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Hotel Riu Vistamar

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Hotel Riu Vistamar

locationAmadores, Gran Canaria

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About Hotel Riu VistamarAbout Hotel Riu Vistamar

Location

The hotel is located in a holiday resort along the cliffed coastline and offers fabulous panoramic views out over the sea. The light sand bay is approximately 1 km away and may be reached by crossing the coastal road. Alternatively, there is a shuttle bus service that runs to the beach throughout the day. There is a good selection of shopping and entertainment venues on offer in the centre of Puerto Rico that lies some 2 km away. Public transport links are located just 100 m from the hotel.

Facility

The hotel has 475 non-smoking rooms, which are located on 5 storeys and are reachable by 6 lifts. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, a safe, a currency exchange service, room service, a laundry service, a hairdresser and a lounge are available. Wireless internet access allows guests to stay connected while on holiday. The hotel has wheelchair-accessible facilities. A number of shops, including a supermarket, are great for shopping or just browsing. Children can enjoy the playground. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a hotel shuttle bus.

Rooms

Air conditioning and a fan ensure that rooms maintain comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. Rooms include a double bed. A safe and a minibar are also available. Guests will also find a mini fridge included among the standard features. Equipped with a direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge), the rooms provide many ways for guests to stay connected and entertained. A hairdryer and a telephone are provided in the bathrooms, which include a shower. Wheelchair-friendly rooms can be booked.

Sport

The pool complex, which includes 2 outdoor pools and 2 children's pools is a great place to work out or just relax and unwind. A waterslide guarantees plenty of fun for young and old, and the pool bar provides sustenance and refreshing drinks. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. Leisure activities and facilities at the hotel include bocce, volleyball, basketball and a gym or, for a fee, billiards. Guests of all ages have the opportunity to enjoy an entertainment programme.

Meals

The hotel includes a bar. Guests can dine in one of the 3 buffet restaurants. Catering options include bed and breakfast, half board and all-inclusive. A continental breakfast buffet provides many delicious reasons to rise and shine. At lunch and dinner, guests serve themselves at the buffet. Special meals, including diet meals, are also available. In addition, special catering options and snacks are available. The show cooking is a particularly special attraction. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

All major credit cards, including American Express, VISA, Diners Club and MasterCard, are accepted for payment.

Amenities at Hotel Riu Vistamar Amenities at Hotel Riu Vistamar

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Foyer

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      Garage

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      Hairdresser

    • -

      Hotel Safe

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      Kids Club

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      Laundry Service

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      Lifts

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      Playground

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Shops

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      Small supermarket

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      Waterslide

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      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Mandatory mask-wearing

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Breakfast Buffet

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      Continental Breakfast

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      Evening Buffet

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      Half Board

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      Lunch Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Aqua aerobics

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      Basketball

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      Beach Volleyball

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      Billiards/Snooker

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      Bocce

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      Children's Entertainment

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      Children's Pool

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      Darts

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      Diving

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      Entertainment Programme

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      Golf

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      Gym

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      Outdoor Pool(s)

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      Parasols

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      Sailing

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      Sun loungers

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      Sun terrace

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      Water Skiing

LocationLocation

Map preview

Around this property:

Public Transport

100 m

Shopping opportunities

900 m

Beach

900 m

City Centre

2 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2934

Very Good

1729

Average

593

Poor

266

Terrible

218

Recent Reviews: 5740

  • User:Michael C

    Trip type: Couples

    Disappointing holiday

    rating05 May 2026

    I stayed with my husband April 2026, I had been to the hotel before and had no problem going again, however 3rd day into our holiday my husband started with the sickness all through the night, followed by myself the following day sickness and diarrhea. We were both quite poorly for a few day's. This really did spoil my birthday celebration. The hotel seemed very clean to me and we enjoyed the food we had the first couple of days, however I do think there must be a problem after listening to people on my last day. Seems like the resort may have a problem with the norivirus as more than usual cases of the bug. I was talking to one of the tui reps who told me they have more cases in their winter period for some reason this really needs getting to grips with as it will definitely affect bookings in the future.

  • User:Keeley J

    Trip type: Family

    How rude

    rating29 Apr 2026

    I wasn’t going to write a review as I don’t like to leave negative reviews incase they are just random one off issues but the first two days we had a few accessibility issues with the granddaughters pushchair as the child’s pool is on the top floor which you have to climb 2 stair cases to get to as there is no lift. We decided to leave the pushchair behind and carry 18 month old. Today, day 3. We come to one of the pools and a little girl has a Unicorn inflatable. Of course our little one wanted to play so we went ahead and brought her one. A couple of hours later when the life guard had a change over the man came up to us shouting at us which we were unable to understand. At first we thought he was angry because we were holding it to stop the wind blowing it away in the pool. But after he went to fetch a manager we were told it was slightly too big. It was roughly big enough for our 18 month old to sit on. Then it changed to no Inflatables allowed. We were the only ones approached and were made to feel very embarrassed as everyone was watching this life guard shouting at my daughter and granddaughter in the pool. I honestly feel like we have had nothing but issues since we arrived and the reviews were so good online. I’m so disappointed and feel like it has really tainted the holiday and time away with out family. If anyone is visiting with small children please know you have to climb a lot of stairs to get to the children’s area and not to bring any inflatables. The manager calmed the situation but the damage was done. Food choices are good. Location is good. Online Reputation Management, Owner at Hotel Riu Vistamar, responded to this review Dear Keeley J,Thank you for choosing RIU Hotels & Resorts and submitting a review of your recent stay with us. We sincerely apologize for the frustrations you encountered, especially regarding the accessibility of the children's pool and the way our safety policies were communicated. While our lifeguards must strictly enforce inflatable size limits to ensure a safe environment for everyone, we deeply regret that this wasn't handled with the necessary tact and courtesy. We are addressing this with our team to ensure all guests feel respected. We are glad our manager could assist you, and we’re pleased to know you enjoyed our prime location and food. We would be delighted if you would honor us with another opportunity to convince you of our RIU service and quality.Best regards,Hotel Riu VistamarOnline Reputation Manager

  • User:bourne59

    Trip type: Solo travel

    Sickness Problem

    rating28 Apr 2026

    I recently stayed at RIU Vistamar and unfortunately became unwell during my stay.I experienced symptoms consistent with a gastrointestinal illness, including nausea and vomiting. What was particularly concerning was that I spoke with other guests at the hotel who reported experiencing similar symptoms around the same time.The hotel itself has lovely views and some nice facilities, however this was overshadowed by the illness. Overall, this was a disappointing experience. Online Reputation Management, Owner at Hotel Riu Vistamar, responded to this review Dear bourne59,We truly regret to learn about your discomfort. Regardless, this does not excuse your experience and we would like to apologize.This is not the excellent level of customer service that we pride ourselves in delivering.If you wish you can file a formal complaint at: complaints@riu.comOur After Travel Customer Care will kindly assist you.Sincerely,Hotel Riu VistamarOnline Reputation Manager

  • User:CornishSharon

    Trip type: Couples

    Disastrous visit with sickness bug

    rating28 Apr 2026

    We arrived full of anticipation, first impression was good. Lovely room with a sea view. After 3 days, I woke up with a stomach bug. D & V and severe stomach cramps. Hubby then went down with it the next day. On closer inspection, the cleanliness is not good. Tables at Sea Breeze restaurant wiped with a cloth, no cleaning spray, same in reception. The chap in the Sports Bar always used cleaning spray. The lifts were filthy. Never saw them being cleaned all the time we were there. The handrails down to the restaurant were filthy. I saw people walk into the restaurant without using hand gel. Two dispensers outside the door. We used it meticulously. When reported to RIU staff, their attitude was they couldn't care less. I've stayed in many RIU hotels but I will never stay in this one again. They need to sort out their cleaning to keep people safe. I met another couple who had this bug too. It ruins people's holidays that they've paid good money for. This was a thank you to my husband for looking after me during my recovery from a recent total knee replacement but we ended up looking after each other again. Not the rest and recuperation we were anticipating. Online Reputation Management, Owner at Hotel Riu Vistamar, responded to this review Dear Cornish Sharon,We are grateful for your feedback, as every review is an opportunity for us to learn and grow. It pains us to discover that we failed to meet your expectations on this occasion. It is very disappointing to learn that you became ill. We follow strict procedures while handling our food products in order to prevent and avoid any kind of alimentary risks or hazards. However, we kindly ask you to contact our After Travel Customer Care for further assistance.We sincerely hope to have the pleasure of your presence again in the future.Sincerely, Hotel Riu VistamarOnline Reputation Management

  • User:siobhanc383

    Trip type: Family

    Avoid

    rating26 Apr 2026

    The hotel is nice and staff are very friendly but it’s all inclusive but the food isn’t great Luke warm and overcooked. We ate here our first night but had to go to other restaurants every other night as the food was so bad. The wine was cheap and not good. The alcohol was local brands do very little choice. The pool’s were lovely and it wasn’t too crowded. Online Reputation Management, Owner at Hotel Riu Vistamar, responded to this review Dear guest,Thank you for choosing our hotel and for sharing your thoughts with us. We are very sorry to read about your disappointment and regret that your stay was not more pleasant. In order to fulfil every guest expectations regarding food, our main buffet and restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your expectations and we can assure that we do check daily our food offer, combining quality and variety catering for all tastes. Certainly, we will share your opinion for further consideration.We would like to be able to welcome you back soon to ensure your next stay exceeds your expectations.Sincerely, Hotel Riu VistamarOnline Reputation Management

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