Hotel San Agustin Beach Club Gran Canarias

Recent Reviews: 486

• User:Keith M

  Trip type: Couples

  Good Show for SA Beach club

  03 May 2026

  Very well run Hotel - Fully Deserves 4 stars - Is clean everywhere -V Large Bed - 2 Pools - Life Guard day duty -- Door to Beach - so near you can fall asleep to wonderful Wave Sounds ! 5 nights a week an excellent 5 Course Meal ( i was given a non - fish course on occasion which was brill service) - other 2 nights a week is BBQ which offers Fresh Cooked Selections Fish / Chicked /Beef etc plus wide selection of help yourselve . Breakfast great - again much to choose from plus soft drinks / fresh fruit etc etc - So ALL GOOD and would not hesitate to speak well of our stay with so friendly staff. On bigger picture is near Roof Top Terrace Bars and Bus routes so what is not to like - well done Staff and Management for such Quality at a very fair price . Wesley Caballero, Marketing at San Agustin Beach Club, responded to this review Dear Keith,Thank you very much for taking the time to share such a detailed and positive review of your stay with us. We are delighted to know that you enjoyed so many aspects of the hotel, from the cleanliness, spacious bed, pools, and beachfront location, to the dining experience and the friendly service provided by our team.It is especially rewarding to hear that our staff were able to accommodate your meal preferences and help make your stay even more enjoyable. Your kind words about the quality, atmosphere, and value we offer truly mean a lot to both our management and the entire team.We are also pleased that you appreciated the convenient location near the rooftop terrace bars and bus routes, as well as the relaxing sound of the waves right by the hotel.Thank you once again for your recommendation and for highlighting the effort our team puts into creating memorable stays for our guests. We hope to have the pleasure of welcoming you back again very soon.Warm regards,

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• User:Janne L

  Trip type: Couples

  Recommend

  27 Mar 2026

  Quiet "adults" hotel on the beach not too far from airport. Very clean and peaceful. Varied breakfast. Friendly and helpful staff! Wesley Caballero, Marketing at San Agustin Beach Club, responded to this review Hi Janne,Thank you for your kind review and for recommending us. We’re glad you enjoyed the views and relaxing atmosphere, as well as the cleanliness and our breakfast variety.It’s especially nice to hear that our team made a positive impression we’ll be sure to share your feedback with them.We hope to welcome you back again soon for another peaceful stay.

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• User:johneU9664HP

  Trip type: Couples

  Just a report.

  09 Mar 2026

  South of island so that time of year weather a bit warmer than the north. hotel like the film "Cocoon" Lot of "Staring" old people with Alzheimer's. Staff very friendly and helpful. free bottle of Brut champers for the wives birthday. Pool was fine, but not heated so cold. Beach was comfortable, sun beds cost 9euro for 2, as not part of the hotel service. plenty of restaurants a short walk up a hill (7mins), along with spar supermarkets to top up with victuals. Breakfast pretty standard as per hotels go. meals, they had 2 rounds, ok but you wouldn't want to try then each evening as they become boring, so lots of places to eat out. Room was fine. Value: fine, as any trip under 4hrs flight we class as a cheap and cheerful holiday. No issues with noise as we had a room far away from from the relax beach club. They did seem to have some sort of entertainment in the hotel which we were not aware, this was in a main dining area, no real info on this. few pics i have attached of receipts and of a plug socket that was in a dangerous condition, they need to upgrade their electrics so sockets have USB outlets as no one wants to carry around travel adapters in their case. We had a problem with the coffee table in the room, legs came unstuck , so a bit dangerous if you have a hot cup of coffee of the table. Then later we see another client take his coffee table to reception with 3 loose legs to report it. Would we return? well we dont usually go back to the same island/Country , so very unlikely. This is only a report rather than a review on our experience, so should not deter you from giving it a try. Wesley Caballero, Marketing at San Agustin Beach Club, responded to this review Thank you for taking the time to share such a detailed account of your stay.We are pleased to hear that you found our staff friendly and helpful, that you enjoyed the birthday surprise, and that you were comfortable in your room. It is also good to know that the location worked well for you and that you had a peaceful stay away from any noise.At the same time, we really appreciate you pointing out the areas where you feel improvements are needed. Your comments regarding the pool temperature, dining variety, communication about entertainment, and especially the maintenance issues in the room are taken seriously. We are particularly grateful that you mentioned the plug socket and the coffee table, as this kind of feedback is very important for us in helping to improve both safety and comfort for our guests.Thank you as well for noting that your comments are intended as an honest report of your experience. We truly value balanced feedback like yours, as it helps us continue working on the details that make a difference.We wish you all the best in your future travels and thank you again for giving us a try.

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• User:Helga2468

  Trip type: Solo travel

  Nice vacation whith mixed experiences

  05 Mar 2026

  4 stars for the friendly Staff, no disturbing music during the day, very good beds and quiet nights. The breakfast was ok exept much of the fresh fruit was tasteless, which surprised me, I expected sunripe lokal quality. 2 stars for the 5-dinner that was a miserable experience every night - tasteless diches, overcooked lukewarm meat and fish.0 stars for the fitness room - things do not work and the room is dark and damp.0 stars for the shows Thursday night during dinner. The hotel is on a windy spot at the coast and the waves are a bit ruff but you can walk 100-200 meters along the shore to a little milder spot. All in all I say 3 stars. Wesley Caballero, Marketing at San Agustin Beach Club, responded to this review Dear Helga,Thank you for taking the time to share your detailed feedback about your stay.We are very pleased to read that you appreciated the friendliness of our staff, the comfort of the beds and the quiet atmosphere at the hotel. It is also good to know that you enjoyed the peaceful environment without daytime music, which many of our guests value for a relaxing stay.At the same time, we are sorry to read that other aspects of your experience did not meet your expectations. Your comments regarding the dinner service, the fitness room and the evening entertainment have been noted and will be shared with the relevant teams, as feedback like yours is important for us to continue improving.We also appreciate your remarks about the breakfast and the fruit selection, which we will review with our kitchen team.Thank you again for your comments, and we hope to have the opportunity to welcome you again in the future and provide you with a better overall experience.Kind regards.

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• User:melodieb274

  Trip type: Couples

  A tale of two haves

  03 Feb 2026

  This hotel has lots of positives , the main being the location. Just a few steps out of a gate then directly on to the fantastic coastal boardwalk , ideal for exercise /coffees/ lunch etc. The staff at the hotel are fantastic , the food was generally very good although a 5 course dinner with 5 very small courses could be better replaced with a 3 course dinner or very good buffet. It’s a lot of work for staff with two consecutive dinner servings & can feel a bit chaotic for the diner. Breakfast buffet fantastic. The outdoor area needs properly manning and heaters to make more comfortable on cooler evenings , after dinner there isn’t anywhere to sit and relax comfortably so inevitably people return to their rooms or go out. Unfortunately a couple of big negatives for us . Our first two days were very noisy around the pool, first day hammering into an outdoor roof bar and second day replacement of metal stair rail and posts the full length of the outdoor staircase . There was no notice given/apologies made or any sweetener to say thank you for putting up with the noise and disruption of relaxing time around the pool. During our stay on the second floor balcony two male visitors covered their balcony with a blanket and towels , we woke to the smell of pot /weed and they smoked all day on the balcony. After some time we reported this to reception who said they had already received a complaint and it wasn’t against the law. We witnessed a manager having a look but nothing was done about it. A hotel which attracts such lovely international customers should not have to endure the smell permeating around the pool and balconies. It is unfortunate to have to include in this in the review but management were informed. Overall very nice stay Wesley Caballero, Marketing at San Agustin Beach Club, responded to this review Hello Melodie,Thank you for taking the time to share such a detailed and balanced review. We are very pleased to hear that you enjoyed our location, the coastal boardwalk, the quality of the breakfast, and especially the service provided by our team comments we truly value.We sincerely regret that your stay was affected by noise from maintenance works in the pool area. We fully understand how important peace and relaxation are, and we are sorry that these works were not properly communicated in advance, nor managed in a way that minimised their impact. Your feedback has been noted so we can improve our planning, guest communication, and how we compensate for such situations in the future.We also appreciate your observations regarding the dinner service and the outdoor areas in the evening. Your suggestions are very helpful and are currently being reviewed by the relevant teams to enhance the overall guest experience, particularly after dinner.Regarding the incident involving cannabis use on the balconies, we are truly sorry for the discomfort caused. While local regulations may permit this, we fully understand that the resulting smells and the impact on other guests are not acceptable. Your comments highlight the need to review and clarify our internal policies to ensure a comfortable and pleasant environment for all guests.Thank you again for your honesty and constructive feedback, which helps us continue to improve. We hope to have the opportunity to welcome you back and provide an even better experience in the future.

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