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Servatur Waikiki

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Servatur Waikiki

locationPlaya del Ingles, Gran Canaria

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About Servatur WaikikiAbout Servatur Waikiki

Location

This hotel is located near to the vibrant shopping and leisure centres of Kasnah and Metro. The beach is 1.5 km from the hotel and connections to the public transport network are close at hand. Moreover, there is a free bus shuttle service to the beach.

Facility

The hotel has 512 rooms, which are located on 8 storeys and are reachable by lift. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a currency exchange service and a cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. Everyday necessities can be purchased at the supermarket. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand, a TV room and a playroom. Travellers with their own cars can use the parking spaces (no extra charge) (subject to availability). Other services include a babysitting service on request, a childcare service, a car hire service, a transfer service, an alarm call service, a coin-operated laundry and a hotel shuttle bus.

Rooms

Air conditioning ensures that rooms maintain comfortable temperatures. Guests can enjoy the garden view from a balcony or terrace. Rooms include a sofa bed. For young travellers, children's beds can be provided. A safe and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Cleaning on departure is among the services offered. A selection of pillows ensures a comfortable stay. Bathrooms are equipped with a shower. A hairdryer, a vanity mirror and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. 5 wheelchair-friendly rooms can be booked. The hotel has non-smoking rooms.

Sport

Guests can work out or just relax in the outdoor and indoor pools. Kids can splash about in a special swimming area just for them. A waterslide and a refreshing drink at the poolside snack bar offer the perfect way to unwind. Sun loungers and parasols are available on the sun terrace. The wide range of activities offered at the hotel ensures that there is something new to do every day, including basketball, crazy golf and archery. Third-party operators also offer cycling/mountain biking. Water sports enthusiasts can enjoy water aerobics and aquafit. The hotel offers numerous indoor sports, including a gym, table tennis, darts, squash, callisthenics and aerobics or, for a fee, billiards. Leisure facilities include an entertainment programme, a kids' club, live music and a dance club.

Meals

The hotel includes a bar. Delicious specialities await guests in 2 non-smoking, air-conditioned restaurants. Catering options include half board, all-inclusive and all-inclusive special. Special extras await all-inclusive holidaymakers, such as alcoholic beverages and snacks, for example. A delicious and varied buffet awaits guests at breakfast, lunch and dinner. Gluten-free meals and vegetarian dishes can be prepared on request. Non-alcoholic beverages are available.

Payment

The following credit cards are accepted: VISA and MasterCard.

Amenities at Servatur Waikiki Amenities at Servatur Waikiki

  • Facilities

    • -

      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Currency Exchange

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      Disability-friendly

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      Games room

    • -

      Hairdresser

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      Hotel Safe

    • -

      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Nightclub

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      Playground

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Shops

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      Small supermarket

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      TV Room

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      Waterslide

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Breakfast Buffet

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      Evening Buffet

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      Half Board

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      Lunch Buffet

  • Sport/Entertainment

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      Aerobics

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      Aqua aerobics

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      Archery

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      Banana Boat

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      Basketball

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      Beach Volleyball

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      Billiards/Snooker

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      Children's Entertainment

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      Children's Pool

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      Cycling/Mountain Biking

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      Darts

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      Entertainment Programme

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      Gym

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      Indoor Pool

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      Jet Skiing

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      Minigolf

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Squash

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      Sun loungers

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      Sun terrace

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      Surfing

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      Table Tennis

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      Tennis

LocationLocation

Map preview

Around this property:

Public Transport

50 m

Beach

1.5 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1481

Very Good

1443

Average

757

Poor

240

Terrible

195

Recent Reviews: 4116

  • User:ANTHONY S

    Trip type: Family

    Enjoyed our stay

    rating21 May 2026

    I paid directly to the hotel in advance of my stay and had confirmation by email. Upon arrival my credit card was demanded to check payment. Doesn't the hotel have an account department? I showed them my credit card statement on my banking app clearly showing Waikiki payment in pounds Sterling. More confusion as their invoice was in euros. Not a good start! Rooms are a bit dated but very clean. I paid for a top floor superior room which had a partial sea and pool view. The kettle in the room had an English plug. This was changed within a few minutes after we reported it to the cleaning lady working that day. We were supposed to get free water daily, this didn't happen and we had to ask reception for some when we run out. After checking we had not had water reception gave us some. The food is plentiful and very nicely cooked. The only downside to the food was that it was not very hot, which was disappointing, but if you want an air-conditioned restaurant the food will go cold soon. A lot of men said they were fed up of eating the same food everyday. Well my answer to that is they should not put sirloin steak, pork chops, large prawns, chicken breast, cooked sliced turkey, lasagne and a mountain of chips on two plates at every meal. We choose just one protein option at every meal and weren't bored or disappointed, apart from as already mentioned it was not hot enough. We spent our evenings in the smoking area of the bar and although we couldn't see the entertainment from there we could hear it. The singers were good considering this is hotel entertainment. Now the big negativity to this hotel is the lack of toilets near the bar. There is only one at the bar level unless you go to the jacuzzi pool. These toilets were extremely busy on a night time. Being slightly disabled I could not go downstairs to the other toilets, neither could many abled bodied people despite the toilet door clearly displaying a disabled stick. Some people also thought the disabled toilet was a changing room during the day despite the pool having a changing room. The hotel is a 3 star superior, which is clearly visible at the entrance and it is worth this rating. If the hotel management installed more toilet facilities near the bar area (there are plenty of possible sites) and improved the temperature of the food by using steel trays instead of plastic ones I would not hesitate to say the hotel was worth a four star rating. Servatur Hotels, General Manager at Servatur Waikiki, responded to this review Dear Anthony,Thank you for taking the time to share such a detailed review of your stay. We are pleased to hear that you enjoyed the cleanliness of the rooms, the food quality, and the entertainment, as well as the quick response from our team when needed.We also appreciate your constructive comments regarding the check-in experience, room amenities, water service, food temperature, and toilet facilities. Please be assured that your feedback has been shared with the relevant departments for review and improvement.We value your observations as they help us continue improving our services, and we hope to have the opportunity to welcome you again in the future.Hotel Servatur Waikiki

  • User:robert M

    Trip type: Family

    Another fantastic holiday.

    rating15 May 2026

    Another fabulous holiday at the Servatur Waikiki Hotel. Staff were friendly and attentive, Johanna at reception doing the nightshift, she is incredible and very helpful with a great personality. Entertainment was good, food in all the restaurants was plentiful with lots of choices. Room was ready in advance so managed an early check in which was fabulous and well needed. Cleaners attended every day, very polite and caring of your belongings too.I have stayed at this hotel a few times now and have been fortunate enough to never have had any issues.This hotel is friendly, well placed and excellent for families with kids.Thank you Waikiki, until the next visit keep doing what you do best. Servatur Hotels, General Manager at Servatur Waikiki, responded to this review Hello robert M!Thank you for sharing such a wonderful review of your stay with us. We are delighted to hear that our friendly and attentive team helped make your holiday fabulous once again.It is great to know you enjoyed the entertainment, the variety of food options, and the convenience of an early check-in. We are also pleased that our housekeeping team contributed to a comfortable and well-cared-for experience.Your kind words about our welcoming atmosphere and family-friendly setting mean a great deal to us. Loyal guests like you embody what we strive to deliver with every visit.We appreciate your continued trust and cannot wait to welcome you back for another enjoyable stay. Best regards,Servatur Waikiki

  • User:Nate H

    Trip type: Solo travel

    Good hotel, would stay again!

    rating13 May 2026

    Great trip. Hotel is clean, staff are friendly and efficient. Always happy to help if you have questionsFood is good. Standard all-inclusive buffet offerings, so nothing outrageous (either positive or negative) but always enough choice and something to eat! Snack bar as well for eaters of different time.Energetic and enthusiastic animaçion team, with newbies training was great to see everyone involved.Only critique I would have... I didn't know there was Karaoke after the main evenings entertainment downstairs until a few days before I left! Would have been fantastic to have known this sooner, so any bonus promotion for that would be the only improvement I could think of.Otherwise a great hotel for the price I paid over Summer Pride, with a convenient location within Playa del ingles. Servatur Hotels, General Manager at Servatur Waikiki, responded to this review Dear Nate,Thank you very much for your detailed and kind review. We are delighted to know you enjoyed the cleanliness of the hotel, the friendliness of our staff, the food selection, and the atmosphere created by our entertainment team.We also appreciate your suggestion regarding better communication about the karaoke nights and will take this into consideration to improve guest information.It is great to hear you would stay with us again, and we look forward to welcoming you back soon to Servatur Waikiki.Best regards,Servatur Waikiki Team

  • User:H3470RUritaf

    Trip type: Couples

    Nice place to enjoy some vacation!

    rating13 May 2026

    Nice people! Nice rooms! Happy place to be! Servatur Hotels, General Manager at Servatur Waikiki, responded to this review Dear guest,Thank you very much for your lovely review. We are delighted to know you enjoyed your stay, our rooms, and the friendly atmosphere.We hope to welcome you back again soon at Servatur Waikiki.Best regards,Servatur Waikiki Team

  • User:Bruno R

    Trip type: Family

    Perfect time

    rating09 May 2026

    Came with family for a relaxing week but ended up loving the hotel and the people who made it an extremely relaxing and enjoyable time with unlimited drinks, food and endless sun. Room was always clean thanks to the efforts of, Celeste a very charismatic young woman who always made me smile in the morning with our conversations. The entertainment and activities in the morning afternoon and night with their multiple choices of fun has truly made this experience in “Servatur Waikiki” is what truly makes this hotel and my time here unforgettable Thank you Servatur Waikiki Servatur Hotels, General Manager at Servatur Waikiki, responded to this review Dear Bruno,Thank you very much for your wonderful review. We are delighted to know you had such a relaxing and enjoyable stay and that you appreciated our food, drinks, entertainment, and overall atmosphere.We will also be sure to pass your kind words to Celeste, who will be very happy to know she made your stay even more special.We truly appreciate your feedback and hope to welcome you back again soon at Servatur Waikiki.Best regards,Servatur Waikiki Team

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