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Santa Catalina, A Royal Hideaway Hotel

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Santa Catalina, A Royal Hideaway Hotel

locationLas Palmas, Gran Canaria

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About Santa Catalina, A Royal Hideaway HotelAbout Santa Catalina, A Royal Hideaway Hotel

Location

Lying at the heart of Doramas Park, this first-class hotel is situated at the centre of Las Palmas de Gran Canaria and offers its guests fabulous views out over the surrounding garden complex and the sea. It is 20 minutes walk to the Triana and Mesa y López shopping streets as well as to the marina. The airport is 25 km away.

Facility

The hotel was built in 1890. 203 rooms, including 37 junior suites, 18 suites and 141 double rooms, are located on 4 storeys and can be reached by lift. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Guests receive a welcome drink upon arrival. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas (no extra charge) allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the car park for a fee. Other services include a 24-hour security service, a childcare service, a car hire service, medical assistance, a transfer service, room service (for a fee), an alarm call service, a laundry service, a page service and a hotel shuttle bus. Guests can also use the bicycle storage facilities. Complimentary newspapers are available. A business centre with fax machine, projector and a flip chart and pens is available. Larger events can be organised with the help of the conference service.

Rooms

Air conditioning (no extra charge), central heating and a fan ensure that rooms maintain comfortable temperatures. A welcome gift awaits guests. Some rooms have a balcony or terrace. The rooms have a double bed and a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, a plug adapter, an alarm clock and WiFi (no extra charge) are provided as well. Guests can take advantage of the nightly turndown service. Little extras include slippers, daily paper and pillow menu. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer, a vanity mirror, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book 8 wheelchair-friendly rooms with wheelchair-accessible bathrooms. 4 family rooms are available for parents with children.

Sport

Going for a swim at the pool complex, which includes indoor and outdoor areas, is a great way to relax (for a fee). Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub (for a fee). A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The fitness rooms are perfect for a comprehensive workout. Various wellness options, such as a spa, a sauna, a steam bath, massage treatments, hydrotherapy treatments and a solarium, are offered for a fee. Evening entertainment includes live music.

Meals

Dining facilities include a breakfast room, a café, a bar, a lobby bar and a piano bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Half board is offered as a catering option. A continental breakfast buffet and dinner are served every day. Diet meals, gluten-free meals, vegetarian dishes, children's meals, halal food, lactose-free food and vegan food can be prepared on request. Baby food (on request) provides for little ones' well being. In addition, special catering options and picnics are available. The show cooking is a particularly special attraction. The drinks selection includes alcoholic beverages and international brands.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Santa Catalina, A Royal Hideaway Hotel Amenities at Santa Catalina, A Royal Hideaway Hotel

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Casino

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      Conference Room

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      Currency Exchange

    • -

      Disability-friendly

    • -

      Foyer

    • -

      Hairdresser

    • -

      Hotel Safe

    • -

      Laundry Facilities

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      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Half Board

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

Map preview

Around this property:

Beach

1 km

Centre

3 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1619

Very Good

252

Average

91

Poor

57

Terrible

38

Recent Reviews: 2057

  • User:Karen G

    Trip type: Couples

    Beautiful Hotel, wonderful staff, absolute treat

    rating26 May 2026

    Amazing experience. If you would like to be looked after & relax, this is the place to visit. Guest comfort & happiness is top of the agenda. Everything is lovely (quality & service) & the staff are kind/attentive & clearly happy. Hotel- cmanager, Owner at Santa Catalina, a Royal Hideaway Hotel, responded to this review Dear Karen, Thank you for letting us know your impressions.We are delighted your stay reflected our commitment to exceptional hospitality. Our team takes pride in creating memorable experiences through thoughtful service and attention to detail.Your recognition of our efforts to prioritize guest comfort motivates us to maintain these high standards. The blend of historic charm and modern amenities at Santa Catalina aims to provide exactly the relaxing retreat you described.We look forward to welcoming you back for another memorable stay in the future. Kind regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

  • User:maryannbem

    Trip type:

    Almost perfect

    rating24 May 2026

    Room had inadequate storage space. Had to ask for extra hangers. Was suggested a hanging rail but there was no space. Quite noisy at weekends due to conferences and wedding bookings. Hotel- cmanager, Owner at Santa Catalina, a Royal Hideaway Hotel, responded to this review Dear Maryann,Thank you very much for taking the time to share your feedback following your recent stay with us.We are pleased to know that, overall, your experience was very positive and that you appreciated the service provided by our team as well as our location.At the same time, we truly value your comments regarding the room storage space. We regret any inconvenience this may have caused and appreciate your feedback, which has been shared with the relevant teams for consideration and improvement.We also apologize for any disturbance experienced during the weekend due to events taking place at the hotel. While such occasions are part of the vibrant atmosphere of the property, we understand the importance of rest and comfort, and your remarks help us to better manage these situations.We hope to have the opportunity to welcome you back for an even more seamless and enjoyable stay.Kind Regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

  • User:Aliaksandra K

    Trip type: Family

    Lovely brunch

    rating23 May 2026

    Wonderful service by Akira & Gonzalo Hotel- cmanager, Owner at Santa Catalina, a Royal Hideaway Hotel, responded to this review Dear Guest,Thank you for sharing this positive rating.We are delighted to know that you enjoyed the experience and that the service provided by Akira and Gonzalo contributed positively to your visit. We will be pleased to share your kind words with them. We look forward to welcoming you back again soon.Kind Regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

  • User:Siân S

    Trip type: Friends getaway

    Una experiencia increíble

    rating23 May 2026

    Most beautiful experience. Incredible food, atmosphere and surroundings. Our waiter Gonzalo made sure that our drinks were always topped up! The best way to celebrate a birthday 🥂 Hotel- cmanager, Owner at Santa Catalina, a Royal Hideaway Hotel, responded to this review Dear Stacey, Thank you very much for this kind review.We are truly delighted to know that you had such a wonderful experience, enjoying the food, atmosphere, and surroundings, and that your celebration was so special.We particularly appreciate your kind mention of Gonzalo, and we will be pleased to share your words with him, as they are a great source of motivation for our team.We look forward to welcoming you again on your next visit.Kind Regards,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

  • User:geraldined924

    Trip type: Couples

    Perfect place to stay

    rating13 May 2026

    Most amazing stay at this wonderful hotel. Beautiful clean well equipped room overlooking the park that surrounds the hotel. Food was so good we were so glad we went half board. The staff especially Anna and the girls in concierge, Diane at breakfast the lovely Ari (maybe spelt wrong) cooked our fried eggs with a smile, and all the waiting staff in the restaurants were so helpful and friendly.The location was ideal to walk to the old town one way and the new town and beach the other. Very close to a perfect running track which my husband used alot.Would definitely recommend this hotel for a perfect holiday. Hotel- cmanager, Owner at Santa Catalina, a Royal Hideaway Hotel, responded to this review Dear Geraldine,Thank you for your positive feedback.We are delighted your stay was so enjoyable. Your kind words about your room and the views of Doramas Park are much appreciated.It’s wonderful to hear that our team, including Anna, Diane, and Ari, made your experience memorable with their attentive service. We’re also glad the dining options added to your visit.The convenience of our location for exploring both historic and modern areas, along with nearby amenities like the running path, is something we take pride in.The entire team looks forward to welcoming you back in the future. Best wishes,Guest Experience Manager - Santa Catalina, a Royal Hideaway Hotel

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