Pierre & Vacances Apartamentos Blanes Playa

Recent Reviews: 141

• User:DanilynE1S2

  Trip type: Friends getaway

  100% recommend

  15 Oct 2024

  We were on a girls break in a 2 bed apartment. Place was spotlessly clean, bathroom had shampoo and bodywash available & lovely white towels. (Cleaning lady very nice and accommodating)Very spacious apartment with full kitchen and most beautiful view of the sea. We arrived late so had to checkin at hotel, few minutes walk away, wasn't a big deal. Hotel- cmanager, Owner at Pierre & Vacances Blanes Playa Apartamentos, responded to this review Dear Guest, Thank you for this great feedback about your recent stay at Pierre & Vacances Blanes Playa.We are truly thrilled to hear that your stay with us was such a positive one.We are pleased that you found the cleanliness of your apartment to be impeccable, and that the provided bathroom amenities, including shampoo and bodywash, met your needs. Our housekeeping team takes great pride in maintaining high standards of cleanliness and providing comfortable amenities for our guests. It's also wonderful to know that you appreciated the spaciousness of your apartment and its fully equipped kitchen, which is designed to make our guests' stays as convenient and enjoyable as possible. The breathtaking sea view is indeed one of the highlights of our apartments, and we're delighted that it added to the enjoyment of your girls' break. Although the check-in process required a short walk to a nearby hotel due to your late arrival, we're glad to learn that this did not cause any inconvenience.We hope to have the pleasure of welcoming you again in the future. Best regards,Josep M Macià, Manager

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• User:N3902TVjoannet

  Trip type: Couples

  Amazing views

  08 Oct 2024

  We are staying for two weeks in a studio apartment, it has everything you need for self catering, the sofa bed is the only thing I will moan about, its not the comfiest as a bed. Our room which is 8th floor was quite and apart from the odd guest sat on the balcony, you can only hear the lapping of the waves, the resort shuts at the end of September but theres plenty of bars and restraunt's still open. Hotel- cmanager, Owner at Pierre & Vacances Blanes Playa Apartamentos, responded to this review Dear Joanne,Thank you for sharing your opinion after your recent stay at Pierre & Vacances Blanes Playa.We are delighted that you appreciated the amazing views from your studio apartment and found the amenities suitable for self-catering. It's wonderful to know that your room on the 8th floor provided a tranquil environment, allowing you to enjoy the soothing sounds of the waves.However, we regret to hear that the sofa bed did not meet your comfort expectations. We understand the importance of a good night's rest and are continuously working on updating our furnishings, including the sofa beds, to enhance our guests' comfort.Nonetheless, it is great that you were able to take advantage of the local bars and restaurants still open after the resort season. The convenient location of our apartments provides easy access to a variety of dining options for our guests' enjoyment.We hope you will give us another chance to provide you with a better experience in the future. Kind regards,Josep M Macià, Manager

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• User:Sueli B

  Trip type: Family

  Frustrating

  05 Oct 2024

  I am feeling very frustrated. I arrived at 9pm and traveled from Norway to stay from October 6th to 8th. Since my birthday was on October 4th, I arrived tired and the reception was closed. I walked carrying a lot of weight to the Horitizó hotel, because a sign said that I would have to check in there, where the receptionist “Ana Clara” made me pay a €200 deposit, insinuating that something might go missing from the apartment during my stay. “Ana Clara” was extremely rude and ironic! She said that if I didn’t like the place, I shouldn’t come back! She completely ruined the vibe of my trip. She treated me despicably. A type of person who is not suited for the job she does, the card I use was not accepted at the place and she said: “I can’t believe you don’t have another one, after all you need to eat, extremely unnecessary!!!! I have traveled to more than 21 countries and I have been to almost all of Spain and I have never been so mistreated in my entire life, not to mention that the apartment smells of incense, where she put me on the first floor where you could hear the noise of people slamming doors, cars and people talking. It ruined my trip and if I could I would leave tomorrow, I do not recommend it to anyone who arrives late from their trip and has to check in at another reception. Nowhere in the email or receipts does it say that I have to pay a deposit, but the problem here isn't even the money. It's the attitude of the receptionist. I’m going to take pictures of the apartment, I want my deposit back and the feeling of frustration is immense. I was mistreated I don't feel safe and I'm afraid of being treated in other places the same way I was treated by the receptionist, I came from Norway to sunbathe and ended up getting traumatic stress!!!! Terrible experience!!!! Hotel- cmanager, Owner at Pierre & Vacances Blanes Playa Apartamentos, responded to this review Dear Sueli,Thank you for sharing your opinion following your recent stay at Pierre & Vacances Blanes Playa.We are deeply sorry that your stay did not meet your expectations. We understand your frustration with the late check-in process. Our reception at Pierre & Vacances Blanes Playa is open until 18:00, and for late arrivals, we have arrangements with Hotel Horitzo, located 500 meters away, to assist our guests. We apologize for any inconvenience this may have caused you after your long journey from Norway.Regarding the deposit, it is a standard procedure for all our guests to ensure the proper care of our apartments. We regret that this information was not clearly communicated to you beforehand. Your feedback on this matter is valuable, and we will work on improving our communication to prevent such misunderstandings in the future.We are disheartened to hear about your experience with our staff member. At Pierre & Vacances Blanes Playa, we strive to provide excellent customer service, and we will address this internally to ensure it aligns with our high standards. Your comfort is our priority, and we will review our room allocation process to minimize noise disturbances for our guests.Your safety and well-being are paramount to us. We want to assure you that Blanes is generally a welcoming destination, and we regret that your initial experience left you feeling uncomfortable about exploring the city.We hope to see you again.Best regards,La Dirección

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• User:Laura B

  Trip type: Family

  Too many issues to return - nice staff though

  17 Apr 2024

  Arrived at 1am and had to do a 10 minute walk to Hotel Horitzo which we already knew about. We met a lovely receptionist that sorted out our keys, took our tax payment and did the E200 authorisation on the card.When we we back to the appartments the vending machine had barely any stock and every thing was shut.The sofa bed was not made up, so wearily we climbed into bed after making it. The matress was so thin that the bars from the sofa pushed through and I was in pain and barely slept. In the morning we awoke to a massive stench of drains, the spare pillows did not have pillow cases and there was BLOOD spatters on the curtains. I went back to reception to complain.Another lovely receptionist moved us up to the 8th floor, this time there was no smell, a clean apartment and a comfortable sofa bed. The manager popped in to see us which was a nice touch. I showed him the balcany as the glass divider was cracked and he already knew about it.I did some shopping and we settled in.But there was a big strip of the kitchen unit missing, no hot water and only one bath towel. Also when I tried to plug the kettle in the base was all melted - really dangerous. Finally I discovered the hob did not work! Not great for self cateringI went back to reception in the other hotel (there was no reception at all in the apartment block - just an empty office). They replaced the kettle, towel and fixed the water. But the did not fix the hob and had no spare apartments to move us to, and was very apologetic about it. I filled in the online survey asking for a free meal as I could not cook anything and I was ignored.The area where the apartment block is on the beach, near the caravan parks and is about 15-20 walk (all flat) into the main town. There is a very expensive little supermarket nearby and a bar. But lots of closed bars and restaurants, it was like a ghost town. It maybe because it was April and things werent open yet?The views from every apartment face the sea and they are spectacular. There is a little playground and a couple of nice restaurants about 5 minutes away. Although the staff were genuinely lovely, it was painful to keep trapsing down everytime I discovered a problem. I wouldnt return to these apartments, but may consider staying at the hotel puely based on how nice the staff were?Note: the E200 deposit was back in thr bank account the day after returning. Hotel- cmanager, Owner at Pierre & Vacances Blanes Playa Apartamentos, responded to this review Dear Laura,Thank you for sharing your opinion following your recent stay at Pierre & Vacances Blanes Playa.We are pleased to hear that our staff were accommodating and that the swift management response was to your satisfaction.Regrettably, the issues you encountered with the vending machine stock, sofa bed comfort, and apartment cleanliness are deeply concerning. We strive to provide well-maintained accommodations and regret any discomfort these aspects may have caused. Moreover, the challenges with the apartment amenities, such as the kitchen unit and kettle, are not reflective of the high standards we aim to uphold. We take note of your comments about the local area and understand that the seasonal variability can affect the availability of nearby services.On a brighter note, we are delighted that the breathtaking sea views from our apartments added a touch of splendor to your stay, and we are glad to know that the deposit was promptly returned to you. Our team is committed to delivering an enjoyable experience, and your commendations on our staff's friendliness are truly appreciated. We take pride in offering a comfortable beachfront location for our guests to relax and unwind.We hope to see you again.Best regards,La Dirección

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• User:Cornish_Andy

  Trip type: Couples

  Amazing Location

  01 Jan 2024

  We were made to feel very welcome from the moment we arrived at the venue by the friendly, helpful receptionist. Our apartment overlooked the beach and we watched the sunrise every morning. We had a maintenance issue with the apartment when we arrived which reception sorted very quickly together with sourcing a corkscrew for us on Christmas Day. We had friends staying nearby who were also able to join us in our apartment. Hotel- cmanager, Owner at Pierre & Vacances Blanes Playa Apartamentos, responded to this review Dear Andy, Thank you for this great feedback about your recent stay at Pierre & Vacances Blanes Playa.We're thrilled to hear that our team's warm welcome set a positive tone for your stay and that you enjoyed the breathtaking beachfront views and sunrise from your apartment. It's also great to know that our staff was quick to resolve the maintenance issue and assist with the unexpected need for a corkscrew on Christmas Day. We're delighted that your friends were able to join you and share in the comfort of your accommodation.We would be delighted to welcome you back.Take care,Josep M Macià, Manager

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