Servatur Hartaguna

Recent Reviews: 165

• User:Loren S

  Trip type: Couples

  Clean, modern and peaceful with great staff and views

  18 May 2026

  We had a wonderful stay at Servatur Hartaguna as two couples aged 25–35.The rooms and shared areas were modern, clean, and well maintained, with room cleaning provided five days a week.All staff were excellent throughout our stay, from reception to the bar and housekeeping teams.The bar offered a snack menu with plenty of choice for breakfast and lunch, along with a wide selection of drinks. There was also a daily happy hour from 12–1pm. The bar opens at 10am and closes at 5pm. We enjoyed pizza, sandwiches, hot dogs, Tropical beer, Canarias Tropical cocktail, and Mango Daquiris (cocktails and mocktails) from the bar.There were no issues with sunbed wars, and the atmosphere was very peaceful. A great spot for sun all day long. The pool and whirlpool were quite cold, but perfect for cooling off in the heat.The hotel is set on a hill with a number of steps down to the resort, so it may not be suitable for anyone with mobility issues. We personally enjoyed the walk down and took taxis back up in the evenings, which were under €4 each time. There is also a taxi rank opposite the hotel if you prefer to travel down.There is a hotel supermarket in the nearby Montebello hotel, which we used once for bottled water, but most of our shopping for breakfast and snacks was done at Spar and HiperDino in the main part of Puerto Rico.We would definitely recommend paying for a sea view room. We also got lucky and had a lovely view over the pool area.We usually go for all-inclusive holidays (and always choose Servatur when staying in Gran Canaria), but if we were to do self-catering again, we would happily return to Hartaguna. Servatur Hotels, Marketing at Servatur Hartaguna, responded to this review HelloWe need to thank you for this highly detailed and helpful review.Servatur Hartaguna

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• User:Dawn H

  Trip type: Couples

  Lovely accommodation but renovation works at hotel next door not so great

  15 May 2026

  Our 2nd visit as we enjoyed so much previously. Slightly disappointed that the Hotel could not provide the room we'd asked for, prior to arrival,especially as it did not seem fully occupied. Room allocated was still OK, just not what we would have liked. As always, the cleaners do an outstanding job & all staff are friendly & helpful. Never an issue getting a sunbed (we only used them in the afternoons & plenty avaliable). Not sure why some guests felt the need to put their towels on the round beds(poolside)at ridiclous-o-clock every day. Totally unfair on the staff that clean the loungers, beds, pool etc every day. At least, for sanitary reasons, let them clean the beds before you lay down your towels as proof of 'ownership'. Very selfish for those guests who may have liked the experience of using those beds. If I was management, I would remove your towels & put them in reception so you would have to go shame faced to collect them! Please be aware - the Rocamar hotel immediately next door is undergoing some renovation work. Drilling, banging etc every a/noon we spent poolside ( & a crane dropping supplies in one morning)Jet2 apologised & compensated us. Said they had only just been informed & said work will continue into May/June but Hartaguna were not entirely sure themselves ? Check out the Internet- it's says it's a much longer job so who to believe? Tour operators should be flagging this prior to taking bookings. We will be back in this location in 6 weeks but sadly not here as being next to building works noise is not what we come on holiday for. Servatur Hotels, Marketing at Servatur Hartaguna, responded to this review Dawn guestYour review helps others learn about us—thank you so much!We are grateful you chose to return and appreciate your kind words about our housekeeping, team members, and the availability of sun loungers. It means a great deal to know those aspects stood out during your stay.We are sorry to learn that your room preference was not met and that external noise affected your time by the pool. Our goal is to provide comfortable accommodations and a relaxing atmosphere, and we regret that your experience fell short of that ideal.Thank you as well for sharing your perspective on poolside etiquette. We value considerate behavior among guests and your feedback helps reinforce the welcoming environment we strive to maintain.We hope to have another opportunity to host you and deliver the restful stay you expect and deserve on a future visit to the area.Best regards,Servatur Hartaguna

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• User:AlisonjWilliams

  Trip type: Friends getaway

  Hidden Gem

  05 May 2026

  Staying as I wright this review , these apartments are a hidden gem ! Spotlessly clean staff so friendly especially reception staff pool area superb no sun bed wars just perfect looking now while I am hear to come back again this year Thank you to the hotel for a wonderful time Servatur Hotels, Marketing at Servatur Hartaguna, responded to this review Thank you so much for your wonderful review! We’re absolutely happyto hear that you’re enjoying your stay and that you’ve found our apartments to be a “hidden gem.”It means a lot to know that you appreciated the cleanliness, our friendly reception team, and the relaxing pool area. We would love to welcome you back!Servatur Hartaguna

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• User:Richyrich1304

  Trip type: Couples

  Loved it!!

  21 Apr 2026

  Well certainly didn't disappoint. Read reports and they all checked 100% to what had been posted.A very enjoyable stay and having been to GC lots of times previously it was our first time Peurto.Keep up the good work and will be back x Servatur Hotels, Marketing at Servatur Hartaguna, responded to this review Dear guest:We are delighted to know your stay lived up to what you had read and that everything met your expectations. It is wonderful to hear you enjoyed your time with us on your return to the GC.Your kind words about our team’s efforts mean a great deal. We are committed to creating relaxing, memorable stays, and we are thrilled that came through for you.We look forward to welcoming you back soon. Best regards,Servatur Hartaguna

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• User:Spence1305

  Trip type: Couples

  LOVELY HOTEL

  05 Apr 2026

  We have just got back from Gran Canaria and we absolutely loved the hotel. It had a calm vibe, really clean and tidy. Didn’t have to get up early to get a sun-bed and there were lots of beds all day. The bar is reasonably priced and does really great drinks and food. Lovely friendly staff and food and drinks are made with love! Drinks are even better at happy hour 12-1pm (2 big cocktails for 8€!). We had a lovely room, spotlessly clean and felt brand new with a great view on the fourth floor. Nice touch having a bottle of wine left for us as well. Room was cleaned every day. It is a 10 minute walk down to the strip (slight hill and steps). The walk down is fine. We walked back a few times and also got a taxi for 4.30€. There are Taxi’s everywhere opposite McDonald’s. The strip is filled with bars and restaurants. Lots of karaoke bars upstairs by Murphy’s. We didn’t eat on the strip as it wasn’t our vibe, but instead had lovely meals at Tipsy Bee and the restaurants at the top of Mogan Mall. The Indian was great. We did an evening in Puerto Mogán (18€ in a taxi). It’s beautiful and has a great holiday vibe. We much preferred it here and had a great meal overlooking the harbour, instead of lots of English/Irish bars in Puerto Rico. Overall a really enjoyable break and would 100% recommend this hotel if you are a Canary Islands lover. Servatur Hotels, Marketing at Servatur Hartaguna, responded to this review HelloThousand tanks for your fantastic comment. We are very happy to know you enjoyed a great holidays at Servatur Hartaguna.Servatur Hartaguna

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