Monterrey

Recent Reviews: 612

• User:657gilld

  Trip type: Family

  Should be 3 star

  19 May 2026

  Lovely location near restaurants and has separate boat stop from the main port in roses. Lots of hotels and the beach is directly in front. Very clean and a lift to all floors. A ramp to reception area as well as stairs.Car park is available at approximately 15€ a day. Rooms are large enough for 2 with separate bathroom. Somewhat dated. Towels changed daily. Food is the usual half board but often not very hot. Also better suited to adults palate rather than children’s. Small bar and cold water swimming pool which was open but too cold to swim. I was with a group and we all felt that overall the hotel presented as a 3 star rather than 4. There was coffee and tea only available at. Breakfast nothing available during the day. Rooms now have kettle and cups. Very new but coffee and tea on provided on arrival despite requests for more. Rooms have a large ceiling fan for warmer weather.We had a side balcony which gave a side view of beach. Most of the staff were very plesent and helpful. Hotel Manager, Owner at Hotel Monterrey Roses By Pierre & Vacances, responded to this review Dear Guest,Thank you for taking the time to send us your rating.We're delighted you appreciated our prime beachfront location and convenient amenities like the lift and parking options. Our team takes pride in maintaining high cleanliness standards and providing spacious accommodations to ensure comfort during your stay.That said, we regret that certain aspects like our dining offerings and room updates didn't fully meet your expectations. While our culinary team focuses on fresh Mediterranean dishes, we acknowledge the importance of temperature consistency and family-friendly options.Nonetheless, we're pleased you enjoyed the sea views from your balcony and found our staff attentive. The ceiling fans in rooms are indeed part of our commitment to guest comfort in warmer months.We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards,General Manager

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• User:Peter M

  Trip type: Friends getaway

  Disappointing stay at Hotel Monterrey Roses Spain

  12 May 2026

  The hotel is situated in a good position with several rooms enjoying a sea view. It is advertised as four star but in reality it is nowhere near, in our opinion no more than two stars.We stayed at Hotel Monterrey as part of a Titan group holiday, Little Boats of Catalonia. We arrived very late due to a severe road accident which held us up for several hours. We were assured that the kitchen would remain open and available up until ten pm.We were told to put tags with our names on our cases so that they could be sent to our rooms while we went to dinner.As regards dinner, such was in the form of a buffet, however no effort had been taken to freshen or top up any of the dishes, some of which had dried out, some were only tepid, and the quality of the dishes on offer was bad. Some of the items were inedible.The staff were unfriendly and clearly irked by us being late, and were surly, and keen to grab our plates etc. as soon as possible. We appreciated that this was late but would have expected an eagerness to provide a welcome with decent food as would befit a quality hotel.We went to our room after dinner to find that only one of our two cases was there. We asked the reception staff politely to initiate a search and of course reported the issue to our tour rep, who provided good support. However the hotel staff were unmotivated and fobbed us off as to their efforts. They told us they searched everywhere including empty rooms, which was later proved to be untrue because after stronger intervention by our rep the missing case was eventually located a an empty room. In total, it took in excess of one and a half hours to locate our case and we are still dismayed as to how it could be put in an empty room!Housekeeping at the hotel is lacking commitment and empathy. Our room lacked certain bedding items which other guests told us they had, and the products for hand wash, shampoo and shower gel were not correct.It took several attempts to correct housekeeping faults which added to our anger and anxiousness resulting for the missing case issue has left us with a very negative view of this hotel. We would not recommend Hotel Monterrey Roses, Spain. Hotel Manager, Owner at Hotel Monterrey Roses By Pierre & Vacances, responded to this review Dear Guest,Thank you very much for your review.We are glad you appreciated the hotel’s location and the pleasing views available from several rooms. Being situated just steps from Santa Margarita beach is something many guests enjoy.However, it is very disappointing to know the overall service did not provide the comfort and support you anticipated. We also regret that the dining experience, staff interaction and housekeeping did not reflect our standards. Your feedback regarding your luggage and the amenities in your room is extremely valuable to us and has been noted, as our team is committed to offering attentive service at all times. We appreciate you mentioning the helpfulness of your tour representative, and we will address your concerns with our staff to ensure we create a much more welcoming experience for our guests.We hope that you will allow us the opportunity of providing you with an improved stay in future.Best regards,General Manager

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• User:Sheena F

  Trip type: Couples

  A place to relax for a few days while on a road trip.

  29 Sept 2025

  3 days relaxing on a long road trip .Great position with lovely large pool to relax overlooking the sea .Rooms are good ,bathrooms a little tired but adequate . Hotel Manager, Owner at Hotel Monterrey Roses By Pierre & Vacances, responded to this review Dear Sheena,Thank you for your recent stay and for taking the time to leave a review.We're delighted you found our pool area enjoyable for relaxation with its sea views. Your appreciation for the room comfort means much to our team.We sincerely regret some aspects fell short of your expectations. Our 2017 renovation included bathroom updates, and we'll review maintenance protocols to ensure consistent quality.Nonetheless, we're thrilled our prime beachfront location added convenience to your Costa Brava experience. Those sunset views from the property remain unforgettable.We look forward to the pleasure of seeing you again in the future. Best regards,General Manager

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• User:janetmortimore

  Trip type: Solo travel

  little boats of Catalonia Titan holiday

  16 Sept 2025

  Tiny and cramped room on the 6th floor, good side view of the sea though. Technically the hotel has 4stars but they are quite undeserved as the hotel is very basic. Very noisy at night from the bars opposite, pool view rooms must be quieter. Strange rather aggressive dining room staff, often not available to clear tables at dinner until quite late. On the plus side the people in the tour group were lovely and made the holiday. Buffet food at breakfast and dinner was good with a wide choice of food. I wouldn't return though. Hotel Manager, Owner at Hotel Monterrey Roses By Pierre & Vacances, responded to this review Dear Janet,We appreciate that you took the time to share your experience with us.We're delighted your tour group contributed positively to your holiday experience and that our breakfast and dinner buffets met your expectations with their varied selection.However, we sincerely regret that certain aspects of your stay didn't meet our usual standards. Our recently renovated rooms aim to balance comfort with our beachfront location, and we're reviewing noise management solutions for street-facing accommodations. Please know we've shared your observations about dinner service efficiency with our restaurant team for immediate improvement.Finally, we're pleased you appreciated your partial sea view - a feature many guests enjoy from our upper floors along with direct beach access.We look forward to the pleasure of welcoming you back on future occasions.Best regards,General Manager

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• User:barbaradU6206CJ

  Trip type: Family

  Disappointing

  01 Sept 2025

  Friendly staff, room and common areas spacious. Very pet friendly. Pool good. Good variety of food but I had (very) cold fish for dinner and we had extremely cold scrambled eggs for breakfast despite turning up at the beginning of service. Fried eggs and bacon lukewarm. Also very loud live music in the evening made it impossible to have a peaceful drink in the (only) bar and we couldn't even hear our TV in the room with the window shut. Hotel Manager, Owner at Hotel Monterrey Roses By Pierre & Vacances, responded to this review Dear Barbara,Thank you for taking the time to share your feedback.We're delighted you highlighted our team's warm hospitality and found your accommodations spacious enough for comfort. It's equally rewarding to know our pet-friendly approach helped make your stay more enjoyable, and that you appreciated having pool access during your visit.However, we sincerely apologize for the inconsistencies in dining experiences and regret the evening entertainment disrupted your relaxation. Please know we've shared your comments with our kitchen and events teams to reinforce quality control measures while maintaining our lively coastal atmosphere.Nevertheless, we're glad our Mediterranean buffet offerings provided diverse choices during your stay.We hope you will come and stay with us again.Best wishes,General Manager

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