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Ac Hotel Gran Canaria

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Ac Hotel Gran Canaria

locationLas Palmas, Gran Canaria

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About Ac Hotel Gran CanariaAbout Ac Hotel Gran Canaria

Location

This comfortable beach hotel is situated in Las Canteras' tourist centre, within minutes of the town centre. From the hotel guests are offered a wonderful view over the harbour, the town and Santa Catalina Park. Links to the public transport network are also to be found in the immediate vicinity. The nearest inviting sandy beach and the turquoise-blue sea are approximately 100 m away, easily within walking distance. Plenty of shopping venues, restaurants, a diversity bars, cafés and buzzing nightlife venues are located in the hotel's neighbourhood.

Facility

34 single rooms and 227 double rooms are located on 25 storeys and can be reached by lift. English- and German-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service and a safe. Wireless internet access in public areas (for a fee) allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a car hire service, a transfer service, room service, a laundry service and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning. In most units, guests can enjoy a view of the sea from a balcony or terrace. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. A trouser press is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi are provided as well. A hairdryer and bathrobes are provided in the bathrooms, which include a shower and a bathtub. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, golf, a gym, aerobics, a sauna and a solarium.

Meals

The dining area includes a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Half board is offered as a catering option. A generous breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between à la carte and a set menu. Special culinary options, such as diet meals, are also available. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Ac Hotel Gran Canaria Amenities at Ac Hotel Gran Canaria

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Disability-friendly

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      Foyer

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      TV Room

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective hygiene screens

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Half Board

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      Set menu dinner

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Golf

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      Gym

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Sun loungers

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      Sun terrace

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      Swimming Pool

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Public Transport

10 m

Bus Station

50 m

Beach

300 m

City Centre

1 km

Golf Course

3 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

278

Very Good

454

Average

259

Poor

62

Terrible

48

Recent Reviews: 1101

  • User:sheila r

    Trip type: Couples

    Very welcoming

    rating26 Mar 2026

    We arrived at hotel as our flights had been cancelled so no idea where we would stay however on arrival very welcoming and very helpful locating us on a lower lever 8 as I don’t use lifts plus as breakfast is in restaurant At top of hotel the reception had it delivered to our room excellent customer service from what had been a very traumatic day . Well done to all the team

  • User:Leslie M

    Trip type: Friends getaway

    Leslie

    rating28 Feb 2026

    Fabulous staff, wonderful facilities!!!

  • User:Jodee G

    Trip type: Solo travel

    Don't go to the AC Hotel Gran Canaria

    rating20 Feb 2026

    I left a day early and sacrificed points because I did not like the area. It was a bit outdated but was only a couple days. Salvador at the front desk was very sweet. I let him know about the ice bucket and he helped me out the door. After I left I received a message from him to call. I did but he was not in and talked with someone. They said I left something in the safe - which I quickly panicked and remembered it was my American cash and car keys. I asked how to have those sent and he said email the description and they would respond. I received an email but it wasn't about my items - it was about the damage that happened to the table. I referred to the ice bucket that had the leak and pictures I took before. They said I would have to pay the $400. I asked about my items. I was there January 22-25. Their correspondence is delayed, they will not send me a picture of my items (someone probably spent the money), and claim the table was brand new. You can see in the pictures I took - the table was absolutely not brand new, there was wear on it and the ice bucket leak was their issue. Can someone please tell me 1) how is this my fault and expected to pay for 2) why would they not send me a picture of my items 3) why is it taking this long (getting close to a month) to resolve an issue. I have stayed at Marriott hotels for a long time and this is the worse experience. I have also emailed Marriott twice (no response except they started a case) and talked to someone on the phone. She was very nice but couldn't do much to help and basically agreed that they were keeping my things until they got their money. I am just so disgusted and trying to figure out how to resolve this but of course who cares. Plus I came back with a horrible bite on my leg. I felt it happen in bed and I still have a small circle on my leg. What a bad experience - never going back to Gran Canaria. Hernandez Jessica, Other at Ac Hotel Gran Canaria, responded to this review Thank you for taking the time to share your experience. We are very sorry to hear about the challenges you faced during and after your stay at AC Hotel Gran Canaria. It’s clear that this situation has caused you frustration and concern, and we understand how upsetting this must be.We appreciate you highlighting Salvador’s kindness and the assistance he provided during your stay. However, we can see that the issues with your belongings, the delayed communication, and the charges regarding the table caused significant distress. Additionally, the discomfort you experienced in the room further added to what was an unsatisfactory visit for you.Your feedback is important, and we hope it is fully reviewed and addressed appropriately by the hotel team. Thank you for sharing these details, and we regret that your experience was so disappointing.

  • User:Mariealisha

    Trip type: Couples

    Christmas and New Year

    rating08 Feb 2026

    We holiday in Las Palmas each year and was our first time staying at this hotel. We had a lovely warm welcome when we arrived and throughout our stay the reception staff were all very polite and helpful.Location is perfect we were on the 13th floor great views being that high up was not a problem for us.Room was big and more than enough room for us both. We did have days when we didn’t have enough towels left by housekeeping but was easily resolved. Bed was extremely comfortable we slept well and great blackout curtains. Roof top pool has great views, pool was cold so only used once, I would imagine in the summer the water would be warmer. Only downside is doesn’t open until midday, so mainly went to beach which is a 5 min walk away.I can’t comment on the restaurant as we didn’t eat there.

  • User:Linda M

    Trip type: Couples

    Good location but not a 5 star experience

    rating03 Feb 2026

    This hotel has a very corporate feel. It's location is good - just minutes walk from Las Cantaras beach and Santa catalina Park. We were told we had been upgraded but the room seemed quite basic - possibly the upgrade was because it was on a higher floor? The beds are uncomfortably hard although that is a personal opinion. Had to report a couple of things that needed attention which were resolved quickly. Rooms could do with freshening up. Hernandez Jessica, Other at Ac Hotel Gran Canaria, responded to this review Dear D8991KXlindam, Thank you for taking the time to share your feedback with us. We regret to learn that your overall experience did not fully meet your expectations. Please be assured that all comments received from our guests are carefully reviewed and shared with the relevant departments for evaluation. We appreciate you highlighting both the positive and the aspects that you felt could be improved, as guest feedback is essential for us to continue monitoring and enhancing our services. Thank you once again for your comments, and we hope to have the opportunity to welcome you again in the future. Regards, Carlota Herrera2º Front Desk Manager

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