Servatur Riosol

Recent Reviews: 2973

• User:ianf622

  Trip type: Couples

  Temu

  26 May 2026

  If Temu did a hotel it would be this one. Looks great online. However the room we stayed in was very small no Aircon very noisy. The reception staff are not very welcoming and some of the bar staff are not very friendly. The whole hotel could do with updating. There are a number of cracked tiles around the pool area and flaking paint around the edge of the pool. Some of the pool rules are strict like not pool balls or floats. Yet they let people jump off the edge of the pool which gets really annoying. The food is the same day in day out . The entertainment is the worst I have seen in any hotel I have stayed in. Servatur Hotels, General Manager at Servatur Riosol, responded to this review Dear Ian,Thank you for sharing your feedback with us. We are sorry to hear that your stay did not meet your expectations.We would like to kindly remind you that the Hotel Servatur Riosol is a 3-star establishment that offers a wide range of accommodations to suit all budgets, from spacious premium apartments with air conditioning to rooms that can accommodate up to 2 people. We regret that the room you received did not match your needs.We apologise that you found the reception and bar staff less welcoming and friendly than expected, as well as the need for updates around the hotel, including cracked tiles and flaking paint around the pool area. Please be assured that we are continuously working on maintenance and improvements.We also take note of your comments regarding the pool rules, the repetitive food, and the entertainment. Your feedback is valuable and will be shared with the relevant departments for consideration.If you would like to provide further details about your stay, including which room type you booked, please contact us at guestexperience.riosol@servatur.com.We hope to have the opportunity to offer you a more suitable experience in the future.Servatur Riosol Hotel

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• User:Raven19820

  Trip type: Couples

  Fabulous resort with spectacular outlook

  23 May 2026

  We almost changed our accommodation based on the reviews however we had a great time here. We stayed in a sea view 1 bed apartment, bed and breakfast. The breakfast selection was excellent. My husband turned 50 during our stay, he was brought a bottle of champagne and the lady who brought it sang happy birthday to him. The pool is fabulous and added bonus it’s heated. The staff around the pool are brilliant engaging everyone and knowing when not to go near people who wanted to be left alone. The room was spotless and cleaned regularly. We stay in 3* accom a lot and I had to say it was on par with what we stay in yes slight defects on walls etc but this is just wear and tear we see these in 4* or 5* hotels also. The only thing I didn’t like was the spotlights in the room stayed on allNight so a constant extremely dim light in the room. The views well this is what attracted me to the apartments A1. The balcony was huge chairs, table and 2 sun loungers and loads of space left even with them. We didn’t use the lift as preferred to use the steps in the complex. So the hill up yes them steps are tough but taxi is only 6 euro. Overall loved our stay and most def will stay again. Servatur Hotels, General Manager at Servatur Riosol, responded to this review Dear Raven,Thank you for your good rating and for sharing such a positive and detailed review. We are delighted to hear that despite initial doubts based on other reviews, you had a great time with us.It is wonderful to know that you enjoyed the fabulous pool, the excellent breakfast selection, the spotless and regularly cleaned room, the huge balcony with sun loungers, and the spectacular outlook. We are especially pleased that your husband's 50th birthday was made special with a bottle of champagne and a happy birthday song from our staff.Thank you for your understanding regarding the normal wear and tear that can be seen in any hotel, including 4 and 5 star properties. We also appreciate your honest comment about the spotlights staying on all night and the dim light in the room. We will look into this.We are glad that you found our pool staff brilliant, engaging, and respectful of guests' space, and that you loved your stay enough to say you will most definitely stay again.If you would like to share any further feedback before your next visit, please feel free to contact us at guestexperience.riosol@servatur.comWe look forward to welcoming you back.Servatur Riosol Hotel

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• User:MandyLaird1974

  Trip type: Friends getaway

  We loved it but Its 3 Star! Dont book if your looking for anything more and then complain!!!

  19 May 2026

  Its a 3 star hotel so expect it! DONT go here if you want a luxery experience and then write a bad review because you didnt do your research! Its not fair on millions of others who will love it! The View! - WOW I could sit and look out all day from anywhere on the resort as it is right at the top! If you have mobility problems DO NOT go here as there are lifts from top to bottom but all floors require a few steps which are quiet steep.You have to take your own luggage to the room (as far as I know, I may be wrong?) and you definately work off the food you eat!. My freind and I counted 880 steps from the puerto Rico beach to the topof the resort and we made it our mission to do the steps every day! (we did 6 of 7)Rooms - Basic and scruffy but its a place to lay your head, sheets clean (changed once in a week) and bath towels are good. Water power is great and bathroom large. PLenty of wardrobe space and hangers but no Drawers or bedside table? We pulled a chair from the kitchen as a bedside table which worked fine. Nice big lunge area with comfy chairs and a Massive balcony with sun beds, chairs, table and umberella! The view again was WOW. We loved to relax on the balcony rather than around the pool, we just went for a swim (and water aerobics daily) which suited us perfectly.Food - Something for everyone! I had no complaints except the white of the fried eggs often underdone and fish unfortunately incinerated! We kept asking them to remove it from the griddle for us but they did not understand unfortunatley. There was aways something and I was always full.Staff - Friendly and working hard. Some chatty others not but this maybe the langage barrier as many had limited English which does not worry us. I cant speak their langage so not a problem to me.Area - We didnt frequent the bars nearby (there are some at the top) as we was All Inclusive, so cannot comment on restaurants and bars. We tended to go out in the afternoons down to nearby bays. We caught a bus to Maspolammas to see the sand dunes and we also caught a bus to Playa de Mogan which is a beautiful fishing village. You can pay 8 euro and get a water taxi back to Puetro Rico Harbour which was brilliant (you can go both ways for 14 euro) Buses to both places was less that 5 euros for both of us.Entertainment was ok.. Not to everyones taste of standard but we sat further back and enjoyed the evenings. They had Quizes (people cheat), bingo, singers and magic - We had a laugh and met some great people.I will definately go back - Id love to take my Mum as she would love it but unfortunately the steps make it not suitable so it will be a holiday with friends again!Well done to all! Servatur Hotels, General Manager at Servatur Riosol, responded to this review Dear Mandy,Thank you for your good rating and for sharing such an honest, fair, and detailed review. We truly appreciate your perspective and your understanding of what a 3-star hotel offers.We are delighted to hear that you loved the amazing view, the massive balcony with sun beds, the good water pressure in the shower, the friendly and hard-working staff, and the food variety that always left you full. It is also wonderful that you enjoyed the water aerobics daily, the excursions to Maspalomas and Playa de Mogán, and the water taxi back to Puerto Rico harbour.Thank you for clearly pointing out that guests with mobility problems should consider the steps before booking, and for your honest description of the rooms as basic but functional. We also note your comments about the fried eggs and fish, and we apologise that the kitchen team could not understand your request. We will review this with our team.Your final comment that you will definitely go back, and that you had a laugh and met great people, means a great deal to us.If you would like to share any further suggestions before your next visit, please feel free to contact us at guestexperience.riosol@servatur.comWe look forward to welcoming you back for another holiday with friends.Servatur Riosol Hotel

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• User:Russell E

  Trip type: Family

  5 day getaway!

  07 May 2026

  Super staff great food deep pool comfortable bed amazing views, all you need in your room shower toilet hair dryer fresh linen and towels, we did all inclusive which was value for money superb location.Just one down side ……no air conditioning so I can imagine July August and September being a bit uncomfortable at night other than that I would definitely recommend and return Servatur Hotels, General Manager at Servatur Riosol, responded to this review Dear Russelle,Thank you for your excellent rating and for sharing your positive experience with us. We are delighted to hear that you enjoyed your 5 day getaway and that you found our staff super, food great, pool deep, bed comfortable, views amazing, and the all inclusive offer good value for money in a superb location.We also appreciate your honest comment regarding the lack of air conditioning. We understand that the summer months could be less comfortable without it, and we take your feedback seriously as we continue to look for ways to improve our guests' comfort.Thank you for recommending us and for saying you would return. If you would like to share any further details about your stay, please feel free to contact us at guestexperience.riosol@servatur.com.We look forward to welcoming you back.Servatur Riosol Hotel

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• User:Karen S

  Trip type: Family

  Sceptical after booking but we had the best time.

  17 Apr 2026

  We were sceptical about the holiday, as after we booked a lot of negative reviews started coming in with almost no positives. But it was a last minute booking so we had to go or lose the money.... However! As a family of 4 we had an amazing time. Our flight was delayed by 2 hours so we didn't arrive to the hotel until midnight, the receptionist was happy, chatty and friendly. As we had missed dinner, he handed us a bag of sandwiches and water. The sandwiches were pretty dry but the gesture was appreciated.Room was basic was everything we needed for a good night's sleep every day. Had an issue with the shower flooding on our first day, but called reception and they sent someone to sort it straight away. Issue resolved within 10 minutes from us calling. Lift worked most days, there were a couple of days where only one worked but can't even complain about that really. We were all inclusive, food was lovely, and there were meals or snacks available nearly all day. Do not take food out from the restaurant at snack time! We did a couple of days as others did so we assumed it was ok, then on the last day we got called back by a member of staff and told no! We didnt realise he was calling us at first so kept walking and he ran to stop us. Cocktails were watery unless you paid for a premium one but they were only about €5 I think, so we treated ourselves a few times.Always sunbeds available, pool was lovely and warm. Entertainment on every evening. Pool games and sports during the day every day. We were in room 3060 which is in floor 1, reception, pool etc floor 4, but even when the lift wasn't working, getting from our room to the restaurant wasn't horrendous (my partner has arthritis in his knees and said as a one off he was ok but if that was everyday he wouldn't have been able to do it).Maids came 5 out of the 7 days. Which is exactly what I had read somewhere that they should do. Always saw staff cleaning and doing things like painting to keep the place looking fresh. It does need upgrading here and there but there was nothing that prevented us having a great holiday.Views were beautiful, is definitely book again, partner would but he'd just make sure he wore a knee support next time - bought one and he kept forgetting Servatur Hotels, General Manager at Servatur Riosol, responded to this review Dear Karen,Thank you for your good rating and for sharing such a detailed and honest review of your stay. We are delighted to hear that despite your initial scepticism, you and your family had an amazing time.We are pleased that you found the receptionist friendly and helpful upon your late arrival, and that the gesture of sandwiches and water was appreciated. It is also good to know that the issue with the shower flooding was resolved quickly and efficiently by our team.We are glad that you enjoyed the all-inclusive food, the warm pool, the availability of sunbeds, the daily activities, and the evening entertainment. Your comments about the beautiful views and the hard work of our staff, including the ongoing maintenance and cleaning, are also very much appreciated.We take note of your feedback regarding the dry sandwiches, the watery cocktails, and the confusion about taking food out from the restaurant at snack time. We apologise for any inconsistency in how this rule was communicated and will address this with our restaurant team.Regarding the lifts and the stairs, we understand that the layout of the hotel can be challenging, especially for your partner with arthritis. We are sorry for any discomfort caused, and we appreciate your honest advice for future guests.If you would like to share any further details about your stay or provide your booking information, please feel free to contact us at guestexperience.riosol@servatur.comWe are so glad that you would book again, and we hope to welcome you and your family back in the future.Servatur Riosol Hotel

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