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Hotel Riu Gran Canaria

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Hotel Riu Gran Canaria

locationMeloneras, Gran Canaria

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About Hotel Riu Gran CanariaAbout Hotel Riu Gran Canaria

Location

This hotel is situated in Meloneras directly beside the sea and lies amidst 30,000 m² of wonderful gardens. It is to be found in the south of Gran Canaria, approximately 1 km from the sprawling dune beach of Maspalomas. Public transport departs from stops located 600 m away.

Facility

The resort has 9 suites, 49 apartments, 46 single rooms and 521 double rooms, which are located on 6 storeys and are reachable by lift. The friendly staff at the reception desk are happy to answer any questions. Valuables can be stored securely and conveniently in the safe. Wireless internet access in public areas allows guests to stay connected. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. The grounds of the resort feature a playground and a lovely garden. Additional facilities include a newspaper stand. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a childcare service, a car hire service, 24-hour room service, a laundry service and a hairdresser. Active guests can make use of the bicycle hire service to explore the surrounding area.

Rooms

Rooms are equipped with air conditioning and a fan. Guests can relax on the balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. Children's beds can be requested for younger guests. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, satellite television and WiFi (no extra charge) are provided as well. Amenities in the bathrooms include a shower. A hairdryer, a vanity mirror and bathrobes are provided. The resort has family rooms and non-smoking rooms.

Sport

Guests can work out or just relax in the outdoor and indoor pools. Kids can splash about in a special swimming area just for them. The pool area also includes a hot tub, a waterslide and a pool bar. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The resort offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, bocce and beach volleyball. Water sports enthusiasts are offered aquafit. Sport and leisure facilities at the resort include a gym, table tennis and darts. Various wellness options are available at the resort, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. The resort has a number of entertainment facilities available, including a kids' club, live music and a dance club.

Meals

The dining area includes 3 restaurants and a bar. All-inclusive can be booked. A continental breakfast buffet provides many delicious reasons to rise and shine. At lunch and dinner, guests serve themselves at the buffet. Diet meals and vegetarian dishes can be prepared on request. In addition, special catering options and snacks are available. The show cooking is a particularly special attraction. The resort offers a selection of alcoholic and non-alcoholic beverages.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Hotel Riu Gran Canaria Amenities at Hotel Riu Gran Canaria

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Service

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      Lifts

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      Newspaper kiosk

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      Nightclub

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Waterslide

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      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Mandatory mask-wearing

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Breakfast Buffet

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      Continental Breakfast

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      Evening Buffet

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      Lunch Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Aqua aerobics

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      Beach Volleyball

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      Bocce

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      Children's Entertainment

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      Children's Pool

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      Cycling/Mountain Biking

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      Darts

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      Entertainment Programme

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Tanning Studio/Solarium

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      Tennis

LocationLocation

Map preview

Around this property:

Bus Station

100 m

Public Transport

600 m

Sea

900 m

Beach

900 m

Golf Course

2 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

3772

Very Good

1891

Average

467

Poor

154

Terrible

92

Recent Reviews: 6376

  • User:Cooksteruk

    Trip type: Family

    Ticks all the boxes

    rating22 Apr 2026

    It is only 4 star but really has everything. The only difference to the 5 star Palace next door is the waiter service and probably a jacuzzi.It does all it says in the description, and runs like clockwork. The rooms are refurbed and large with every convenience. They are topped up and cleaned daily to a high standard including beers and coffee etc. the safe is free, super service all round.The dining options are great with the buffet offers superb, the lamb and veal was the best I have had. The a la carte are great with the steak bar top class, and the Asian excellent. Lunch time the Atlantic restaurant with prime sea views is an absolute delight. Beer on tap throughout the site is excellent, however the red wine on tap is poor, but in the a la carte venues the red wine offered from bottles is great.Entertainment and activities are well planned to suit all tastes, even the party night was ok for a short time (as an old guy )The only thing I missed was a jacuzzi, but the infinity area was great, I managed to get there most days, sunbeds are not a problem here, plenty of them. All in all a great week here, they even sent me a bottle for my birthday! thanks very much for that. IF all RIU hotels could match this quality and consistency I would never look anywhere else. Finally all staff happy and friendly, even at the 24 hour sports bar through the night. 100% recommend this hotel to all, and it is in a great location too. Online Reputation Management, Owner at Hotel Riu Gran Canaria, responded to this review Dear guest,We wish to thank you on behalf of all our staff team for your wonderful review and for being our guest.Our best reward is learning our beautiful guests enjoyed their holiday.We cannot wait to see you again very soon :)Kindest Greetings,Hotel Riu Gran CanariaOnline Reputation Manager

  • User:mackj10

    Trip type: Couples

    Nice gardens and pools food a real dissapointment

    rating21 Apr 2026

    Nice gardens and pools rooms ok but bathrooms dated, entertainment very good drinks reasonable and branded but limited cocktails food really poor as temperature issues . Enough choice but every meal was lukewarm warm.clearly the hotplates on the buffet are just warm plates. I wouldn’t revisit due to this. For those interested you cannot use fire sticks or screen share with the tvs. Online Reputation Management, Owner at Hotel Riu Gran Canaria, responded to this review Dear mackj10,Thank you very much for taking time to tell us about your stay.It is unfortunate to learn, that regardless our chefs’ efforts, we could not meet your taste.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. We do our best to provide an excellent service experience, therefore, it is disappointing to read that some aspects of this stay were below both your expectations and our standardsYour review will be revised further, as we hope that you will give us another chance to host you and to redeem your confidence in us.Best Regards,Hotel Riu Gran CanariaOnline Reputation Manager

  • User:FAGGYSussex

    Trip type: Family

    Would definitely return

    rating21 Apr 2026

    Fabulous hotel. Really impressed with the selection and quality of food in the buffet restaurants. Bookable restaurants all fabulous too. The grounds are well maintained and the whole place is spotless. Staff are friendly and helpful. The entertainment was great and varied. The violinist that played in the sunset bar was fantastic. Would definitely come back. Only niggles that need addressing are:1. Decent size bath towels. Far too small, or at least give the customer 2 and2. Small side tables beside the sunloungers. Overall a very good hotel. Online Reputation Management, Owner at Hotel Riu Gran Canaria, responded to this review Dear guest,Thank you very much for a fantastic evaluation, on behalf of our lovely staff. We strive to make all of our guests feel welcome and relaxed during their time with us. We wish you visit us again very soon :)Warmest wishes!Hotel Riu Gran CanariaOnline Reputation Manager

  • User:pennycJ677SI

    Trip type: Family

    Excellent all inclusive family hotel

    rating17 Apr 2026

    A week in April was just fantastic. Great location if you like to walk to shops and beach. Beautiful gardens, clean throughout. Great selection of bookable restaurants. Lots of places to sit and chill. No issues with loungers and good selection of drinks. Entertainment varied and mostly good (Dukes band, violinist and white party were highlights) Staff helpful. My favourite member was Sami on reception. Nothing was too much trouble.I’m coeliac and being gluten free was NO problem. Everything was labelled or specially made (ask for the evening pastry - such a treat!)Only a couple of very minor suggestions - bedroom towels are tiny and the loo roll needs an upgrade. Why does the lovely sunset bar shut before sunset?

  • User:randys278

    Trip type: Family

    Arbitrarily cancelled confirmed reservations because of the hotel’s typographical mistake

    rating01 Apr 2026

    The Hotel Rui Gran Canaria abruptly and without my authorization or consent cancelled four confirmed room reservations for December 2026. The ostensible reason for the cancelation was that when the hotel’s reservation service made the reservations they misspelled my given name — “Randell” instead of the correct “Randall”. It was entirely the hotel’s mistake, not mine. Nevertheless, the hotel said that (1) I would not be permitted to check in if the name on the reservation did not exactly match the name on my passport and (2) the only way to correct their mistake was to cancel the reservations and rebook them. I told them that I did not want to cancel without assurances that those charges would be fully refunded and the rebooking could be on the same terms. Nevertheless, the hotel arbitrarily cancelled my confirmed reservations. When I they contacted them, they told me that rebooking the same reservations would now cost twice as much as the original reservations, and the originally reserved rooms with two double beds were no longer available. Although Rui is a reputable company that I trusted to act reasonably when it discovered its own mistake, they have taken no responsibility and have left me with no hotel reservations in a busy holiday season. The hotel should have reinstated the reservations that it arbitrarily cancelled. Online Reputation Management, Owner at Hotel Riu Gran Canaria, responded to this review Dear randys278,We truly regret to learn about your discomfort. Regardless, this does not excuse your experience and we would like to apologize.This is not the excellent level of customer service that we pride ourselves in delivering.Please contact the After Travel Customer Care department at complaints@riu.com for further assistance. Sincerely,Hotel Riu Gran CanariaOnline Reputation Manager

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