Santa Ana Villas

Recent Reviews: 934

• User:Alberto P

  Trip type: Couples

  Wonderful position and almost perfect

  07 May 2026

  The hotel would deserve five points if it were not for a peculiar feature. Its location is fantastic, just behind the Maspalomas dunes, with direct access to them and the beach beyond. The rooms on the top (5th) floor afford stunning views of the dunes and the sea in the distance. The swimming pool area is also very nice and breakfast plentiful and of good quality. The peculiar feature is that they do not have double rooms. The suites have two beds which, for some reason which I did not manage to understand, cannot be arranged as a double bed. And being the beds on wheels, you always risk falling in between them. This is the first time in my 45 years of adulthood that I encountered such an issue and, as the hotel is mostly for couples, I found it bizarre. Santa Mónica Suites Hotel, Otros at Santa Monica Suites Hotel, responded to this review Estimado huésped:Muchas gracias por sus detallados comentarios y por compartir su experiencia con nosotros.Nos alegra mucho saber que disfrutó de nuestra fantástica ubicación junto a las dunas de Maspalomas, de las hermosas vistas desde las plantas superiores, de la zona de la piscina y de nuestra oferta de desayuno. Agradecemos sinceramente sus amables comentarios sobre estos aspectos de su estancia.Al mismo tiempo, lamentamos que la configuración de las camas no haya cumplido plenamente sus expectativas. Entendemos sus comentarios sobre las camas individuales, esto se hace para evitar la carga física para nuestro equipo de limpieza, dado que las matrimoniales pesan mucho y esto recurrente en el tiempo crea problemas físicos reales.Le agradecemos que se haya tomado la molestia de señalárnoslo. Sus comentarios son muy valiosos para nosotros y nos ayudan a comprender mejor las preferencias y las expectativas de comodidad de nuestros huéspedes.Esperamos tener el placer de darle la bienvenida de nuevo al Santa Monica Suites Hotel en el futuro.Atentamente,

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• User:Jennifer B

  Trip type: Solo travel

  toxic from top down ...

  07 May 2026

  My experience at this hotel was so bad I not only wouldn't go back there, I've taken Gran Canaria off my list permanently too. I deliberately upgraded to this hotel on my second visit to GC because I wasn't able to complete the bike routes I'd planned on my first training trip due to weather. I wish I'd stayed somewhere else. My trip was ruined by selected staff confronting me publicly and ungraciously. Once was the restaurant manager who asked me to change out of my linen, knee-length shorts at dinner and to put on trousers (of which I only had the pair I'd travelled in), however 2 nights later, with 8 men dining in shorts he confronted none of them. This selective rule applying, followed by a loud receptionist, 8 days into my 12-day cycling stay tell me 'you will not take your bike to your room. You will put your bike in the bike shed provided. It is policy'. There's no way a bike of any value could be safe in the the not-fit -for-purpose bike shed - tourist bikes perhaps, but not one of any significant racing calibre. I'd check the hotel policy before hand, booked a ground floor room with a patio so I could clean my bike before storing it - training/racing is what I do. I'm hugely respectful of the places I stay and so this confrontation took me by surprise, and was so aggressive and sustained (she wouldn't listen to my reasoning) that I spent the night trying to book a flight home, or find another hotel. I've stayed in more than 200 hotels around the world and never, ever been spoken to in this manner or with that particular request. This was followed the next day by the General Manager of the hotel, along with the hotel's owner (who had the grace to look a little sheepish) confronting me as I came out of the lift with the same aggression, phrasing and instruction as the receptionist the day before. This unfriendliness, unwelcoming spirit from the top down is no way to treat guests (and I use that word lightly in this context). Regarding the room - it was clean (and remained that way even with my two-wheeled luggage/bike). Re the food - I was very sick (24 hours of super-dodgy tummy) after eating the chicken on barbecue night - I fed this back with the response of 'no one else has been ill'. I mean ...In short ... if you have the opportunity to stay somewhere else, anywhere else at all - that'd be my recommendation! Santa Mónica Suites Hotel, Otros at Santa Monica Suites Hotel, responded to this review Dear Mr. Thompson,Thank you very much for taking the time to share your feedback with us. We truly appreciate your comments and are sorry to learn that your experience was not satisfactory.We would like to clarify that, as part of our hotel policy, bicycles are not permitted inside guest rooms under any circumstances. While we fully understand that your bicycle is valuable and unique, many of our guests travel with high-end bicycles, and allowing an exception in one case would be inconsistent with our established rules and fairness to all.We would also like to emphasize that our team is committed to providing the best possible service with a positive and attentive attitude at all times. We sincerely regret if you felt that our staff was not friendly, as this is certainly not the level of service we strive to deliver.Please rest assured that we have taken note of your observations, as guest feedback is very important to us and helps us to continually improve our service.Thank you again for your understanding, and we hope to have the opportunity to welcome you back in the future.Kind regards,

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• User:paulcI5683IA

  Trip type: Friends getaway

  Perfect location for a superb hotel

  29 Jan 2026

  This superbly located hotel has everything you need for a relaxing stay in Gran Canaria. From the moment you are greeted by the most friendly and helpful staff you feel welcome. The suites are spacious with everything you need and the view of the dunes and sea from the balcony is fantastic. We booked B&B and enjoyed a huge choice of freshly prepared breakfast foods and occasionally had afternoon drinks and snacks in the pool bar which were of the best quality. Twice we ate an evening buffet in the hotel and that was also top quality. The Cita Centre and Boardwalk are both a stones throw away with lots of choices of bars and restaurants. I can't see why this isn't a 5 star hotel. Santa Mónica Suites Hotel, Otros at Santa Monica Suites Hotel, responded to this review Dear Guest,Thank you very much for taking the time to share your wonderful experience at Santa Mónica Suites Hotel. We are thrilled to read that you enjoyed our superb location, the spacious suites with fantastic views of the dunes and the sea, and the warm welcome from our friendly and helpful staff.It is especially gratifying to know that you appreciated our B&B breakfast, the occasional afternoon drinks and snacks at the pool bar, and the evening buffets, all prepared with care and high quality. We are also glad that the proximity to the Cita Centre and the Boardwalk enhanced your stay with easy access to bars and restaurants.Your kind words and recognition mean a lot to us, and we hope to have the pleasure of welcoming you back to Santa Mónica Suites Hotel for another exceptional stay.Kind regards,The Santa Mónica Suites Hotel Team

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• User:Nigel B

  Trip type: Couples

  Lovely week in an excellent hotel, that should be very proud of what it achieves everyday.

  26 Jan 2026

  We had an excellent week in this exceptional 4 star hotel, that could easily be a 5 star.Location is really good, walk directly on to the beach out of two gates, minutes walk to local bars, restaurants and shops, or a slightly longer walk in to the main town.Food here is second to none. Buffet breakfast and dinner are plentiful, fresh and lots of choice. Dinner theme changes each night and we were never disappointed, just very full.There is a tasty lunch and drinks menu, all of which were better and cheaper than local bars and cafes.Pool is a good size, always plenty of beds and clean towels daily if needed. Gym is fitted out well for those that wish to use it too.Nightly live music most nights, which was good.All staff are friendly, helpful and work really hard, regardless of their role. Every aspect of the hotel is spotlessly clean too.Well done all at Santa Monica Suites Hotel! Santa Mónica Suites Hotel, Otros at Santa Monica Suites Hotel, responded to this review Dear Guest,Thank you very much for sharing such a detailed and positive review of your stay at Santa Mónica Suites Hotel. We are truly delighted to read that you enjoyed an excellent week with us and that you consider our hotel to be of such a high standard.It is wonderful to know that you appreciated our location with direct access to the beach, the quality and variety of our breakfast and dinner buffets, as well as the themed dinners. We are also pleased that you enjoyed our lunch and drinks menu, the pool area, the gym facilities and the evening live music.Your kind words about the cleanliness of the hotel and, above all, about the friendliness and dedication of our entire team mean a great deal to us. Such feedback is the best motivation for us to continue offering a high level of service every day.Thank you once again for your recommendation and encouragement. We would be delighted to welcome you back to Santa Mónica Suites Hotel in the future.Kind regards,The Santa Mónica Suites Hotel Team

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• User:nvonh

  Trip type: Couples

  The perfect beach getaway

  23 Jan 2026

  This hotel was perfect choice! The location is 5/5, right on the beach and just the right distance from the hustle and bustle. The hotel room was lovely, spacious and bright. A special mention goes to the diverse and delicious breakfast, as well as the cozy pool area where there were plenty of sun loungers for everyone. The gym was small, but it had everything we needed for a solid holiday workout.The service was warm and friendly throughout our stay. We would definitely come back! Santa Mónica Suites Hotel, Otros at Santa Monica Suites Hotel, responded to this review Dear Guest,Thank you very much for taking the time to share such a wonderful review. We are delighted to read that our location, right by the beach and away from the hustle and bustle, was the perfect setting for your stay.It is a pleasure to know that you enjoyed your spacious and bright room, our varied and delicious breakfast, as well as the cozy pool area with ample sun loungers. We are also glad that our gym met your expectations for a holiday workout.Your kind words about the warm and friendly service of our team mean a great deal to us and motivate us to continue offering the best possible experience to our guests.We would be delighted to welcome you back to Santa Mónica Suites Hotel in the future.Kind regards,The Santa Mónica Suites Hotel Team

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