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Eurostars Puerta Real

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Eurostars Puerta Real

locationSpain, Granada

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About Eurostars Puerta RealAbout Eurostars Puerta Real

Location

This hotel is located in Granada's tourist area, just a few minutes' walk from the city centre, where a diverse selection of bars, restaurants and nightclubs are to be found. The cathedral is some 300 m away and it is 60 km to the nearest beach.

Facility

18 single rooms and 48 double rooms are located on 5 storeys and can be reached by lift. Guests are warmly welcomed by English- and French-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities. There are a number of shops as well. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a refrigerator included among the standard features. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a bidet. For additional convenience, bathrooms also provide a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. The hotel has family rooms and non-smoking rooms.

Sport

A sun terrace is a great place to while away the hours. There are many ways to relax or stay active at the hotel, including cycling/mountain biking, a gym, aerobics, a spa, a sauna, a steam bath and massage treatments.

Meals

Various dining options are available, including a non-smoking restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Eurostars Puerta Real Amenities at Eurostars Puerta Real

  • Facilities

    • -

      24-hour check-in

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      24-hour reception

    • -

      Air conditioning

    • -

      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

    • -

      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

    • -

      Shops

    • -

      TV Room

    • -

      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

    • -

      Breakfast Buffet

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Gym

    • -

      Massage

    • -

      Sauna

    • -

      Steam bath

    • -

      Sun terrace

LocationLocation

Map preview

Around this property:

Nightclub

500 m

Train Station

2 km

Golf Course

13 km

Ski Area

40 km

Cross-Country Skiing

40 km

Beach

60 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

173

Very Good

64

Average

20

Poor

7

Terrible

23

Recent Reviews: 287

  • User:S8666IVmarcop

    Trip type: Family

    TYPICAL SPANISH UNKINDNESS

    rating04 Feb 2026

    We had booked a three-night stay from 5/02/2026 to 8/02/2026Due to one of our relatives’s SUDDEN passing on 4/02, we could not travel to Granada. I tried to cancel the reservation on the hotel website, but it did not work, therefore I contacted them via email, explaining the circumstances.They replied that I could not cancel the reservation free of charge, as this was possible until 2/02. They offered us a date change (to be made within 48 hours), but, given the situation we were facing, that was not acceptable for us, of course.I tried to explain our situation to them once again, but to no avail, they simply replied by sending me the invoice for our “non stay”, and by charging my credit card for the WHOLE amount.I may understand you cannot agree on a free cancellation, but a different solution could be certainly found. WAS A ONE-NIGHT PENALTY REALLY NOT APPLICABLE?!?!?! WHAT A SHAME….!!!!AFTER ALL, WE ARE DEALING WITH SPAIN AND THE SPANIARD, we all should not expect anything but unkindness and rudeness…Please stay away from this awful hotel, if you really need to travel to Granada (which I really recommend that you all do NOT)!!!!Marco Pedrazzini

  • User:DayTrip48012204642

    Trip type: Couples

    Great location

    rating04 Jan 2026

    Very nice hotel with a great location. Plenty of restaurants and shopping nearby and the neighborhood is very safe. All the staff were incredibly helpful and friendly. They spoke English very well and gave great suggestions of restaurants and attractions. My boyfriend thoroughly enjoyed the hotel breakfast everyday. Lots of options and my favorite was the fresh fruit. My only issue was we were given a room that didn’t have working AC/heating in the room. So when we brought it up to the reception, they didn’t treat it with any type of urgency or offer us a new room. We told them we’d be out of the room all day the next day so if they could send a maintenance person to look at it then, and that is ultimately what happened. As someone who has worked the hospitality industry, that should have been their first suggestion, not ours as guests.

  • User:nigelwilkinson

    Trip type: Couples

    A great central location in Granada.

    rating05 Nov 2025

    Friendly and helpful staff. Comfortable and quiet room in a great central location in Granada, close to all the main attractions. Very good breakfast. There is a car park close by that the hotel provides a discount for.

  • User:W7048QCmarkm

    Trip type: Couples

    Great Location

    rating04 Jun 2025

    First time in a Eurostar hotel and I was very impressed. From the girl who checked us in to the waiters at breakfast, the staff were polite and well trained, normally a sign of a well run organisation.We were upgraded to a room on the fifth floor which was big, was very clean, had a large bed, all amenities and was quiet at night.Location wise it was perfect for most attractions and restaurants.

  • User:adriarnp3

    Trip type: Family

    Granada is magical not the hotel

    rating12 Feb 2025

    Room had a broken window. Had to switch rooms. Air conditioner was preset so it was hot the entire time. We had a connecting room with a stranger and could hear all their movements. The TV volume was also preset so we could not really hear it as we wanted. Buffett was average at best. Overall the staff were friendly and Granada is a magical place

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