe anaphylaxis, this is a massive safety hazard. I raised this critical concern with Guest Relations on two separate occasions and was assured it had been noted in my file. Despite this, there is no clearly identifiable point of contact within the restaurant to discuss ingredients, and the floor staff are entirely unhelpful and oblivious.What is even more infuriating is the blatant mismanagement of the seating area. Large sections of the restaurant are routinely cordoned off, leaving paying guests struggling to find anywhere to sit. When I politely asked if a closed section could be opened—given that there were literally no suitable alternative tables available for our party—I was met with dismissive, defensive, and unnecessarily rude responses from the waiting staff.It is utterly baffling logic to keep half the restaurant empty and closed off while paying guests are forced to wander around hopelessly searching for a table.The attitude of the restaurant staff is shockingly poor. Instead of being hospitable or accommodating, they treat guests like an outright inconvenience. The combination of non-existent safety standards, terrible organization, and hostile attitudes turns every mealtime into a daily battle.SummaryOverall, this hotel falls tragically short of its rating. I still have 12 days remaining of my stay to either endure or suffer through, but based on what I have encountered so far, I will absolutely never return.The Only Positive: The animation team deserves massive recognition. They are genuinely friendly, incredibly enthusiastic, and work tirelessly to try and create a good atmosphere despite the hotel's wider failures. Hotel- cmanager, Owner at Occidental Jandia Playa, responded to this review Dear Mr. Crawford, Thank you for taking the time to share your feedback regarding your current stay at Occidental Jandía Playa.First of all, we would like to sincerely apologise that several aspects of your experience have not met your expectations.We are truly sorry to read about the frustration and discomfort you have experienced during your holiday, particularly regarding the restaurant organisation, connectivity issues, and some service interactions.Please be assured that guest satisfaction and safety are extremely important to us. We deeply regret your concerns related to allergen information and the difficulties encountered when trying to obtain clear assistance regarding your dietary requirements. This is a matter we take very seriously, and your comments have been shared with the corresponding management teams for immediate review and follow-up.We also regret the inconvenience caused by the availability of seating areas in the restaurant, waiting times at the bars, and the wifi performance throughout certain parts of the resort. While some operational procedures are designed to ensure service flow and guest comfort, we fully understand your perception and apologise if these measures negatively affected your stay.At the same time, we would like to thank you for recognising the efforts of our animation team. Your kind comments about their enthusiasm and dedication will certainly be shared with them, as they work very hard to create a positive atmosphere for all our guests.As you are still currently staying with us, we would genuinely appreciate the opportunity to personally assist you and try to improve the remainder of your holiday experience. We kindly invite you to visit our Guest Service desk at your convenience so that we may better understand your concerns in detail and work together toward suitable solutions during your stay.We truly hope to have the chance to restore some of your confidence in our hotel and improve your overall experience over the coming days.Kind regards,Guest Experience ManagementOccidental Jandia Playa****

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• User:nads3872

  Trip type: Couples

  What a let down!

  23 May 2026

  Rooms are dated with broken tiles on the floor. All inclusive is poor, food runs out and no more offered/cooked for influx of guests at various times and mostly cold with limited choice. Not enough staff in dining area. Running out of cutlery and plates. Cockroaches seen at the dining table.Pool area is nice, however if you like a chair rather than a lounger. There isn’t any. I would not recommend this hotel. Hotel- cmanager, Owner at Occidental Jandia Playa, responded to this review Dear Guest,Thank you for taking the time to share your feedback following your recent stay at Occidental Jandía Playa.We are very sorry to read that your experience did not meet your expectations, and we would like to sincerely apologize for the inconveniences you describe. At Occidental Jandía Playa, we aim to provide a comfortable and enjoyable stay for all our guests, and it is clear from your comments that we fell short in several important areas.Regarding your observations about the condition of the rooms, please accept our apologies. The hotel does operate a continuous maintenance and refurbishment programme to address wear and tear across the property, including flooring and furnishings. However, we regret that during your stay you encountered issues that negatively affected your impression, and your comments have been immediately shared with our technical department for review and prioritization.We are particularly concerned to read your comments about the dining experience. This is not the standard we strive to offer. Our kitchen and service teams work with defined procedures to ensure continuous replenishment of food, proper temperature control, and sufficient availability of tableware, even during peak occupancy. That said, we acknowledge that on busy periods there can be operational challenges, and we sincerely apologize if this resulted in delays or shortages during your visit. Your feedback will be reviewed in detail with our Food & Beverage management team to reinforce service levels and staffing coordination.We take hygiene and food safety very seriously and, as in any large resort located in a warm climate, we have strict and regular pest-control protocols in place with certified external companies. Nevertheless, we are deeply sorry for your reported sighting, as this does not reflect our usual standards. This matter has been escalated immediately for inspection and corrective action.We also regret your perception regarding poolside furniture availability. Sunbeds are provided according to capacity planning, but we understand that during high occupancy demand can exceed availability at peak times. We are continuously reviewing our pool area layout and operational management to improve guest comfort in this regard.While we are disappointed to learn that you would not recommend our hotel, we sincerely appreciate your honest feedback. It helps us identify areas where we must improve and continue working to enhance the guest experience.We would like to assure you that your comments have been taken seriously and shared with the relevant departments for immediate review and improvement actions.Best regards,Guest Experience Management Occidental Jandia Playa ****

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• User:Dermot15

  Trip type:

  Great hotel

  20 May 2026

  A great hotel in a good position, The beach is just across the road. The food is excellent and the staff were friendly Hotel- cmanager, Owner at Occidental Jandia Playa, responded to this review Dear Dermot,Thank you for your positive feedback.We are delighted to hear you had such a wonderful stay with us. Our prime location near Jandía Beach allows guests to easily enjoy the stunning coastline, and we’re thrilled this added convenience to your experience.It’s fantastic to know our culinary offerings left a lasting impression, and that our team’s warm hospitality stood out during your visit. Your perfect scores in location, cleanliness and service reflect our commitment to excellence, and we’re honored to have met your expectations so fully.We hope to welcome you back soon.Best wishes,Guest Experience Management Occidental Jandia Playa ****

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• User:Barbara C

  Trip type: Solo travel

  Barbara Spa

  19 May 2026

  I had great experience with SPA, with deep tissue massages. I would honestly recommand amazing and very professional therapists - Isabella and Katy. I stayed for 3 sessions and felt like received a new lighter body 😍 experience for body and soul! The overall hotel impression is a bit worse than 2 years ago, but personel compensates the mass production experience. Hotel- cmanager, Owner at Occidental Jandia Playa, responded to this review Dear Barbara,Thank you very much for sharing your experience at our hotel.We are delighted that your spa sessions with Isabella and Katy provided such rejuvenating moments. Our wellness team takes great pride in crafting personalized experiences that refresh both body and mind, and we will gladly share your kind words with them.We also note your observation regarding the overall hotel impression compared to your visit two years ago. Please rest assured that our team works diligently every day to maintain the high standards our guests expect. As your comment does not specify which particular aspect did not meet your expectations, we are unfortunately unable to fully understand it, but we remain committed to ensuring every guest enjoys their stay.Should you have any questions, concerns, or requests, our Guest Services team is always at your disposal to assist you.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Guest Experience ManagementOccidental Jandia Playa ****, Guest Manager

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