Hostal L’Esplai

Recent Reviews: 145

• User:PurplePistils

  Trip type: Business

  Outdated, Homeless Hotel

  08 Feb 2026

  Beware, this IS a homeless hotel. I stayed here 1/23-1/26. At breakfast at 7am on 1/24 there were only homeless people, very dirty looking, and 2 of them were shaking from drug use while eating with their hands out of the hot bar. Staff took my complaint and seemed like this type of activity was normal.There was black mold on the bathroom ceiling of my room.I had to clean the HVAC filters in my room for the heat to work.The hot water stopped working because they don't maintain the building systems, this was on my last night and they had no plan to fix it, just told me it was normal.Manager Jocelyn told me I would receive a refund and when I called the next day to ask where my refund was she told me it wasn't happening.Manager Jocelyn, worker Kathy, and resident drug addict Walter (missing teeth and dirty) told me to never return to their hotel. Walter followed me into the parking lot and physically threatened me with the manager Jocelyn and worker Kathy standing by his side.The hotel claims to not allow pets, however, I saw at least 5 pets on this stay. One of them was completely untrained and almost jumped on me as the owner was loosely holding it. It was NOT a service animal.This hotel is extremely dangerous and if you are traveling from out of state you NEED to pick another hotel for your health and safety.

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• User:goddess3315

  Trip type: Business

  It was ok .

  18 Jan 2026

  Not terrible but definitely not like it used to be. We have stayed here many many times with a much better experience. Nothing was terrible but our room had toilet paper stuffed in a hole in the shower wall where the shower rail had clearly originally been . Pillows were the WORST EVER. Very flat. Our room smelled terribly of a very strong perfume smell. Refrigerator froze all our fruits and veggies so we had to toss it all. Front desk staff was very kind , even arranged an early check in . She was lovely and so welcoming. In need of some repairs and updating for sure . IHG Service, Owner at Holiday Inn Express & Suites Smithfield Providence, responded to this review Hi goddess3315,Thank you for staying at Holiday Inn Express & Suites Smithfield Providence and sharing your experience. We truly value your loyalty as a Platinum Elite member.Our goal is to make your trip welcoming by providing excellent service and meeting the highest standards of accommodation. We sincerely apologize for the issues you encountered. Your comments have been documented and shared directly with our hotel management team to ensure corrective action is taken. We appreciate your input, as it helps us improve the guest experience.We hope to have the opportunity to welcome you back in the future and provide the high-quality stay you deserve.Warm regards,Crisel V.Case ManagerIHG® Hotels & Resorts Service

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• User:Christine B

  Trip type: Family

  Want to try again

  17 Feb 2025

  My husband booked this hotel for my Son and I since we had a tour at Bryant University. The hotel is very clean and it smelt great at check in. The lady at the front desk at night when we checked in could have been more friendlier. My husband booked on points he is Diamond Elite with IHG. I had to ask at the end if we will be receiving welcoming points. Usually it is said in the beginning. We went to the 2nd floor there was a weird smell. Again room was very clean. Bathroom floor tiles are loose. The outlets in the room were loose there was only a few that we were able to plug our phones into. Even the light that has 2 outlets were loose. Our door would not shut we had to really pull when we left the room so of course I was nervous when we were in our room thinking someone can just push it and come in. I heard the person on top of us walk around, go the bathroom and take a shower. The ceiling.is very thin. I will try this hotel again if my Son ends up going here since it is very convenient. But hopefully when I do come back things are better.

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• User:mjudd448

  Trip type: Family

  Nice updated hotel!

  02 Mar 2024

  Very clean! I can see they worked hard to transition it to a Holiday Inn Express. The room was the largest I have ever had two queen beds and a sofa! The desk clerk was friendly and helpful. Breakfast was as expected. It was a nice place to stay near Bryant University.

• User:bjs629

  Trip type: Family

  Good experience/ Nice place

  05 Aug 2023

  Well kept. Room was clean and spacious. TV reception poor. Only a couple channels were watchable. Friendly staff. Breakfast ok, pretty basic. Quite a few options. Pool quite small. No hot tub. Met out needs