Jacarandas Beach

Recent Reviews: 339

• User:Scott C

  Trip type: Family

  Great apartment but extremely disappointing service.

  23 Feb 2026

  Visited in october 2025, great sized apartment, clean, although smelt heavily of cigarettes. Nice big balcony. Good size pool however hotel neglected to inform us the pool was empty and having work done on it meaning we had no access to pool from the saturday night through to moving hotels on the tuesday. This sort of information should have been advised well before guests are arriving. It was a shame as we have walked past this hotel many times over last few years and always impressed with look of poolside etc and i only book my hotels based on the pools as i like to he in and around a pool when on holiday. Once bought to hotel attention we were offered £10 per day that we could not use the pool which felt like an insult. We decided to move hotels.

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• User:Scott C

  Trip type: Friends getaway

  Disappointing

  06 Oct 2025

  Seen this hotel in passing many times etc, always looked lovely. Booked 2 1bed apartments for 4-11 october, arrived around 2215 noticed pool completely drained and having work done in pool, this was not communicated at any point. The apartments were spacious and good for the money however apartments stank heavily of cigarette smoke, one of the fridges had ham left in fridge, the patio door in one bedroom wouldnt open, the main door handle very loose on inside, elevator stopped working after day 1 had to use stairs for remainder of stay. Reported to On The Beach and the hotel offered a refund of €10 per night the pool was out of use, this was an insult. We changed hotels via On The Beach who couldn't have been any more helpful. The works on the swimming pool should have been communicated in advance of us staying as i would have moved hotels before arriving as i always book for a nice pool to relax by due to disability etc. it was a shame as it had potential to be a great stay but more attention needs paying to freshening up the rooms making sure they dont smell and attention to maintenance and overall better communication with guests.

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• User:tracymcq

  Trip type: Couples

  Fifth stay here. Since September

  18 Jan 2025

  These have now been overtaken by new company. This is noticeable No sign of anybody except cleaners. Who by way are as helpful as they can be. No reception whatsoever. No paperwork with information anywhere not even in room. Never showed passport for whole two weeks probably wouldn’t go in pool wasn’t the best tbh. We loved this place but probably won’t use for a while and hopefully they can get on track

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• User:Lisa R

  Trip type: Couples

  One of the worst places I’ve stayed.

  05 Jan 2025

  This was our first day.. the over all place wasn’t the cleanest.I never seen one person clean by the pool area in the 5 days I was there. Good location that’s it..No staff hardly around to ask anything either you got to phone up. No proper room to keep your suitcases If you’re on a late flight either.

• User:laurajh72

  Trip type: Couples

  AVOID AVOID AVOID

  06 Nov 2024

  Shocking place to stay. It is let to groups of young Spaniards for 1-2 nights who cause mayhem. Sex in pool. Sex on loungers during the day. Fighting and doors banging. That's before I even start on the sub standard accommodation. Pool was disgusting. Seems there was problem with filtration system. Not that we were told this. I happened to video a conversation of which I had translated. Complaint made to Tui. Absolutely disgusted that TUI are selling accommodation of this poor quality! Cleaners do next to nothing. We actually had to ask for broom to sweep out apartment. Worst sleep deprived 2weeks of my life! Had to pay 89 euros to keep room on. The lift to courtesy was out of order for duration and as I am disabled, I had no choice but to pay this so I could shower before travelling home. Dirty bed linen. Dangerous furniture. Dirty crockery. One bed change in 2 weeks! The list is endless.

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