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Mur Hotel Neptuno

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Mur Hotel Neptuno

locationPlaya del Ingles, Gran Canaria

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About Mur Hotel NeptunoAbout Mur Hotel Neptuno

Location

This charming hotel lies right at the centre, only a few minutes walk from the beach (900 km away). Jumbo Shopping Centre with countless shops, bars and restaurants is to be found in the immediate vicinity. Public transport departs from a stop directly in front of the hotel.

Facility

The hotel has 171 non-smoking rooms, which are located on 5 storeys and are reachable by lift. The reception desk in the lobby is staffed round the clock. Services such as a baggage storage service and a safe ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a playroom. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, a laundry service and a hotel shuttle bus. Complimentary newspapers are available. A fax machine is on hand for guests' business and communication needs.

Rooms

Rooms are equipped with air conditioning. A balcony is among the standard amenities of some rooms. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Wheelchair-friendly rooms can be booked.

Sport

Guests can enjoy a refreshing swim in the outdoor pool area. A waterslide guarantees plenty of fun for young and old, and the pool bar provides sustenance and refreshing drinks. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For those who wish to stay active while on holiday, the hotel offers golf. Indoor facilities and activities also include a gym and table tennis or, for a fee, billiards. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and a solarium. Live music and a casino are also options for entertainment.

Meals

The hotel includes a non-smoking restaurant and a bar. Catering options include half board and all-inclusive. A generous breakfast buffet, lunch and a comprehensive dinner buffet offer plenty of delicious variety. Diet meals, gluten-free meals and vegetarian dishes can be prepared on request. In addition, special catering options and snacks are available. The show cooking is a particularly special attraction. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Amenities at Mur Hotel Neptuno Amenities at Mur Hotel Neptuno

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Car Park

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      Casino

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      Conference Room

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      Foyer

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      Games room

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      Hotel Safe

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      TV Room

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      Waterslide

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Breakfast Buffet

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      Evening Buffet

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Billiards/Snooker

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      Golf

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      Gym

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      Massage

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Public Transport

10 m

Beach

900 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1312

Very Good

674

Average

245

Poor

71

Terrible

50

Recent Reviews: 2352

  • User:N4486SPkenneths

    Trip type: Solo travel

    Enjoyable stay look forward to my next visit

    rating22 Mar 2026

    This is my fourth visit to this wonderful hotel , check in was completed fairly quickly and efficiently and friendly manor . I was even offered a refreshing glass of white wine , during check in . The room was spotless comfortable bed . Complementary bottle of red wine, water, fresh flowers , and bottled water, bath robe and slippers, the chamber maids are friendly and do their job very efficiently. I was on half board basis breakfast and evening dinner were of excellent quality. The high light of this hotel is undoubtedly all of the staff who are always freindly and engaging . In particular the restaurant maitre ‘d Maria , and Tracy stand out as they always extremely welcoming and having become friends over the last three years or so. However the remains staff are also friendly and efficient. I look forward to mt next trip in September.Kenneth Stewart.

  • User:VolvoC30

    Trip type: Friends getaway

    Exceptional value for money

    rating11 Mar 2026

    This was my fourth visit to this 4* quality hotel. From the moment we arrived customer service was at the heart of every member of staff. The room is comfortable, my only quibble was that our usual room on 1st floor was now converted to a double bed rather than two singles. The reception staff quickly allocated a different room which was smaller but still boasted the quality assured by MUR hotels.The food was very good with lots of variety and the restaurant maitre d, Maria, is so welcoming and efficient.I look forward to returning next year.

  • User:glenth0mas

    Trip type: Couples

    Once a great hotel - not anymore

    rating09 Mar 2026

    3rd visit to this hotel. Sadly will be our last. Food (evening meal) very poor quality and cheap offerings. Hotel bedroom shower (4th floor) one minute cold the next scalding hot - apparently a recurring problem - just not sorted. Hotel needs a re-fit (Reception roof fell in whilst there) high price for what was once a very nice 4 star hotel. Much better places to stay in PDI.

  • User:Nicholas S

    Trip type: Family

    Terrible breakfast coffee

    rating03 Mar 2026

    TERRIBLE BREAKFAST COFFFE in otherwise great hotel. Such a pity! After installing good quality espresso coffee machines (following our complaints last year) - the all controlling accountants last week replaced these machines with cheap, and in my view, undrinkable coffee. Mentioned this to many managers and staff but they just brushed me off. A pity because every thing else really good. Great heated pool. Good pool bar. Otherwise good breakfast. Very clean. Quiet. Well equipped rooms. Great central location. Good friendly service. Helpful, nice staff.

  • User:Thepwince

    Trip type: Couples

    Wouldn't go back

    rating24 Feb 2026

    I stayed here a couple of years ago and couldn't wait to come as we had such a lovely time. Sadly I wish I hadn't bothered. Our room was on the 2nd floor above the service area at the side of the hotel which was so noisy, bins being emptied and lorries arriving 1st thing in the morning with deliveries. The rooms themselves really need a makeover. If you are thinking why did I not book a pool room where it is quieter we had already spent a considerable amount of money staying here and did not want to spend even more.The breakfast and the lunch in the hotel is good but the evening food really is unacceptable. I also think that the food needs better labelled. I cant eat fish and found that even though some of the stuff has a label it doesn't mention what the main ingredients are. We ended up going out most evenings as the food is terrible.The rooms were clean and kept tidy and the pool area, bar, reception and corridors are all really clean also.My main gripe with the hotel (and Jet2) was that we had booked all inclusive plus. Unfortunately this only includes basic brands. Anyone who thinks that they are going to go to the hotel and have access to certain brands will be very disappointed. Even if there was a supplement to pay but if you want something they don't class in the AI package you have to pay full price. I had a bill of 19.50 on check out as I had Bombay Sapphire instead of Gordons. I don't understand why AI+ is being offered. When I asked at the reception I was told that as far as the hotel was concerned that all-inclusive plus does not exist in the hotel and they don't understand why Jet2 is offering it. I contacted Jet2 and a resort Rep called Janos came to see me at the hotel. He did admit that they were having complaints about the AI+ but his remedy for my problem was to down-grade me to half board if I didn't like what they were offering me. This is completely unacceptable. I noticed a big difference in the hotel from 2 years ago and I definitely would not class it a 4 stars.The only thing about the hotel is the staff. They do make the holiday but a few of the barmen when you are there a day or 2 can be a little too cheeky.The price for this hotel is not worth it and instead of putting a load of tat in your room like shopping bags and hats with the hotel logo on them maybe shave a few pounds off the bill.

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