Occidental Jandia Royal Level - Adults only

Recent Reviews: 2592

• User:Doug T

  Trip type:

  Not the adults only we expected

  19 Jan 2026

  Room 156 was tiny & cramped with unpleasant open modular storage & tiny shelves but didn't find out all others were better til we unpacked. Unfortunately building improvements were scheduled for the duration of our holiday & it was not comforting to be informedthat they would contribute to the enjoyment of future guests. Royal Level adults only was not what we expected as children were allowed in the Royal Level dining area. Hotel- cmanager, Owner at Barcelo Jandia Club Premium, responded to this review Dear Doug,Thank you for sharing your comments. We appreciate the opportunity to clarify several important points and to respond to your observations in a respectful and transparent manner.First of all, we regret that room 156 did not meet your expectations in terms of size, layout and storage space. As is the case in many hotels, the configuration of our rooms may vary slightly, and we would have been pleased to assist you with a room change during your stay. For future occasions, please do not hesitate to contact our Guest Experience Department, where we will be happy to assist you immediately.With regard to the refurbishment works you mention, we understand that you are referring to specific improvement works that were carried out and which did not require heavy machinery. We regret that this was not the most pleasant context for your holiday. However, these improvements are carefully planned in order to enhance the long-term quality of the hotel and the comfort of our guests. Both tour operators and clients were informed in advance about the schedule of these works, which in any case allowed the facilities to remain fully operational at all times, and we regret that this information did not provide you with the reassurance you expected.We would also like to clarify, firmly but courteously, the information regarding the Adults Only concept.Occidental Jandía Royal Level is a strictly Adults Only hotel and the stay or accommodation of guests under 18 years of age is not permitted.The Royal Level areas, including Atlántico Restaurant, Patio Canario, Bar Atlántico and Bar Verde, are exclusive areas of the Royal Level hotel and are reserved exclusively for adults.Our hotel is annexed to a family hotel, and Royal Level guests may, if they wish, access certain shared facilities of the family property. However, this does not in any way alter the Adults Only status of Occidental Jandía Royal Level.For this reason, we regret reading the statement that children were allowed in the Royal Level dining area, as this does not correspond with our hotel policy nor with our operational standards. Should any situation of this nature occur, our team is always available to intervene immediately.We thank you once again for your comments and remain at your disposal should you wish to discuss your experience further. Our objective is to offer all our guests a transparent, high-quality and exclusive Adults Only experience.Yours sincerely,Guest Experience ManagementOccidental Jandia Royal Level ****

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• User:AndrewDudley

  Trip type: Couples

  Great hotel, Friendly staff

  03 Jan 2026

  Good location on a hill above the beach , bit steep, the hotel and rooms are nice and clean , but some areas need a little attention like the broken tiles around the pool area etc. Food was excellent in the Royal level always hot unlike the cold food on offer in the other areas of this hotel. Staff were very good especially Mamadou in The Green bar, very friendly and polite. The entertainment this time was excellent with live shows every night but not always so in the past Hotel- cmanager, Owner at Barcelo Jandia Club Premium, responded to this review Dear Andrew,Thank you for your review.While we always strive to maintain our facilities to the highest standards, we appreciate your observations which help us identify areas for improvement.We are delighted you enjoyed your stay overall, particularly our Royal Level dining quality and the attentive service from our team members like Mamadou. It brings us joy to know our nightly performances enhanced your experience and that our location provided the convenience you desired.We do hope that you will return on another occasion. Best regards,Guest Experience ManagementOccidental Jandia Royal Level ****

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• User:U7831AOkarens

  Trip type: Couples

  Enjoyable week away

  20 Nov 2025

  This was our second visit, and despite the overall experience was as good as last time, there are definitely a few areas for improvement. Firstly the negatives … The coffee/tea facilities in the room are very basic - a kettle, a few tea bags and 4 sachets of poor quality coffee. We had to ring reception on an almost daily basis to get the coffee and milk replenished, often having to call three or four times before some was brought to the room, and despite constantly asking for regular coffee we were still always brought decaffeinated! It would be a nice touch to put inexpensive coffee pod machines in each room. There is no reason why the mini bar shouldn’t be refilled every day for all inclusive guests, rather than just once at the start of the holiday, although to be fair you can easily bring drinks up to the room from the bar. Minor points but considering the cost of the holiday I would expect these things to be standard. There’s also a half an hour gap whereby both bars are closed on the Royal level, which again as all inclusive we would expect refreshments to be available at all times during the all inclusive period. The food in the buffet restaurant was fairly varied and mostly tasty, particularly the grill section where the chef cooks your choice of meat or fish in front of you. However the temperature of the hot holding food wasn’t great, more often than not lukewarm and a couple of times we found cooked items to be still frozen in the middle. Soup was always cold as heated underneath by a tea light which had usually gone out. The service was also quite slack, we often waited ages for drinks to be brought over and tables were left uncleared for long periods of time. This is more to do with not enough staff for the number of guests and not a reflection on the staff themselves. They were very friendly and working as hard as they could. The à la carte restaurant, however, was appalling, the last time we visited we ate there every night, but this time we went to the Mexican night and it was absolutely dreadful. We had the sharing platter which was just frozen tasteless deep fried things and some greasy chicken wings covered in a cold bbq sauce. For mains my partner had the burger which was simply a burger on a dry bun and I had the fajitas which were soggy, cold and unappetising, and on inspection contained just three bits of chicken, both accompanied by a small portion of limp tepid chips. The waitress agreed it was awful and apologised profusely saying the chef was new, I replied get the old one back!! We didn’t stay for dessert and cancelled our bookings for rest of the week. We also got an apology from the management, which was appreciated but we were very disappointed as we were looking forward to trying all the different cuisines on offer. However there are a lot of positives!The staff are all lovely, attentive and friendly. The pool area is very well maintained and always plenty of sun beds available despite most guests ignore the ‘do not reserve’ signs. They are also really comfortable and plenty of fresh clean towels every day. Very clean toilets by the pool also and a great bar! Room service was excellent with towels and sheets replaced every day should you request it. Cartons of fresh water left in the room every day. The air con was effective and the bed and pillows amongst the most comfortable we have slept on. Lovely hot shower with very good water pressure with an overhead tropical shower head and a smaller detachable one. We didn’t notice any outside noise as reported by other reviews on here, our room was on the corner of the second block on the second floor and had lovely views over the pool area with the sea beyond. The hotel could do with a lick of paint and some modernisation but this didn’t detract from our overall enjoyment. I would recommend this hotel but for us a week was enough just based on choice of food and things to do, which we feel could become very repetitive after a few days. Again though big shout out to the staff, they really do work their socks off to make your stay a pleasant and enjoyable one. Hotel- cmanager, Owner at Barcelo Jandia Club Premium, responded to this review Dear Karen,Thank you very much for taking the time to share such a detailed review following your recent stay with us.We are pleased to know that several aspects, such as the friendliness of our team, the comfort of the room and the well-maintained pool area, contributed positively to your holiday.At the same time, we truly regret to read that certain elements did not fully meet your expectations. Your observations regarding the in-room amenities, the minibar routine, food temperature and the à la carte restaurant have been carefully reviewed with the corresponding departments. Your feedback is valuable and helps us continue refining our services.We would also like to clarify, respectfully and in a general sense for all readers, that some services and routines may vary depending on the type of reservation, segment and conditions selected at the time of booking. While these structures are standard across the industry, we understand how important consistency and clarity are for our guests, and we appreciate your perspective.We are grateful for your kind words about our staff. Their dedication and warm attitude are an essential part of what we strive to offer every day, and your recognition means a great deal to them.Please accept our sincere appreciation for your constructive comments. They have been shared with our Food & Beverage and Housekeeping teams so that they may continue working on the aspects you kindly highlighted.We truly hope to have the opportunity to welcome you again and offer you an experience that fully meets, and hopefully exceeds, your expectations.Kind regards,Guest Experience ManagementOccidental Jandia Royal Level ****

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• User:davidkeira

  Trip type: Couples

  Dated hotel and not worth visiting.

  14 Nov 2025

  The Occidental jandia playa is very very dated. Needs lots of investment. We stayed in the Royal Level. The room number was 109. It was very dated. The corridor outside was the noisiest I have ver experienced in a hotel. It was long and the floor tiled. So when the staff were pushing their trollies along at 7 am it sounded like thunder! Also the air con was one of the poorest I have ever experienced. We just used the ceiling fan. On the plus side the food in the royal level restaurant was very good and the service was excellent. As for the a la carte restaurant don’t waste your time. The food is awful. We went to a Greek and Italian night. Both times the menu was poor and the food even worse. Location wise the hotel is at the end of the main resort and takes about 20 mins to walk to shops and restaurants. At the bottom of the hotel there is a so called shopping mall. However it is derelict and devoid of any life. Suffice to say we would not return to this hotel and suggest you give it a miss. Hotel- cmanager, Owner at Barcelo Jandia Club Premium, responded to this review Dear David,Thank you very much for taking the time to share your experience with us. We are truly sorry to hear that your stay did not meet your expectations. Your feedback is very valuable, and we sincerely appreciate the level of detail you have provided.We regret that the room conditions, noise levels, and air-conditioning system were not to your satisfaction. We always encourage our guests to contact our Guest Service team during their stay, as they are fully available to assist immediately and to provide solutions on the spot. We truly hope you were able to reach out to them so they could help address any concerns in real time.We are glad to hear that you enjoyed the service and the quality of the food in our Royal Level restaurant. At the same time, we are sorry that your experience at our a-la-carte venue, El Patio Canario, did not meet your expectations. We will review your comments in detail with our Chefs to ensure that the culinary experience consistently reflects the high standards we aim to offer.Regarding the hotel’s location, many guests appreciate its elevated position and the beautiful sea views it provides, although we understand that walking distances may not be ideal for everyone.Thank you again for sharing your impressions with us. We are sorry that we could not offer you the experience you were looking for on this occasion, and we hope to have the opportunity to welcome you back in the future so that you can experience the improvements and the hospitality we are known for.Best wishes,Guest Experience ManagementOccidental Jandia Royal Level ****

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• User:joannelankston

  Trip type:

  Return trip.....fantastic!

  12 Nov 2025

  We said we would return after such a fantastic holiday in February and can honestly say we had a wonderful time again! This hotel is a little bit of paradise, perfect for you if you need peace and quiet Hotel- cmanager, Owner at Barcelo Jandia Club Premium, responded to this review Dear Joann,Thank you for this positive review.We are delighted that your second visit was as memorable as your first experience in February. It brings us great satisfaction to know that you found our hotel to be a tranquil haven perfect for relaxation.Our team takes pride in maintaining high standards across all areas, from the comfortable accommodations to the attentive service. We are especially pleased that you appreciated the peaceful atmosphere we strive to create for our guests.We look forward to welcoming you back on a future visit.Kind regards,Guest Experience Management Occidental Jandia Royal Level ****

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