Sercotel Hotel Parque

Recent Reviews: 271

• User:Andrea S

  Trip type: Couples

  Great hotel in Las Palmas

  03 May 2026

  Another lovely stay in this centrally located Hotel, only two minutes walk from the main bus station. Very friendly staff. The rooms are spacious, clean and very well maintained. The price for a hotel of this quality provides excellent value for money. The buffet breakfast caters for all dietary requirements, and again the staff are very helpful. A good breakfast sets you up for the day and again good value for money. We have no hesitation in recommending the hotel. You will not be disappointed. Dirección Sercotel Hotel Parque, Owner at Sercotel Hotel Parque, responded to this review Dear Andrea,Thank you for your delightful review. We are pleased to hear that you enjoyed your stay at Sercotel Hotel Parque and appreciated our central location, spacious and clean rooms, and the value provided by our buffet breakfast. Our dedicated staff is always committed to ensuring a pleasant experience for our guests, and it is gratifying to know their efforts made a positive impact during your visit. Your recommendation means a great deal to us, and we look forward to welcoming you back in the future.Best regards,Sercotel Hotel Parque

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• User:814jonk

  Trip type: Couples

  Excellent hotel let down by terrible hot breakfast

  28 Mar 2026

  This is an excellent hotel and I am disappointed to not be able to give 5 stars but the hot breakfast was the worst I have ever experienced.First the good. The rooms are modern, clean and feel new. The power shower is excellent and Wi-Fi very strong c200mbps. The room is cleaned daily to a very high standard. The front desk staff are friendly and welcoming.The hotel location is great. It is next to the bus station and we frequently used busses to get around, including a trip to Caldera de Bandama where we walked around the crater and then had an excellent meal at the bar next to the bus stop. The old town is ten minutes walk with various attractions worth a visit.Lots of restaurants nearby but few good ones. Travesia de Tirana and Allende de Tirana were excellent and reasonably priced. Need to book at weekends.Now the Bad. The hot breakfast was awful. The choice was scrambled eggs, Half a raw tomato with a bit of cheese melted on top, bacon that was reformed chopped ham, reminded me of Spam, baked beans and Spanish omelette. However it wasn’t so much the choice that was bad it was that the food was cold and didn’t get replenished. For example we arrived for breakfast at 09:15 to find remnants of hot food left, the beans were crusted over and had turned brown, there was one tomato also way past its best, no omelette, an no bacon. There were lots of people in the restaurant and it was open for another hour and a half, so we waited. Finally some new bacon was brought out but the other dishes remained untouched an hour after we first saw them. Clearly no one else was going to eat such awful food and the manager wasn’t going to provide fresh food.Very very disappointed,we tried breakfast three times and every day the “hot” food was terrible. In summary, great hotel, terrible hot breakfast. Dirección Sercotel Hotel Parque, Owner at Sercotel Hotel Parque, responded to this review Dear 814jonk,Thank you very much for taking the time to share such a detailed review of your recent stay with us. We truly appreciate your kind words and your honest feedback.We truly appreciate you highlighting the positive aspects of your stay: the modern, clean and new-feeling rooms, the excellent power shower, the strong Wi-Fi (c200mbps), the high standard of daily cleaning, the friendly and welcoming front desk staff, and the great location next to the bus station. We are also glad to hear you enjoyed your trip to Caldera de Bandama and had excellent meals at Travesía de Tirana and Allende de Tirana.We are sincerely sorry to hear that the hot breakfast was such a disappointing experience and fell well below the standard you expected. Thank you for taking the time to provide specific feedback about the cold food, lack of replenishment, and overall quality. We value your comments as they help us identify areas where we need to improve.Your feedback is very important to us, and we will be sharing it with the breakfast team so that we can work on delivering a much better hot breakfast service in the future.We hope to have the pleasure of welcoming you back again soon, and we will do our best to ensure your next stay exceeds your expectations in every way.Thank you once again for choosing our hotel and for taking the time to write this review. We truly appreciate your honest feedback.Warm regards,Sercotel Hotel Parque Team

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• User:Jonathan L

  Trip type: Couples

  Excellent city hotel.

  30 Jan 2026

  We stayed here Jan 26. Excellent city hotel, friendly staff, good breakfast and close to the city sites and the bus station. If you want to explore the island, going by bus is the best and not expensive. The hotel is not one if you are looking for a swimming pool or a beach, but as a city hotel it’s excellent. Dirección Sercotel Hotel Parque, Owner at Sercotel Hotel Parque, responded to this review Dear Jonathan,Thank you for your kind words regarding your recent stay at Sercotel Hotel Parque. We are delighted to hear that you found our location convenient and our staff friendly, as well as enjoying the breakfast offerings. While we focus on providing an excellent city hotel experience, we appreciate your understanding that we do not offer amenities such as a swimming pool or beach access. We look forward to welcoming you back for another enjoyable visit in the future.Best regards,Sercotel Hotel Parque

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• User:CDFBologna

  Trip type: Couples

  Can't think of a better hotel in Las Palmas

  26 Dec 2025

  Excellent location for shopping and restaurants, a few minutes walk from the historical center and super convenient if you have to take the taxi or bus to go somewhere. The rooms are quiet, spacious, same for the bathrooms with very good amenities. The top floor restaurant offers an excellent breakfast (good quality coffee and fresh orange juice) and view, 24/7 concierge, laundry service and excellent service overall. The gym is small but contains all you need, towels as well with windows to the city. Excellent value for money. Dirección Sercotel Hotel Parque, Owner at Sercotel Hotel Parque, responded to this review Dear CDFBologna,Thank you very much for sharing such a fantastic review with us.We are truly delighted to read that you consider our hotel one of the best options in Las Palmas. It is wonderful to know that you appreciated our central location, the comfort and spaciousness of our rooms and bathrooms, as well as the amenities and services we offer, including breakfast on the top floor, concierge service, gym, and overall service quality.Your kind words about the value for money mean a great deal to our entire team and motivate us to continue providing the best possible experience to our guests.We very much look forward to welcoming you back to Sercotel Hotel Parque on your next visit to Las Palmas.Kind regards,Sercotel Hotel Parque Team

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• User:Anita T

  Trip type: Couples

  Great hotel

  13 Nov 2025

  Lovely hotel, clean, good sleep good breakfast. Great location near bus station.Just a warning, no kettle in room to make drinks.Restaurant menu very limited and food not that good, better to eat out in town Dirección Sercotel Hotel Parque, Owner at Sercotel Hotel Parque, responded to this review Dear Anita,Thank you for your kind words regarding our hotel’s cleanliness, comfort, and location. We appreciate your feedback about the in-room amenities and restaurant offerings. Your insights will help us as we continually strive to enhance our guest experience.Best regards,Sercotel Hotel Parque

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