SBH Crystal Beach Hotel & Suites

Recent Reviews: 591

• User:Ashley D

  Trip type: Friends getaway

  ALREADY BOOKED A RETURN VISIT

  03 Aug 2026

  My stay at SBH Crystal Beach Hotel & Suites Adults Only was so enjoyable that I've already booked to return in November.From the moment we arrived, we were made to feel genuinely welcome. We checked in quite late, but the hotel had thoughtfully prepared cold plates of food for us, and our room had bottled water and tea and coffee making facilities waiting. It was such a warm and appreciated welcome after travelling.I'd especially like to thank four members of staff who made our holiday even more memorable. Eunice at the bar was absolutely brilliant – funny, welcoming and always had us laughing. Samuel on reception was fantastic, so friendly and approachable that you instantly felt comfortable. Bruno and Victor were equally wonderful, always smiling and happy to help. They are a real credit to the hotel.The location is incredible. From the pool area, you simply walk down a few steps and you're on one of the most beautiful beaches I've ever visited. There are sun loungers and parasols available to hire, and a beach bar serving drinks and good food that you can enjoy there or take back to your lounger.We stayed on a half-board basis. I'm quite a fussy eater, but every breakfast and dinner I found plenty to enjoy. There was always a good variety of food, and the fresh fruit selection was exceptional – especially the watermelon! I'd also like to mention the lovely lady who greeted guests at breakfast and dinner. She was so kind and welcoming and made every meal feel special.The room was spotless, the housekeeping team did a fantastic job throughout our stay, and we were lucky enough to have a huge terrace, which was a lovely bonus.If you're looking for a lively party hotel, this probably isn't the place for you. However, if you want somewhere peaceful, relaxing and adults only, it's perfect. The atmosphere is calm, guests are respectful, and it's an ideal place to unwind without the noise that often comes with family resorts.Thank you to everyone at SBH Crystal Beach Hotel & Suites for such a wonderful holiday. I can't wait to come back in November! Web SBH, Ventas at SBH Crystal Beach Hotel & Suites, responded to this review Dear V7143DKashleyd,Thank you so much for your wonderful review and, above all, for already booking your return visit! Knowing that we will have the pleasure of welcoming you back in November is one of the best compliments we could receive.We are delighted that you felt so welcome from the moment you arrived and that you enjoyed our peaceful atmosphere, beachfront location, food selection, spacious terrace, and the excellent work of our housekeeping team.A very special thank you for mentioning Eunice, Samuel, Bruno and Victor, as well as our restaurant hostess. We will be delighted to pass on your lovely words to them. Personal recognition like this means a great deal to our team and is a wonderful reward for their daily dedication.We are also very pleased that you appreciated the calm, adults-only atmosphere of the hotel. Providing a relaxing environment where our guests can truly switch off and enjoy their holiday is exactly what we aim for.Thank you again for your trust and your kind words about **SBH Crystal Hotel & Suites**. This time we do not have to say “we hope to see you again” — we can simply say: **see you in November!**Warm regards,**The Management****SBH Crystal Hotel & Suites**

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• User:bethrose_88

  Trip type: Couples

  Decent value Canarian hotel

  17 Jun 2026

• User:SAM H

  Trip type: Solo travel

  "Standard" room unsafe and well below 4*

  07 Jun 2026

  A damp, musty, cramped room, with ripped curtains (see photos) which opened onto a busy public beach - not suitable for a woman travelling alone, as I was. There was no access to the room from within the hotel. The bath was stained with black and there was no sink plug. I complained immediately on accessing the room and was told I would be moved next day; that promise was not kept - the 'rules' of giving housekeeping staff a day's notice evidently had a higher priority than guest security and comfort. On the third day I was given a new room but had to check out at 11 and wait until 2pm for access. My complaint was not taken seriously nor ever acknowledged by reception staff or management at any point, nor did anyone check the room following my comments. This was the third time I had booked this hotel - I used to love it - but I will not return. Web SBH, Ventas at SBH Crystal Beach Hotel & Suites, responded to this review **Dear SamhX6320MF,**Thank you for taking the time to share your feedback. We are genuinely sorry to learn that your recent stay did not meet your expectations, especially as you had previously chosen SBH Crystal Hotel & Suites on two other occasions.Guest safety and comfort are extremely important to us, and we regret that you felt uncomfortable with the location and condition of the room initially assigned to you. We would like to clarify that some of our standard rooms are located on the lower levels of the hotel and feature direct access from outside, which many guests appreciate for convenience. However, we fully understand that preferences and requirements can vary, particularly for solo travellers.We are also sorry for the inconvenience caused by the room change process. While room reallocations depend on availability and operational procedures, we understand your frustration and regret that the solution did not meet your expectations as promptly as you would have wished.Regarding the maintenance issues mentioned, we take such observations seriously and continuously carry out inspections and maintenance work throughout the property. We encourage guests to report any concerns during their stay so that our team can address them as quickly as possible.Although we respect your opinion, we are disappointed to learn that this experience has changed your perception of a hotel you had previously enjoyed. We appreciate your comments, as they help us identify areas where we can continue to improve.Kind regards,**The Management****SBH Crystal Hotel & Suites**

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• User:Miamariasm

  Trip type: Solo travel

  Lovely,clean,tranquil place with amazing staff and breathing views

  07 Feb 2026

  I had a fabulous stay at this hotel! They made my first time in Costa Calma just like I expected, no issues,no noise,peace and quiet,amazing views from my room,lovely,friendly just so tranquil and homely.The reception staff is extremely friendly and professional and so is the housekeeping staff,always there ,cleaning the whole hotel every day.I know because I kept asking them for directions!????The room I booked was lovely and spacious with the amazing sea view!The room was spotless,cleaned daily.The hotel is quiet and it is easy to relax there.On my birthday I found a bottle of champagne and a letter wishing me a great day and offering a table reservation for myself and my party.The hotel is literally on the beach which is clean and welcoming the only suggestion I would have to create smoking zones as sunbathing on sunbeds with people smoking next to you is not great but that I would say is actually down to people's lack of respect for others to be fair.When smoking is not in fashion anymore one should think twice if it is not affecting others around,having said that ,that has nothing to do with the hotel itself,the hotel privatemini beach was smokefree zone.As for the hotel itself ,the WiFi worked,the room was absolutely amazing,I loved the balcony with comfortable sunbeds and breathtaking views.Very quiet area which offered an excellent relaxing atmosphere, peace and quiet, no noise which I appreciated very much.Not sure about entertainment, as I came to stay outdoors to enjoy the sun and to explore the island but I saw lots of evening entertainment posters in the hotel and heard great,joyful swimming pool activities which I will deffo join next time,they also had yoga on the beach .If you like peace and quiet with an incredible sea views and lovely,smiley staff you won't be disappointed. I will definitely return soon.Thank you Crystal staff ,you are fab!?? Web SBH, Ventas at SBH Crystal Beach Hotel & Suites, responded to this review Dear Seaside53446269801,Thank you so much for your wonderful and detailed review. We are truly delighted that your first visit to Costa Calma was everything you hoped for and that your stay at SBH Crystal Hotel & Suites was so enjoyable.It is a pleasure to read that you appreciated the tranquility, cleanliness, breathtaking sea views, and the direct beach access. We are especially grateful for your kind words about our reception and housekeeping teams — your recognition means a great deal to all of us. We are also pleased that the birthday surprise added a special touch to your celebration.Thank you as well for your constructive suggestion regarding smoking areas. We understand your point and appreciate your balanced view. Creating a comfortable environment for all guests is very important to us, and your feedback helps us continue improving.We are delighted that you enjoyed the peaceful atmosphere, the balcony views, and the overall relaxing setting. It will be a pleasure to welcome you back soon — perhaps next time you will join us for yoga on the beach or some of our evening activities.Thank you once again for your lovely words. We look forward to seeing you again at SBH Crystal Hotel & Suites.With warm regards,The ManagementSBH Crystal Hotel & Suites

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• User:T A

  Trip type: Solo travel

  Disgusting experience - Worst 4 star hotel I’ve stayed at. More like a 2 star.

  05 Jan 2026

  I booked this hotel for a three-night stay expecting comfort and relaxation, but my experience was deeply disappointing from the moment I arrived.The room was in an unacceptable condition for a four-star hotel: visibly dirty, with a broken shower, mould on the walls and curtains, and poor overall cleanliness. The Wi-Fi was not working, and I was not informed at check-in. As a solo traveller, being unable to contact my family was extremely distressing.The restaurant experience was equally disappointing. The food quality was very poor, and I was unable to eat a proper meal despite having paid extra for dinner.Despite raising my concerns multiple times, no manager ever came to speak with me. The issues were clearly ongoing, and the explanations given were inconsistent and misleading. The hotel’s interior and atmosphere bear little resemblance to the images advertised online.For my own peace of mind, I left early and booked another hotel nearby, where all services functioned normally. Requests for a refund for unused nights were refused, and responsibility was unfairly shifted elsewhere.Overall, I felt unsafe, uncomfortable, and disregarded as a guest. The lack of professionalism and basic standards was shocking, and I would not recommend this hotel to anyone seeking a reliable or comfortable stay. Web SBH, Ventas at SBH Crystal Beach Hotel & Suites, responded to this review Dear taF9955QE,Thank you for your review. We regret that you were dissatisfied with your stay; how-ever, we must clearly state that your description is greatly exaggerated and does not reflect the reality of our hotel or the experience of the vast majority of our guests.Firstly, the allegations of a “visibly dirty room, mould, and broken facilities” are not consistent with our housekeeping and maintenance records. All rooms are cleaned and inspected daily, and had such serious issues existed, they would have required immediate intervention. At no point was any situation reported that matched the sever-ity you describe.Regarding the Wi-Fi, it is available in public areas and rooms. Any temporary tech-nical interruption would have been addressed accordingly. Presenting this as a situa-tion that made you feel unsafe is clearly disproportionate.Concerning the restaurant, our buffet offers a wide and varied selection every day. While food preferences are subjective, the claim that you were “unable to eat a proper meal” after paying for dinner is not credible.You state that no manager spoke with you. Our reception follows clear escalation pro-cedures, and all interactions are logged. Additionally, it is important to clarify that you stayed only a very short time — at most a few hours or possibly one night. It is therefore not realistic nor fair to judge an entire hotel, its services, atmosphere, food, and staff based on such a minimal stay.As for the refund request, we must be very clear: refunds are not granted based on unproven or highly dubious claims, especially when a guest decides to leave early by personal choice. Booking conditions are legally binding, apply equally to all guests, and cannot be overridden on site. Responsibility was not “shifted elsewhere”; contrac-tual terms were applied correctly and transparently.Finally, the statement that the hotel “bears little resemblance to online images” is simply incorrect. The images published accurately reflect the hotel, a fact consistently confirmed by the majority of our guests and many returning clients.We respect the right to express an opinion, but we also have a responsibility to ensure that public statements remain factual, proportionate, and fair. In this case, your re-view reflects personal dissatisfaction rather than an objective assessment of SBH Crystal Hotel & Suites.Kind regards,The Management

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