Sheraton Fuerteventura Beach, Golf & Spa Resort

Recent Reviews: 5071

• User:140briano

  Trip type: Family

  Horrific experience

  08 Oct 2026

  Well I don't know about the rest of the travellers on here but myself and my wife booked this so called 5* for our wedding anniversary,and I have to say having going to Caleta for 20yrs this was the worst experience in all our years,where do I start ?.We arrived on 6th of September until 13th,the 1st night the people in the next room were partying until 6am,we contacted the reception on numerous occasions and eventually were told that their was no security in hotel as they were elsewhere.It was the same the 2nd night with the next door revellers,so we went to see the manager after 2 sleepless nights and we had to pack up all our clothes and stuff to be moved to another room,the room was crawling with ants,on the furniture and on the bed.We went for breakfast and the hot food counter was disgusting,pre-fried eggs left to go hard,bacon as hard as the hobs of hell(inedible),nothing was replenished correctly.The waiting staff were lovely,as we're the receptionists,after bringing all the issues to management while there and after coming home we were not even offered a cup of coffee,we paid 5* prices for a 1* experience and all we got was an apology,in my eyes not good enough and we will not be going back any day soon.

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• User:fwhetstone

  Trip type: Family

  Rather disappointed

  03 Oct 2026

  My mother and I stayed at the Sheraton Fuerteventura from Sunday 27th September to celebrate my mum's 60th birthday. We first visited 11 years ago and were pleased to return, which makes this stay all the more disappointing. We did appreciate the kind gesture of a room upgrade.The main problem was the lack of notice about the hotel closing for refurbishment, with work starting on our checkout day. We only found out from a note sent to our room on Monday 28th, which told us to visit reception to discuss our options, as we had a later flight. When we spoke to reception, we were told to come back later because they hadn't worked out what would be happening yet, which felt rather contradictory.We were told we would have full use of the hotel facilities until 12pm on checkout day, but this wasn't possible. Sun loungers were already being stacked on Tuesday 29th, and by the morning of Thursday 1st they had all been stacked and wrapped, so there was nothing to use.On the Thursday we were relocated to the neighbouring hotel. Towels were included at the Sheraton, so we had none there, and we were told we would need to pay a deposit for them. We declined, and Pedro from the Sheraton management kindly fetched some for us, which we really appreciated. Unfortunately, the towels were threadbare and fraying at the edges.On our checkout day we also felt very rushed out. Refurbishment work had already begun by the time we went down for breakfast, with furniture from a number of rooms placed outside ready for the renovations. It certainly didn't make us feel welcome. I appreciate guest numbers were limited, but the food choice was restricted too.If work was due to start on the Thursday, we should never have been able to book to check out on that day. Overall, the stay didn't match our expectations. I'd advise anyone considering booking to check the refurbishment dates first. JAIME SANTOS, General Manager at Sheraton Fuerteventura Beach, Golf & Spa Resort, responded to this review Thank you for taking the time to share your feedback, and we are sorry to hear that your return visit to Sheraton Fuerteventura did not fully meet your expectations, particularly on such a special occasion as your mother’s 60th birthday.We would like to clarify that during the days leading up to the hotel closure, our services and facilities continued to be provided in full, as planned, until the closure date. We are therefore sorry that your experience gave you a different impression, particularly regarding the availability of the facilities during the final days.We also regret any confusion regarding the arrangements for your last day and the transfer to the neighbouring hotel. We are pleased, however, that Pedro was able to assist you personally with the towels and that this was appreciated.We fully understand your comments regarding the refurbishment, which represents an important investment in the future of the hotel. We sincerely regret that the preparations for the closure affected your perception of your stay, and we hope that following the renovation we will have the opportunity to welcome you and your mother back and offer you the experience you remember from your previous visit.

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• User:rose d

  Trip type: Couples

  Nice hotel

  27 Sept 2026

  Have just returned from 9 days at Sheraton lovely hotel yes does need updating but all in hand the standards were still all good and the staff lovely??My only real disappointment -I thought booking a higher standard hotel I would not have to worry getting About getting a sunbed with shade this did not happen People still put their towels on beds and disappear Very selfish JAIME SANTOS, Director General at Sheraton Fuerteventura Beach, Golf & Spa Resort, responded to this review Thank you for sharing your feedback following your nine-day stay with us. We are delighted to hear that you enjoyed our hotel, appreciated the standards maintained during this period, and found our team so lovely.We are sorry, however, that the availability of sunbeds in shaded areas did not meet your expectations. We understand how frustrating it can be to find sunbeds reserved with towels while not being used, particularly when you are looking forward to relaxing by the pool.Your comments are appreciated, and we will share them with the relevant team as we continue working to improve our guests’ experience.Thank you once again for your kind words and for choosing Sheraton Fuerteventura Beach, Golf & Spa Resort. We hope to have the pleasure of welcoming you back in the future.Kind regards,

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• User:MichelleRose

  Trip type: Couples

  The staff make this hotel a five star experience…

  24 Sept 2026

  First of all, I’m going to hop straight over the fact that the hotel looks a bit tired and dated as it closes next week for a major refurbishment! The important stuff to note is that this hotel’s success doesn’t lie in the quality of its carpets but rather in the quality of its staff.This is our third visit and we were not disappointed. Although we didn’t get the same upgraded room as last year, our room and balcony were spacious and comfortable and kept beautifully clean.We ate onsite at La Veranda, El Faro and wok n Zen, and the food and service were excellent.Breakfast is varied and plentiful and doesn’t feel overcrowded even when busy.Drinks in the bar at night are accompanied by live music which is always a treat although the talent on offer is of differing standards!It really is the staff that makes the experience here a five star resort and I want to take this opportunity to recognise Aaron and Ione from the animation team who work hard every day to provide entertaining pastimes and encourage a really social environment.Special thanks also to Max for looking after us in the bar and Willy in the restaurants.We will be back when the hotel reopens and we’re looking forward to seeing the results of the overhaul, I hope it retains its charm however and that the staff return as part of the package! JAIME SANTOS, Director General at Sheraton Fuerteventura Beach, Golf & Spa Resort, responded to this review Thank you so much for taking the time to share such a thoughtful review following your third visit to the Sheraton Fuerteventura.We are especially delighted to hear that, once again, our team made such a positive impression on you. Your kind words about the service and the atmosphere mean a great deal to us, and we will certainly share your special recognition with Aaron, Ione, Max and Willy. They will be thrilled to know that their efforts helped make your stay so enjoyable.It is also wonderful to hear that you enjoyed the dining experiences at La Veranda, El Faro and Wok N Zen, as well as our breakfast and the evening entertainment.As we prepare to close our doors for the refurbishment, it is particularly meaningful to know that you are already looking forward to returning. We sincerely hope that, when we welcome you back after the renovation, you will find the hotel renewed while still retaining the warmth and charm that you have come to know.And we very much hope to see many familiar faces from our team waiting to welcome you back!Thank you once again for your loyalty and for being part of our Sheraton family. We look forward to seeing you again after the reopening.Warm regards,

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• User:jezl2019

  Trip type: Family

  hotel stay with the family ??

  14 Sept 2026

  i can’t say enough good things about this place what a amazing hotel we will definitely return the food has been amazing the staff absolutely fantastic and the room top quality 5 stars from me ?? JAIME SANTOS, Director General at Sheraton Fuerteventura Beach, Golf & Spa Resort, responded to this review Thank you so much for your wonderful review and for sharing your family experience with us! We are absolutely delighted to hear that you enjoyed your stay, from the food and your room to the service provided by our fantastic team. Knowing that you had such a memorable time with your family and are already planning to return means so much to all of us.It was a real pleasure to have you with us, and we very much look forward to welcoming you and your family back to Sheraton Fuerteventura for another wonderful stay.Thank you once again for your kind words and for your 5-star rating! Warmest regards,

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