Occidental Jandia Playa

Recent Reviews: 11876

• User:sharjones25

  Trip type:

  A Lovely Hotel

  11 Oct 2026

  A great stay in a lovely clean modern hotel. The pools were absolutely stunning, the only thing was a few tiles on floor were missing. All the staff were very friendly and helpful. The rooms were a nice size with a great sea view. The only thing I felt was the housekeeping could have been slightly better but did not spoil our holiday. The food was good although it was the same every day, no real variation so good to go out sometimes. Entertainment during the day was so much fun. I would highly recommend this hotel

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• User:Danny B

  Trip type: Family

  Decent mid September get away.

  09 Oct 2026

  HotelBig spacious lobby area with a good vibe. Hotel has areas restricted for ‘royal guests’Big dining area. Where the buffet is displayed it can be quite tight for space.The walls and pillars could do with being cleaned as there is splashes of food debris on them. A few loose or broken tiles around the hotel pool and walk paths to the blocks. Once at the blocks there are no lifts. No hand sanitizer in the dining area. The pool area was clean and had plenty of sunbeds free. No umbrellas to provide shade was an issue if you didn’t manage get get under the sheltered areas where the sun beds where. RoomBit dated with main theme of wood.Good size and the air con was ok. No lock on the bathroom door and the door is not solid (slanted tiles)Shower was very sensitive to how hot/cold it went. Sofa bed was broken and was hard to move. Safe is not included in the room and you have to pay a premium to use it. KEYCARD! We had to go to reception 13 times because our key card stopped working. ServiceGenerally good service. No standout service. Reception always helpful as can be and polite. Bar staff were all nice. Down side was the pool bar was not always open when it stated it should be. On one colder day it did not open at all and no extra staff were put in the next closest ‘piano bar’.Freshly made cocktails around the main building was great. FoodI found the food to be above average. They served a different type of fresh mixed juice which was nice. Breakfast was pretty much repeated everyday but they had English style sausage and served a good range. Lunch was similar Dinner always had 2 types of soup which were always nice. Had themed nights. All the meats and fish were cooked well and infront of you. I had a really good steak and lamb. The ice cream was always melted around this time. Deserts were nothing to write home about. Pastries were pre baked frozenPizzas were made fresh. Bottles of wine were always available as well as beer on tap. EntertainmentThe entertainment team were all nice and friendly. I personally did not get too involved in what was going on but I had been told it was adequate for the time of year and the people staying. The after dinner/evening entertainment was a bit of a let down even though things were going on. BeachPathway a short distance from the ‘back gate’ of the hotel. Path way is often waterlogged from sea water. Quite windy and sea was a little choppy. Beach further down near the lighthouse was better. Hotel- cmanager, Owner at Occidental Jandia Playa, responded to this review Dear Danny,Thank you for your valuable feedback.We are delighted that you enjoyed the spacious lobby and the welcoming atmosphere of our hotel. It is also pleasing that you found the pool area clean with plenty of sunbeds, and that the freshly made cocktails around the main building added a nice touch to your stay.That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the inconvenience caused by the keycard issues and the difficulties you experienced with the room furnishings and bathroom. Our reception team is always available to assist with any concerns, and we apologise for any discomfort you encountered with the dining area layout and the pool bar opening times. We also take note of your comments about our evening entertainment programme.Nonetheless, it is wonderful that you found the food to be above average, with well-cooked meats and fish on display. We are glad the freshly made pizzas, the varied breakfast offerings and the themed dinner nights contributed positively to your dining experience. The friendliness of our entertainment team and the generally good service from our bar and reception colleagues also seem to have left a good impression.It would be a pleasure to welcome you back on a future occasion.Kind regards,Guest Experience ManagementOccidental Jandia Playa****

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• User:J_GNeeUs

  Trip type:

  Excellent staff but lots of repairs needed on the hotel

  08 Oct 2026

  The reps were full of energy and held a brilliant pool party on the friday, they made the holiday!. Can't complain about the food and drink either, lots of choice. The rooms were ok but there were lots of little things that need repairing all over the hotel. Coat pegs, taps, plug sockets,tiles etc. The cleaners were very polite too and leave you little treats now and again. There are shops close by and a town roughly 20 minutes walk away with shops and restaurants. Overall, a great holiday! Hotel- cmanager, Owner at Occidental Jandia Playa, responded to this review Dear Guest,Thank you for providing your comments; they are greatly valued.It is wonderful to hear that our entertainment team made such a lasting impression on you, especially with the pool party you enjoyed. We are also pleased that the variety of food and drink on offer contributed positively to your stay, and that our housekeeping team's thoughtful touches brightened your days.That said, we are sorry that some aspects of the accommodation did not meet your expectations. Your observations about the fixtures and fittings have been noted, and we appreciate you bringing them to our attention.Nonetheless, we are delighted that you found the location so handy, with shops nearby and the town just a short walk away. Knowing that you left with the feeling of a great holiday means a lot to us.We hope to welcome you back again soon. Best wishes,Guest Experience ManagementOccidental Jandia Playa****

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• User:lee s

  Trip type: Couples

  Enjoying our holiday, hotel needs renovation.

  07 Oct 2026

  Stayed here 2 years ago, then we had WiFi in the room. This time it's not working even though we have full bars connectivity. Internet is not being supplied to room. Food is pretty much the same every day. The hotel is getting a bit run down and does need an upgrade. We are enjoying our time here but will not come back for a third time. Hotel- cmanager, Owner at Occidental Jandia Playa, responded to this review Dear Guest,We value your feedback.We are delighted that you are enjoying your holiday and that our cleanliness and service have met your expectations. It means a great deal to us that you took the time to highlight these aspects, which our team works hard to maintain every day.That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. We regret the connectivity difficulties you encountered, even though complimentary Wi-Fi is available throughout the hotel. We also note your thoughts on the culinary selection, and we appreciate your feedback on the general upkeep of the property.Nonetheless, your kind words about the service and the cleanliness of the hotel are deeply valued. Our team takes genuine pride in creating a welcoming environment, and knowing that these elements stood out to you encourages us greatly.We look forward to welcoming you back in the future.Best wishes,Guest Experience ManagementOccidental Jandia Playa****

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• User:rogervv2

  Trip type:

  Great hotel with delicious food

  07 Oct 2026

  The hotel is a bit overdue for maintenance, but is otherwise fine. Beautiful pools, nice bars, super tasty food, and close to the beach. The gardens with cacti are truly beautiful. Hotel- cmanager, Owner at Occidental Jandia Playa, responded to this review Dear Roger, We appreciate you letting us know about your recent visit.We are delighted that you found the food to be so delicious and that our pools, bars and beautiful cactus gardens made such a pleasant impression on your stay.That said, we are sorry that the upkeep of the hotel did not fully meet your expectations. Our team works diligently to maintain the property, and your observations have been noted.Nonetheless, it is wonderful that our proximity to Jandía Beach added to the enjoyment of your visit, and we are pleased you felt the overall experience was a great one.We hope that we may have the pleasure of welcoming you back in the future. Kindest regards,Guest Experience ManagementOccidental Jandia Playa****

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