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El Refugio

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El Refugio

locationCruz de Tejeda, Gran Canaria

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About El RefugioAbout El Refugio

Location

This hotel lies in the centre of an impressive mountain landscape in the centre of the island, around 1500 metres above sea level. The centre of Tejeda is situated 10 km from the hotel and Playa del Ingles is around 80 km away.

Facility

Guests have a choice of 36 rooms, including suites, 2 single rooms and 15 double rooms. The friendly staff at the reception desk are happy to answer any questions. The hotel provides a safe, a TV room, a playroom, a 24-hour security service, a laundry service, a smoke alarm and a smoking area. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. A fireplace creates a cosy atmosphere. Guests of the hotel can enjoy various recreational facilities, including the garden, during their stay. Parking spaces are available to guests travelling by car. Other services include a hotel shuttle bus. Active guests can make use of the bicycle hire service (for a fee) to explore the surrounding area.

Rooms

Rooms are equipped with air conditioning and central heating. Some rooms include a balcony. Rooms include a double bed. Extra beds can be requested. A safe and a minibar are also available. Guests will also find a refrigerator included among the standard features. A direct dial telephone, a TV and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A telephone is provided in the bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. A terrace with sun loungers and parasols is available. For guests who wish to keep active, cycling/mountain biking and crazy golf are available. Sport and leisure facilities at the hotel include a gym, billiards and darts. A sauna and solarium are available in the wellness area.

Meals

Various dining options are available, including a restaurant, a café and a bar. Half board is offered as a catering option. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at El Refugio Amenities at El Refugio

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Games room

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      Hotel Safe

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      Laundry Service

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      Pets

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      Restaurant(s)

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Billiards/Snooker

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      Children's Pool

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      Cycling/Mountain Biking

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      Darts

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      Gym

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      Minigolf

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Sun loungers

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      Sun terrace

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      Swimming Pool

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Golf Course

20 km

Beach

50 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

123

Very Good

57

Average

29

Poor

16

Terrible

20

Recent Reviews: 245

  • User:Thetallfinn

    Trip type: Solo travel

    Nice experience

    rating24 Mar 2026

    Very nice hotel if you want to hike in the middle of the island. Hotel is beautiful and cozy. I liked the free of charge coffee and tee facilities in the public area. The breakfast was ok. There is another hotel opposite side of the road and you can book a massage or spa experience there.

  • User:penyjenn

    Trip type: Couples

    Cheap and basic accommodation. Good food, great staff.

    rating25 Nov 2025

    Good value for money but very basic. The rooms had very small single beds and a tiny bathroom. You could hear every sound from every bathroom in the lounge! Despite being in an attic room there was an ant infestation in our room despite there being ant powder everywhere. The communal lounge was nice and large, a nice place to relax. The food was good, the staff were lovely.

  • User:evauprus

    Trip type: Friends getaway

    love-LOVE-love ❤️

    rating21 Feb 2025

    I booked a room for a week and was a little afraid of the location being too isolated for a longer period of time but ended up loving the place so much! The most amazing sunsets AND sunrises (what!?) together with epic trails just outside ❤️ also the meals (most of them vegetarian🙏) were perfect, the people really nice and i felt really at home the whole time. Ended up feeling sad having to leave so soon :) but yes, the walls are thin and if you are into luxury it might not be the best choice for you.

  • User:MONICA R

    Trip type: Couples

    BAD EXPERIENCE, NOT RECOMMENDED

    rating10 Feb 2025

    NOT RECOMMENDED! My husband and I went to spend a different weekend, and we left early on Saturday. We stayed in the attic, which we knew would have a low ceiling, but not this low. That wasn't so bad, but the worst part was that to go to the bathroom, there is a very low beam that they don't mention on the website or show in the pictures, and they don't warn you about it. We hit our heads on it three times during the night. It's extremely unsafe. Additionally, there was no heating, only a heater that smelled like it was burning, and we found several hairs on the sheets that weren't ours. Also, the comforters had stains. It was a huge disappointment! We spoke with them, and they hide behind the excuse that they inform on the website that some areas have a height of 1.50 meters, but they don't mention the beam. There was no "how are you?" or anything, no offer of compensation. It's better to pay more and stay at the Parador just across the street or at a real rural house.

  • User:Philip M

    Trip type: Couples

    Simple, comfortable and friendly

    rating17 Mar 2024

    Loved this place. Friendly, comfortable and reasonable price. Great location for walking. The hotel is simple but has everything you would want (except a bar but a short walk across the road). The restaurant was a gem with simple rustic food, well cooked and informally served.

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