Silken Saaj Las Palmas

Recent Reviews: 266

• User:jeremywB8083RS

  Trip type: Solo travel

  Very unaccommodating for a hotel!

  26 Apr 2026

  Checked in late evening after admission of a family member to hospital. The reception staff were very unhelpful and wouldn’t let me stay more than 1 night unless they had a checkout date which I didn’t have because of the hospital situation. Located on a very busy road. With a building site next door. Very loud noise from the building site from 0730. Trying to be a trendy boutique hotel and failing miserably.Try cleaning the mouldy shower in room 311, I felt dirtier coming out than going in. Interior room only had a window in the bathroom looking into other rooms, very grateful for the roller blinds for my modesty!! Claudia Lang-Lenton, Guest Services / Front Office at Hotel Silken Saaj Las Palmas, responded to this review Dear Jeremy,Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations, especially during what was clearly a stressful time with a family member in hospital.We sincerely apologize if our reception team came across as unhelpful. We understand that situations involving hospital admissions can be uncertain, and we regret that we did not show the flexibility and empathy you needed at that moment.We are also sorry for the inconvenience caused by the external noise from the nearby construction works and the busy road. While some factors are beyond our direct control, we understand how disruptive this can be, particularly when rest is important.Regarding the cleanliness issues you mentioned in the bathroom, please accept our sincerest apologies. This is far below the standards we aim to maintain, and your comments have been shared immediately with our housekeeping and maintenance teams for urgent review and corrective action.We also regret that the room layout did not meet your expectations. Guest comfort and privacy are very important to us, and we appreciate your honest comments as they help us identify areas where we must improve.Thank you again for your feedback. We hope you will consider giving us another opportunity in the future to provide you with a much better experience.Kind regards,

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• User:F5627HMrachelf

  Trip type: Couples

  Great hotel - if you don't like daylight

  04 Mar 2026

  Whilst this hotel has some good points, I'd advise against booking a "standard" room as this means absolutely no view from the window - our view was of internal walls; we had to crane our necks up to see the sky to gauge what the weather might be. The room itself was small and dark. The lighting options were limited (all pre-set) and none were particularly bright. The decor was black/dark grey. The bathroom was a bit smelly, and a leakage from somewhere came up between the floorboards. The shower was good though and the bed was comfortable. Dinner was served on the roof terrace even in the wind and the rain - we were offered blankets! The food is good though, and a reasonable price. The local beach is across a six lane road - you have to walk up the road a fair bit to get to the crossing. The beach has no bar or other inviting facilities to make you want to spend time there, and it seems to be an artificial beach in the marina/port area; the view is of the commercial port of container ships and - slightly more interestingly - cruise ships. To our mind, the hotel missed a trick by not utilising the breakfast area more during the day - there were few places just to sit and be (even in the bedroom the only seating option was the desk chair). The only friendly member of staff we came across was Juan, the evening waiter. We won't be returning. It is more of a business hotel or for a short city-break. Claudia Lang-Lenton, Guest Services / Front Office at Hotel Silken Saaj Las Palmas, responded to this review Dear Guest,Thank you for taking the time to share your detailed feedback.We are sorry to read that some aspects of your stay did not meet your expectations. As you may have seen, the hotel offers different room categories so that guests can choose the type of stay they prefer. These include rooms facing the interior patio, as well as rooms with terrace or views of the beach. The standard category you booked is the most basic one and, as such, some of these rooms face the inner courtyard.Regarding the lighting system, the hotel uses a domotic system that allows guests to control different lighting settings and room functions. We appreciate your comment, as it helps us understand how we can continue improving the guest experience.We are also sorry to hear about the inconvenience you experienced in the bathroom. Our team will review this matter to ensure everything is functioning properly.With regard to the beach, it is important to mention that it is not part of the hotel and therefore we do not manage the facilities or services there. However, in the lower area of the marina there are some bars and activity centres that guests can enjoy.On the other hand, we are pleased to know that you enjoyed the food and that the bed and shower met your expectations. We will also be sure to pass your kind words on to Juan, who will be very happy to know he made a positive impression during your visit.Thank you again for your feedback, which helps us continue improving our service.Guest experience manager - Silken SAAJ Las Palmas

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• User:Britt P

  Trip type: Couples

  Pleasant stay

  26 Feb 2026

  Perfect two days stay. Highly recommend, clean room, beautiful view from the rooftop and friendly staff. Breakfast including Cava and fresh fruits. Claudia Lang-Lenton, Guest Services / Front Office at Hotel Silken Saaj Las Palmas, responded to this review Dear Britt,Thank you so much for your wonderful review.We are thrilled to know you had a perfect two-day stay with us and truly appreciate your recommendation. It’s fantastic to hear that you enjoyed the cleanliness of your room, the beautiful views from our rooftop, and the friendliness of our team. They will be very happy to read your kind words.We’re also delighted that you appreciated our breakfast selection, especially the fresh fruits and the touch of Cava to start the day in a special way.We look forward to welcoming you back for another memorable stay very soon.Guest Experience TeamSilken Saaj Las Palmas

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• User:662ronaldb

  Trip type: Business

  Business Trip to LPA

  17 Feb 2026

  I had 2 very nice days at Silken Hoteles. Hotel location near to everything. 5-6 min walk to the Canteras beach. City Center very near- and passing underway to the beach. Very good breakfast, and dinner is served on the top of the hotel with nice view of the area. No lunch is served at the hotel. But lunch will anyway be taken somewhere outside. Very pleasant staff, both at the reception, in the breakfast area and on the top. Claudia Lang-Lenton, Guest Services / Front Office at Hotel Silken Saaj Las Palmas, responded to this review Dear Ronald,Thank you very much for your wonderful review!We are delighted to hear that you had such a pleasant stay with us at Silken SAAJ Las Palmas. It’s great to know that you enjoyed our convenient location, just a short walk from Las Canteras Beach, and close to the city center.We’re also happy that you liked the breakfast and the dinner served on the rooftop with its beautiful views. Your kind words about our staff at reception, breakfast, and the rooftop area truly mean a lot to us, we will be sure to share your compliments with the entire team.As you mentioned, while we do not serve lunch at the hotel, the surrounding area offers many great options to explore and enjoy local cuisine.We hope to welcome you again soon for another relaxing stay!Guest Experience Manager - Silken SAAJ Las Palmas

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• User:Live G

  Trip type: Couples

  😃

  06 Jan 2026

  Lovely staff, clean and big room. Breakfast is good. Location is perfect if you want to explore the wonderful city of Las Palmas. We had a room with a view of the beach and really enjoyed our time here. We didn't get to go to the roof bar but will definitely do that next time. Claudia Lang-Lenton, Guest Services / Front Office at Hotel Silken Saaj Las Palmas, responded to this review Dear Live,Thank you so much for your kind review! We’re delighted to hear that you enjoyed our friendly staff, the cleanliness and spaciousness of the room, and our breakfast. It’s wonderful to know that the location and the beach view made your stay even more special. We’ll be looking forward to welcoming you back so you can enjoy the rooftop bar next time. See you again soon in Las Palmas!Guest Experience Manager - Silken SAAJ Las Palmas

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